The Role of Padang Bulan Puskesmas in Providing Health Services

Oct 13, 2025 by wbrum.org 59 views

Introduction

Health is the foundation of every individual's daily activities, and achieving a healthy life can be started from oneself and supported by effective government programs. One form of support is a health service facility provided through health centers, hospitals, and health clinics. In the context of efforts towards a healthy Indonesia 2010, the development of health services in the country began to switch to a healthy paradigm, which prioritizes curative and rehabilitative service activities with the aim of improving health and preventing disease. Health is not the responsibility of the Ministry of Health, but is a collective responsibility of all sectors, including the community and the private sector.

The government has initiated various programs to provide relief to the community, especially civil servants (PNS), military, and retirees, is to present free health services through health insurance (ASKES). Askes cards can be obtained at the PT Askes (Persero) office in each region, in accordance with the domicile of the participants. By owning this card, patients or Askes participants can get health services at the Puskesmas or Hospital at no cost by showing the Askes Card owned. This program is not only intended for civil servants and the military, but also for their family members, such as wives, husbands, and children, as long as they are registered as ASKES participants.

The Role of Padang Bulan Puskesmas in Providing Health Services

Padang Bulan Health Center in Medan is one example of health services that supports the health insurance program. The existence of this Puskesmas is very important in providing affordable health services for the community, especially for those who are classified as low-income groups. The effectiveness of the services provided through the Askes Card at the Padang Bulan Health Center can be measured from various aspects, such as the level of patient satisfaction, waiting time, as well as the availability of drugs and facilities.

Patient Satisfaction

One key indicator of service effectiveness is the level of patient satisfaction. Satisfaction survey can be done to find out how well the service received by Askes Card users. Aspects that need to be considered include the hospitality of medical officers, reasonable waiting time, and the quality of care provided. With this information, Puskesmas can continue to improve services to more satisfy users. For instance, the Puskesmas can provide additional training to medical officers to improve their communication skills and provide better care to patients.

Waiting Time

A shorter waiting time is an important factor for the effectiveness of service. In the health context, the faster the patient gets medical treatment, the better the results. Therefore, the management of queues and efficiency of the service process must be a major concern at the Puskesmas. The Puskesmas can implement various strategies to reduce waiting time, such as streamlining the registration process, increasing the number of medical officers, and providing additional facilities to reduce congestion.

Availability of Drugs and Facilities

The availability of drugs and health facilities is also an aspect that is no less important. Askes card users hope to get services that are not only free, but also quality. By ensuring all medical needs can be met, the Padang Bulan Health Center will increase public confidence in the Askes program and will ultimately create a healthier society. The Puskesmas can ensure the availability of drugs and facilities by maintaining a well-stocked pharmacy, providing regular maintenance to equipment, and ensuring that medical officers are well-trained to use the facilities.

Conclusion

The effectiveness of health services for Askes card users at Padang Bulan Medan Health Center is not only measured from administrative aspects, but also from the direct experience felt by patients. The success of this program is very dependent on the commitment of all parties in providing the best service for the achievement of optimal public health. By providing quality health services, the Puskesmas can increase public confidence in the Askes program and ultimately create a healthier society.

Recommendations

Based on the analysis, the following recommendations can be made:

The Puskesmas should conduct regular satisfaction surveys to measure the level of patient satisfaction and identify areas for improvement.
The Puskesmas should implement strategies to reduce waiting time, such as streamlining the registration process and increasing the number of medical officers.
The Puskesmas should ensure the availability of drugs and facilities by maintaining a well-stocked pharmacy and providing regular maintenance to equipment.
The Puskesmas should provide additional training to medical officers to improve their communication skills and provide better care to patients.

By implementing these recommendations, the Puskesmas can improve the effectiveness of health services for Askes card users and ultimately create a healthier society.

Q: What is the Askes Card and how does it work?

A: The Askes Card is a health insurance card provided by the government to civil servants, military personnel, and retirees. It allows users to receive free health services at Puskesmas or hospitals by showing the card.

Q: Who is eligible to use the Askes Card?

A: The Askes Card is available to civil servants, military personnel, and retirees, as well as their family members, such as wives, husbands, and children, as long as they are registered as ASKES participants.

Q: What services are covered by the Askes Card?

A: The Askes Card covers a wide range of health services, including medical consultations, laboratory tests, and hospitalization, among others.

Q: How can I get an Askes Card?

A: Askes cards can be obtained at the PT Askes (Persero) office in each region, in accordance with the domicile of the participants.

Q: What is the role of Padang Bulan Puskesmas in providing health services to Askes Card users?

A: Padang Bulan Health Center in Medan is one example of health services that supports the health insurance program. The existence of this Puskesmas is very important in providing affordable health services for the community, especially for those who are classified as low-income groups.

Q: How can I measure the effectiveness of the services provided through the Askes Card at Padang Bulan Puskesmas?

A: The effectiveness of the services provided through the Askes Card at Padang Bulan Puskesmas can be measured from various aspects, such as the level of patient satisfaction, waiting time, as well as the availability of drugs and facilities.

Q: What are the key indicators of service effectiveness?

A: The key indicators of service effectiveness include the level of patient satisfaction, waiting time, and the availability of drugs and facilities.

Q: How can I improve the level of patient satisfaction?

A: To improve the level of patient satisfaction, the Puskesmas can conduct regular satisfaction surveys, provide additional training to medical officers, and implement strategies to reduce waiting time.

Q: How can I reduce waiting time at the Puskesmas?

A: To reduce waiting time at the Puskesmas, the Puskesmas can implement various strategies, such as streamlining the registration process, increasing the number of medical officers, and providing additional facilities to reduce congestion.

Q: How can I ensure the availability of drugs and facilities at the Puskesmas?

A: To ensure the availability of drugs and facilities at the Puskesmas, the Puskesmas can maintain a well-stocked pharmacy, provide regular maintenance to equipment, and ensure that medical officers are well-trained to use the facilities.

Q: What is the commitment of all parties in providing the best service for the achievement of optimal public health?

A: The commitment of all parties in providing the best service for the achievement of optimal public health includes ensuring the availability of drugs and facilities, reducing waiting time, and improving the level of patient satisfaction.

Q: How can I increase public confidence in the Askes program?

A: To increase public confidence in the Askes program, the Puskesmas can provide quality health services, ensure the availability of drugs and facilities, and reduce waiting time.

Q: What is the ultimate goal of the Askes program?

A: The ultimate goal of the Askes program is to create a healthier society by providing quality health services to all citizens, especially those who are classified as low-income groups.