The Need for Clear Regulations

Oct 13, 2025 by wbrum.org 135 views

E-Government in the Administration of Governance in the City of Binjai: Analysis of E-Community Application Based on the Mayor of Binjai Regulation Number 53 of 2017

Introduction

The implementation of e-government in the city of Binjai has been a significant step towards improving public services and increasing citizen participation. In March 2017, the Binjai City Government launched five e-government applications as part of the Binjai Smart City program, including the e-community application. The e-community application was designed to increase public participation and provide a platform for citizens to report issues and concerns to the government. However, despite its potential, the application has faced several challenges, including slow response times and a lack of clear regulations.

The Importance of E-Government in Binjai City

E-government has the potential to transform the way governments interact with citizens and provide public services. By leveraging technology, governments can increase transparency, efficiency, and accountability, ultimately leading to better governance and improved public services. In the context of Binjai City, e-government can help address the city's unique challenges, such as traffic congestion, waste management, and public health issues.

The E-Community Application: A Key Component of Binjai's E-Government

The e-community application is a critical component of Binjai's e-government program. The application allows citizens to report issues and concerns to the government, which are then addressed by the relevant authorities. However, despite its potential, the application has faced several challenges, including slow response times and a lack of clear regulations. This has led to negative perceptions among the public about the effectiveness of the application.

The Need for Clear Regulations

One of the main factors hindering the effectiveness of the e-community application is the lack of clear regulations. The Mayor of Binjai Regulation Number 53 of 2017 provides a framework for the implementation of e-government in the city, but it has not been fully harmonized with Article 4 of Law No. 14 of 2008 concerning Public Information Openness. This has created confusion and uncertainty among citizens and government officials, ultimately leading to a lack of trust in the application.

The Role of the Binjai City Government

The Binjai City Government has a critical role to play in ensuring the effective implementation of e-government in the city. This includes developing clear regulations and guidelines for the use of e-government applications, providing training and socialization for government officials and citizens, and ensuring the principle of legality is upheld in all government actions.

Recommendations for Improvement

To improve the effectiveness of the e-community application, the Binjai City Government should:

Develop a clear regulation on the use of e-government applications, guaranteeing the principle of legality.
Provide training and socialization for all Regional Apparatus Organizations (OPD) in the City of Binjai and the E-Community Admin to ensure that citizens can use the application easily and effectively.
Ensure active participation of the community in the e-government program, fostering cooperation between the government and citizens to achieve the desired goals.

Conclusion

The implementation of e-government in the city of Binjai has the potential to transform the way governments interact with citizens and provide public services. However, despite its potential, the e-community application has faced several challenges, including slow response times and a lack of clear regulations. To overcome these challenges, the Binjai City Government must develop clear regulations and guidelines for the use of e-government applications, provide training and socialization for government officials and citizens, and ensure the principle of legality is upheld in all government actions.

References

Mayor of Binjai Regulation Number 53 of 2017
Law No. 14 of 2008 concerning Public Information Openness
Binjai City Government's e-government program

Future Research Directions

Future research should focus on:

Evaluating the effectiveness of the e-community application in improving public services and increasing citizen participation.
Identifying best practices for the implementation of e-government in other cities and countries.
Developing a framework for the evaluation of e-government programs in Indonesia.

By addressing these research directions, policymakers and researchers can work together to improve the effectiveness of e-government programs in Indonesia and ultimately achieve the desired goals of smart city development.
E-Government in the Administration of Governance in the City of Binjai: Q&A

Introduction

The implementation of e-government in the city of Binjai has been a significant step towards improving public services and increasing citizen participation. However, despite its potential, the e-community application has faced several challenges, including slow response times and a lack of clear regulations. In this Q&A article, we will address some of the most frequently asked questions about e-government in Binjai City.

Q: What is e-government, and how does it work in Binjai City?

A: E-government refers to the use of technology to deliver public services and interact with citizens. In Binjai City, e-government is implemented through various applications, including the e-community application, which allows citizens to report issues and concerns to the government.

Q: What is the e-community application, and how does it work?

A: The e-community application is a platform that allows citizens to report issues and concerns to the government. Citizens can submit reports through the application, which are then addressed by the relevant authorities. The application is designed to increase public participation and provide a platform for citizens to engage with the government.

Q: What are the benefits of e-government in Binjai City?

A: The benefits of e-government in Binjai City include increased transparency, efficiency, and accountability. E-government also provides citizens with a platform to engage with the government and report issues and concerns. Additionally, e-government can help improve public services and increase citizen participation.

Q: What are the challenges facing the e-community application in Binjai City?

A: The e-community application in Binjai City has faced several challenges, including slow response times and a lack of clear regulations. The lack of clear regulations has created confusion and uncertainty among citizens and government officials, ultimately leading to a lack of trust in the application.

Q: What is the role of the Binjai City Government in implementing e-government?

A: The Binjai City Government has a critical role to play in ensuring the effective implementation of e-government in the city. This includes developing clear regulations and guidelines for the use of e-government applications, providing training and socialization for government officials and citizens, and ensuring the principle of legality is upheld in all government actions.

Q: What are the recommendations for improving the e-community application in Binjai City?

A: To improve the effectiveness of the e-community application, the Binjai City Government should:

Develop a clear regulation on the use of e-government applications, guaranteeing the principle of legality.
Provide training and socialization for all Regional Apparatus Organizations (OPD) in the City of Binjai and the E-Community Admin to ensure that citizens can use the application easily and effectively.
Ensure active participation of the community in the e-government program, fostering cooperation between the government and citizens to achieve the desired goals.

Q: What is the future of e-government in Binjai City?

A: The future of e-government in Binjai City is promising, with the potential to transform the way governments interact with citizens and provide public services. However, to achieve this potential, the Binjai City Government must address the challenges facing the e-community application and develop clear regulations and guidelines for the use of e-government applications.

Conclusion

E-government has the potential to transform the way governments interact with citizens and provide public services. However, despite its potential, the e-community application in Binjai City has faced several challenges, including slow response times and a lack of clear regulations. By addressing these challenges and developing clear regulations and guidelines for the use of e-government applications, the Binjai City Government can ensure the effective implementation of e-government in the city.