The Responsibility of Business Actors to Consumers on Claims of the Canon Brand Photocopying Machine in the Padangsidempuan City Lower Photo Shop

Oct 13, 2025 by wbrum.org 128 views

The Responsibility of Business Actors to Consumers on Claims of the Canon Brand Photocopying Machine in the Padangsidempuan City Lower Photo Shop

Introduction

In the world of buying and selling electronic products, warranty is an essential element that guarantees consumer comfort when using electronic devices. The producer, as a producer of goods, usually includes a warranty on the products they sell. This aims to protect consumer rights and prevent losses due to products that do not meet expectations. In this context, business actors have the responsibility to account for losses experienced by consumers, especially in electronic warranty claims.

The Importance of Warranty in Electronic Products

Warranty is a crucial aspect of electronic products, including photocopy machines. It provides a sense of security for consumers related to the quality of the products purchased. In addition, the warranty is also an attraction in product sales. In this context, businesses must register the guarantee of electronic products they sell, because without registration, the product is not entitled to be marketed in Indonesia.

Legal Protection for Consumers in Electronic Warranty Claims

Legal protection for consumers in an electronic warranty claim provides a sense of security for them related to the quality of the products purchased. In addition, the warranty is also an attraction in product sales. In this context, businesses must register the guarantee of electronic products they sell, because without registration, the product is not entitled to be marketed in Indonesia.

The Responsibility of Business Actors in Electronic Warranty Claims

According to Law Number 8 of 1999 concerning Consumer Protection, the responsibility of producers or business actors is firmly regulated in Article 19. In this case, business actors are required to meet the warranty claims for the products they sell. For electronic products, including photocopy machines, further provisions are regulated in Permendag No.19/M-DAG/PER/5/2009. Article 1 number 8 defines a warranty as a card that guarantees the availability of spare parts and after-sales services. Every electronic product circulating in the domestic market must be accompanied by instructions for the use and guarantee card in Indonesian, as regulated in Article 2 paragraph (1) of the Permendag.

The Role of Toko Low Photo in Fulfilling Their Responsibilities

Toko Low Photo has several efforts to fulfill their responsibilities in the Canon product warranty claim. Some forms of services provided include product improvement using tested spare parts, product replacement with the same model and new components, as well as returning money to consumers if the product purchased cannot be improved. These steps indicate the commitment of the Photo Literature Shop in providing the best service to its consumers.

The Benefits of Clear Arrangements and Implementation of Good Responsibility

Through clear arrangements and implementation of good responsibility, it is hoped that businesses can maintain consumer confidence and increase customer satisfaction. Thus, the relationship between business actors and consumers can take place harmoniously and mutually beneficial, especially in terms of claims to guarantee electronic products.

Conclusion

In conclusion, the responsibility of business actors to consumers on claims of the Canon brand photocopying machine in the Padangsidempuan City Lower Photo Shop is a crucial aspect of electronic products. Business actors must fulfill their responsibilities in meeting warranty claims, providing legal protection for consumers, and maintaining consumer confidence. Through clear arrangements and implementation of good responsibility, businesses can increase customer satisfaction and maintain a harmonious relationship with consumers.

Recommendations

Based on the findings of this study, the following recommendations are made:

Business actors must fulfill their responsibilities in meeting warranty claims, providing legal protection for consumers, and maintaining consumer confidence.
Consumers must be aware of their rights and responsibilities in electronic warranty claims.
Businesses must register the guarantee of electronic products they sell, because without registration, the product is not entitled to be marketed in Indonesia.
The government must provide clear regulations and guidelines for businesses to follow in meeting warranty claims and providing legal protection for consumers.

Limitations of the Study

This study has several limitations, including:

The study only focuses on the Canon brand photocopying machine in the Padangsidempuan City Lower Photo Shop.
The study only analyzes the responsibility of business actors to consumers on claims of electronic warranty products.
The study does not provide a comprehensive analysis of the legal protection for consumers in electronic warranty claims.

Future Research Directions

Future research directions include:

Conducting a comprehensive analysis of the legal protection for consumers in electronic warranty claims.
Analyzing the responsibility of business actors to consumers on claims of electronic warranty products in other industries.
Examining the impact of clear arrangements and implementation of good responsibility on consumer confidence and customer satisfaction.

