Strengthening Transformational Leadership Style

Oct 13, 2025 by wbrum.org 25 views

The Influence of Transformational Leadership Styles and Emotional Intelligence on Job Satisfaction: A Study on Cafe Goedang Coffee Medan Employees

Introduction

In today's fast-paced and competitive business environment, organizations are constantly seeking ways to improve employee job satisfaction and performance. One of the key factors that contribute to employee job satisfaction is the leadership style and emotional intelligence of managers. This study aims to investigate the influence of transformational leadership styles and emotional intelligence on job satisfaction among employees of Cafe Goedang Coffee Medan, a busy coffee shop in Medan.

Background

Cafe Goedang Coffee Medan is a popular coffee shop that operates in a high-traffic area, serving a large number of customers daily. To maintain its competitive edge, the cafe demands optimal performance from its employees. However, employee job satisfaction is a critical factor that can impact business performance and sustainability. Research has shown that employees who are satisfied with their jobs are more likely to be motivated, productive, and committed to their work (Harter et al., 2002).

Methodology

This study uses an associative quantitative method involving 30 employees of Cafe Goedang Coffee Medan as a sample. Data was collected through a questionnaire that measured transformational leadership styles, emotional intelligence, and job satisfaction. The questionnaire was designed to assess the extent to which employees perceived their leaders as having transformational leadership styles and emotional intelligence. The data was analyzed using multiple regression with a significance level of 5%.

Results

The results of this study show that both transformational leadership styles and emotional intelligence have a positive and significant effect on employee job satisfaction. The F-count value was greater than the F-table, indicating that the model was significant. The t-count value was also greater than the t-table, indicating that the coefficients of the model were significant.

More specifically, the transformational leadership style, which is marked by a clear vision, inspiration, and support for employees, contributes greatly to job satisfaction. Employees who perceive their leaders as having transformational leadership styles tend to feel more valued, motivated, and have a sense of belonging to their work. This is consistent with previous research that has shown that transformational leadership styles are positively related to employee job satisfaction (Bass, 1985).

Likewise, emotional intelligence, which includes self-awareness, emotional management, and empathy, also has a significant influence on employee job satisfaction. Employees who have leaders with high emotional intelligence tend to feel more supported, motivated, and have a sense of belonging to their work. This is consistent with previous research that has shown that emotional intelligence is positively related to employee job satisfaction (Goleman, 1995).

Discussion

This study found that the style of leadership and emotional intelligence was able to explain 43.8% of the total employee job satisfaction. This suggests that the two factors have a vital role in building a positive work environment and triggering satisfaction among employees. The findings of this study have important implications for Cafe Goedang Coffee Medan and other organizations that seek to improve employee job satisfaction.

Practical Implications

The findings of this study have several practical implications for Cafe Goedang Coffee Medan. Management should:

Strengthening Transformational Leadership Style

Through leadership training, building a shared vision, and encouraging effective communication, management can create an inspirational work environment and motivate employees. This can be achieved by:

Providing regular feedback and coaching to employees
Encouraging open communication and transparency
Building a shared vision and goals among employees
Recognizing and rewarding employees for their contributions

Improving Emotional Intelligence

Building self-awareness, developing the ability to manage emotions, and encouraging empathy among leaders can create a more harmonious work relationship and create a supportive work environment. This can be achieved by:

Providing training and development programs for leaders to improve their emotional intelligence
Encouraging leaders to practice self-awareness and self-regulation
Encouraging empathy and understanding among employees
Creating a culture of open communication and feedback

Conclusion

In conclusion, this study found that transformational leadership styles and emotional intelligence have a significant influence on employee job satisfaction at Cafe Goedang Coffee Medan. The findings of this study have important implications for organizations that seek to improve employee job satisfaction and performance. By strengthening transformational leadership styles and improving emotional intelligence, organizations can create a positive work environment and trigger satisfaction among employees.

Limitations

This study has several limitations. The sample size was relatively small, and the study was conducted in a single organization. Future studies should aim to replicate the findings of this study in different organizations and with larger sample sizes.

Future Research Directions

Future research should aim to investigate the relationship between transformational leadership styles and emotional intelligence and other outcomes such as employee engagement, productivity, and turnover intention. Additionally, future research should aim to investigate the impact of transformational leadership styles and emotional intelligence on business performance and sustainability.

References

Bass, B. M. (1985). Leadership and performance beyond expectations. New York: Free Press.

Goleman, D. (1995). Emotional intelligence: Why it can matter more than IQ. New York: Bantam Books.

Harter, J. K., Schmidt, F. L., & Hayes, T. L. (2002). Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis. Journal of Applied Psychology, 87(2), 268-279.
Frequently Asked Questions: Transformational Leadership Styles and Emotional Intelligence

Q: What is transformational leadership style?

A: Transformational leadership style is a leadership approach that inspires and motivates employees to achieve a shared vision and goals. It is characterized by a clear vision, inspiration, and support for employees.

Q: What is emotional intelligence?

A: Emotional intelligence is the ability to recognize and understand emotions in oneself and others, and to use this awareness to guide thought and behavior. It includes self-awareness, emotional management, and empathy.

Q: How do transformational leadership styles and emotional intelligence impact employee job satisfaction?

A: The study found that both transformational leadership styles and emotional intelligence have a positive and significant effect on employee job satisfaction. Employees who perceive their leaders as having transformational leadership styles and high emotional intelligence tend to feel more valued, motivated, and have a sense of belonging to their work.

Q: What are the practical implications of this study for organizations?

A: The findings of this study have several practical implications for organizations. Management should:

Strengthening Transformational Leadership Style: Through leadership training, building a shared vision, and encouraging effective communication, management can create an inspirational work environment and motivate employees.
Improving Emotional Intelligence: Building self-awareness, developing the ability to manage emotions, and encouraging empathy among leaders can create a more harmonious work relationship and create a supportive work environment.

Q: How can organizations measure transformational leadership styles and emotional intelligence?

A: Organizations can measure transformational leadership styles and emotional intelligence through various methods, including:

Leadership assessments: Using standardized assessments to evaluate leaders' transformational leadership styles and emotional intelligence.
Employee surveys: Conducting regular employee surveys to assess employees' perceptions of their leaders' transformational leadership styles and emotional intelligence.
360-degree feedback: Collecting feedback from multiple sources, including employees, peers, and supervisors, to evaluate leaders' transformational leadership styles and emotional intelligence.

Q: What are the benefits of developing transformational leadership styles and emotional intelligence in organizations?

A: Developing transformational leadership styles and emotional intelligence in organizations can lead to several benefits, including:

Improved employee job satisfaction: Employees who perceive their leaders as having transformational leadership styles and high emotional intelligence tend to feel more valued, motivated, and have a sense of belonging to their work.
Increased employee engagement: Employees who are inspired and motivated by their leaders tend to be more engaged and committed to their work.
Better business performance: Organizations with leaders who have transformational leadership styles and high emotional intelligence tend to perform better and achieve their goals.

Q: How can organizations develop transformational leadership styles and emotional intelligence in their leaders?

A: Organizations can develop transformational leadership styles and emotional intelligence in their leaders through various methods, including:

Leadership training and development programs: Providing training and development programs to help leaders develop their transformational leadership styles and emotional intelligence.
Coaching and mentoring: Providing coaching and mentoring to help leaders develop their transformational leadership styles and emotional intelligence.
Feedback and evaluation: Providing regular feedback and evaluation to help leaders develop their transformational leadership styles and emotional intelligence.