The Problem of Dwelling Time in Indonesian Ports

Oct 13, 2025 by wbrum.org 52 views

Introduction

The dwelling time container import case in Indonesian ports has been a significant problem in the public service system. The results of investigations from the Indonesian Ombudsman revealed that services at the Port of Tanjung Priok and other important ports received bad report cards, which indicated that there were many problems that needed to be overcome. Although Indonesia has a strategic geographical position, a systematic and efficient public service for port service users is still lacking. In fact, in a survey conducted by World Bank, Indonesia showed a very satisfying ranking in terms of waiting time for dwelling time.

The Problem of Dwelling Time in Indonesian Ports

The findings of the Ombudsman of the Republic of Indonesia identified a number of problems that harmed the state and hamper national economic growth. Some identified obstacles include inadequate infrastructure, low quality human resources, and less effective regulations and administration. Maladministration in the process of waiting for goods at the port is one indicator that the practice of good governance has not been fully implemented by stakeholders. The dwelling time problem in Indonesian ports is a complex issue that requires a comprehensive solution.

The Role of the Ombudsman in Improving Public Services

In an effort to accelerate the dwelling time, the Ombudsman of the Republic of Indonesia has overseen this issue to the presidential level, emphasizing the importance of improvements in public services at the port. The Ombudsman functions as a bridge between the aspirations of the community and public services, with recommendations that must be implemented in the public interest. A good public service is one of the important pillars in realizing good governance, as regulated in Law No. 25 of 2009 concerning Public Services. The Ombudsman plays a crucial role in ensuring that public services are provided in a transparent and accountable manner.

The Need for Sustainable Improvements

The results showed that operational standards in public services in the port need to be improved. Transparency and systematization of services are very important, where the government needs to reorganize existing regulations and renew infrastructure to suit the needs and development of port activities that continue to increase. Supervision by the Ombudsman of the Republic of Indonesia must be sustainable until this case is improved and public services become feasible. Sustainable improvements are necessary to ensure that public services in the port of Indonesia can increase, which in turn will encourage economic growth and increase public confidence in the government.

The Importance of Support from the Government and Public Service Providers

The importance of support from the government as well as public service providers in carrying out recommendations from the Ombudsman cannot be underestimated. Without this support, efforts to achieve international standards in dwelling time and transparency of services at the port will be hampered. Through sustainable improvements, it is hoped that public services in the port of Indonesia can increase, which in turn will encourage economic growth and increase public confidence in the government. The support of the government and public service providers is crucial in ensuring that the recommendations of the Ombudsman are implemented effectively.

Realizing Good Governance through Active Participation

In this context, realizing good governance is not only the responsibility of government institutions, but also involves active participation of the community and all related stakeholders. With good synergy, the ideals of transparent and efficient public services can be achieved, so that Indonesia can compete globally in the port service sector. Active participation from the community and stakeholders is necessary to ensure that public services in the port of Indonesia are provided in a transparent and accountable manner.

Conclusion

In conclusion, the dwelling time container import case in Indonesian ports is a significant problem that requires a comprehensive solution. The findings of the Ombudsman of the Republic of Indonesia identified a number of problems that harmed the state and hamper national economic growth. The role of the Ombudsman in improving public services is crucial in ensuring that public services are provided in a transparent and accountable manner. Sustainable improvements are necessary to ensure that public services in the port of Indonesia can increase, which in turn will encourage economic growth and increase public confidence in the government. The support of the government and public service providers is crucial in ensuring that the recommendations of the Ombudsman are implemented effectively. Active participation from the community and stakeholders is necessary to ensure that public services in the port of Indonesia are provided in a transparent and accountable manner.

Recommendations

Based on the findings of this study, the following recommendations are made:

The government should reorganize existing regulations and renew infrastructure to suit the needs and development of port activities that continue to increase.
The Ombudsman of the Republic of Indonesia should continue to supervise the implementation of recommendations to ensure that public services in the port of Indonesia are provided in a transparent and accountable manner.
The government and public service providers should provide support to the Ombudsman in carrying out recommendations to ensure that public services in the port of Indonesia are provided in a transparent and accountable manner.
The community and stakeholders should participate actively in ensuring that public services in the port of Indonesia are provided in a transparent and accountable manner.

By implementing these recommendations, it is hoped that public services in the port of Indonesia can increase, which in turn will encourage economic growth and increase public confidence in the government.

Q1: What is the main problem faced by the Indonesian ports in terms of dwelling time?

A1: The main problem faced by the Indonesian ports in terms of dwelling time is the inadequate infrastructure, low quality human resources, and less effective regulations and administration, which result in maladministration in the process of waiting for goods at the port.

Q2: What is the role of the Ombudsman in improving public services in the port?

A2: The Ombudsman functions as a bridge between the aspirations of the community and public services, with recommendations that must be implemented in the public interest. The Ombudsman plays a crucial role in ensuring that public services are provided in a transparent and accountable manner.

Q3: What are the key factors that need to be improved in public services in the port?

A3: The key factors that need to be improved in public services in the port include transparency and systematization of services, reorganization of existing regulations, and renewal of infrastructure to suit the needs and development of port activities that continue to increase.

Q4: Why is sustainable improvement necessary in public services in the port?

A4: Sustainable improvement is necessary in public services in the port to ensure that public services become feasible and to encourage economic growth and increase public confidence in the government.

Q5: What is the importance of support from the government and public service providers in carrying out recommendations from the Ombudsman?

A5: The support of the government and public service providers is crucial in ensuring that the recommendations of the Ombudsman are implemented effectively. Without this support, efforts to achieve international standards in dwelling time and transparency of services at the port will be hampered.

Q6: How can the community and stakeholders participate actively in ensuring that public services in the port of Indonesia are provided in a transparent and accountable manner?

A6: The community and stakeholders can participate actively in ensuring that public services in the port of Indonesia are provided in a transparent and accountable manner by providing feedback and suggestions to the Ombudsman and government institutions, and by participating in public consultations and discussions on the improvement of public services in the port.

Q7: What are the benefits of good governance in implementing the recommendation of the Ombudsman in the port of Indonesia?

A7: The benefits of good governance in implementing the recommendation of the Ombudsman in the port of Indonesia include increased transparency and accountability in public services, improved efficiency and effectiveness of public services, and increased public confidence in the government.

Q8: How can the government and public service providers ensure that the recommendations of the Ombudsman are implemented effectively?

A8: The government and public service providers can ensure that the recommendations of the Ombudsman are implemented effectively by providing support to the Ombudsman, reorganizing existing regulations and renewing infrastructure to suit the needs and development of port activities, and by participating in public consultations and discussions on the improvement of public services in the port.

Q9: What is the role of the Ombudsman in ensuring that public services in the port of Indonesia are provided in a transparent and accountable manner?

A9: The Ombudsman plays a crucial role in ensuring that public services in the port of Indonesia are provided in a transparent and accountable manner by supervising the implementation of recommendations and providing feedback and suggestions to the government and public service providers.

Q10: How can the community and stakeholders ensure that public services in the port of Indonesia are provided in a transparent and accountable manner?

A10: The community and stakeholders can ensure that public services in the port of Indonesia are provided in a transparent and accountable manner by providing feedback and suggestions to the Ombudsman and government institutions, and by participating in public consultations and discussions on the improvement of public services in the port.