References

Law Number 8 of 1999 concerning Consumer Protection.
Permendag No.19/M-DAG/PER/5/2009.
Interviews with Toko Low Photo staff and consumers.

Appendix

List of interview questions.
List of references cited in the study.
Frequently Asked Questions (FAQs) about the Responsibility of Business Actors to Consumers on Claims of the Canon Brand Photocopying Machine in the Padangsidempuan City Lower Photo Shop

Q: What is the warranty policy of Canon brand photocopying machines?

A: The warranty policy of Canon brand photocopying machines is regulated by Law Number 8 of 1999 concerning Consumer Protection and Permendag No.19/M-DAG/PER/5/2009. According to these regulations, every electronic product circulating in the domestic market must be accompanied by instructions for the use and guarantee card in Indonesian.

Q: What are the responsibilities of business actors in electronic warranty claims?

A: According to Law Number 8 of 1999 concerning Consumer Protection, the responsibility of producers or business actors is firmly regulated in Article 19. In this case, business actors are required to meet the warranty claims for the products they sell. For electronic products, including photocopy machines, further provisions are regulated in Permendag No.19/M-DAG/PER/5/2009.

Q: What are the forms of services provided by Toko Low Photo in fulfilling their responsibilities in the Canon product warranty claim?

A: Toko Low Photo has several efforts to fulfill their responsibilities in the Canon product warranty claim. Some forms of services provided include product improvement using tested spare parts, product replacement with the same model and new components, as well as returning money to consumers if the product purchased cannot be improved.

Q: What are the benefits of clear arrangements and implementation of good responsibility in electronic warranty claims?

A: Through clear arrangements and implementation of good responsibility, it is hoped that businesses can maintain consumer confidence and increase customer satisfaction. Thus, the relationship between business actors and consumers can take place harmoniously and mutually beneficial, especially in terms of claims to guarantee electronic products.

Q: What are the limitations of this study?

A: This study has several limitations, including:

The study only focuses on the Canon brand photocopying machine in the Padangsidempuan City Lower Photo Shop.
The study only analyzes the responsibility of business actors to consumers on claims of electronic warranty products.
The study does not provide a comprehensive analysis of the legal protection for consumers in electronic warranty claims.

Q: What are the future research directions?

A: Future research directions include:

Conducting a comprehensive analysis of the legal protection for consumers in electronic warranty claims.
Analyzing the responsibility of business actors to consumers on claims of electronic warranty products in other industries.
Examining the impact of clear arrangements and implementation of good responsibility on consumer confidence and customer satisfaction.

Q: What are the recommendations of this study?

A: Based on the findings of this study, the following recommendations are made:

Business actors must fulfill their responsibilities in meeting warranty claims, providing legal protection for consumers, and maintaining consumer confidence.
Consumers must be aware of their rights and responsibilities in electronic warranty claims.
Businesses must register the guarantee of electronic products they sell, because without registration, the product is not entitled to be marketed in Indonesia.
The government must provide clear regulations and guidelines for businesses to follow in meeting warranty claims and providing legal protection for consumers.

Q: What are the implications of this study for business actors and consumers?

A: The implications of this study for business actors and consumers are:

Business actors must fulfill their responsibilities in meeting warranty claims, providing legal protection for consumers, and maintaining consumer confidence.
Consumers must be aware of their rights and responsibilities in electronic warranty claims.
Businesses must register the guarantee of electronic products they sell, because without registration, the product is not entitled to be marketed in Indonesia.
The government must provide clear regulations and guidelines for businesses to follow in meeting warranty claims and providing legal protection for consumers.

Q: What are the conclusions of this study?

A: In conclusion, the responsibility of business actors to consumers on claims of the Canon brand photocopying machine in the Padangsidempuan City Lower Photo Shop is a crucial aspect of electronic products. Business actors must fulfill their responsibilities in meeting warranty claims, providing legal protection for consumers, and maintaining consumer confidence. Through clear arrangements and implementation of good responsibility, businesses can increase customer satisfaction and maintain a harmonious relationship with consumers.