The Importance of Work Etiquette in the Operational Processing Section

Oct 13, 2025 by wbrum.org 127 views

Introduction

In the context of social and organizational interaction, etiquette plays an important role in creating a harmonious and mutual respect atmosphere. At PT. Nusantara III Plantation, especially in the processing operational department, the role of a secretary is very strategic in providing services to guests. By understanding the right manners, a secretary can create a positive experience for every guest who comes. Effective communication, good interpersonal skills, and professionalism are essential qualities that a secretary must possess to provide excellent service to guests.

The Importance of Work Etiquette in the Operational Processing Section

Ethics in interacting is a fundamental pillar in social life. This regulatory system includes the norms of courtesy, manners, and protocols that aim to maintain the interests of all parties to feel valued and protected. In the organizational environment, work etiquette becomes an important aspect that supports good relations between individuals and collectives. A secretary, as a liaison between guests and companies, has the responsibility to reflect these ethical values. Work etiquette is not just about following rules and regulations, but also about creating a positive and welcoming atmosphere for guests.

The Role of a Secretary in Providing Guest Services

One of the main tasks of a secretary is to accept and serve guests who come to the company. In carrying out this task, a secretary must have good interpersonal skills and be able to adapt to a variety of guest characters. Every guest visiting the company brings different hopes and needs. Therefore, it is important for the secretary to take an appropriate approach, with the aim of giving a professional and satisfying impression. Active listening, empathy, and problem-solving skills are essential qualities that a secretary must possess to provide excellent service to guests.

The Impact of Work Etiquette on Guest Satisfaction

The quality of services provided by a secretary can determine the company's image in the guests. According to Lawalata (2012), how to receive guests must be in accordance with applicable courtesy, which includes a friendly, communicative, and respectful attitude. This not only helps guests feel accepted, but also increases their trust in the company. When guests feel valued and well served, they tend to return and recommend companies to others. Guest satisfaction is a key indicator of a company's success, and work etiquette plays a crucial role in achieving it.

The Benefits of Work Etiquette in the Operational Processing Section

In a competitive business world, creating positive experiences for guests is not just an option, but a must. A secretary who is skilled in work etiquette can contribute significantly to guest satisfaction and in the end, the success of the company. Therefore, training in work etiquette and guest services should be an integral part of the development of human resources at PT. Nusantara Plantation III. Work etiquette training can help secretaries develop the skills and knowledge needed to provide excellent service to guests.

Conclusion

Thus, the role of the secretary in serving guests is not only carrying out administrative tasks, but also functions as a company ambassador who must be able to build good relations and provide positive impressions. Understanding and applying good work etiquette is the first step to achieve that goal. As a result, the company will feel the benefits of guest loyalty and better reputation in the industry. Effective work etiquette is essential for creating a positive and welcoming atmosphere for guests, and it is the responsibility of the secretary to ensure that this is achieved.

Recommendations

Based on the discussion above, the following recommendations are made:

Work etiquette training should be provided to secretaries to develop their skills and knowledge in providing excellent service to guests.
Guest services should be integrated into the development of human resources at PT. Nusantara Plantation III.
Secretaries should be encouraged to develop good interpersonal skills, active listening, empathy, and problem-solving skills to provide excellent service to guests.
Guest satisfaction should be a key indicator of a company's success, and work etiquette plays a crucial role in achieving it.

By implementing these recommendations, PT. Nusantara Plantation III can create a positive and welcoming atmosphere for guests, and achieve its goal of becoming a leading company in the industry.

Q1: What is work etiquette, and why is it important for secretaries?

A1: Work etiquette refers to the norms of behavior and conduct that are expected of employees in a workplace setting. It is essential for secretaries to understand and apply good work etiquette to create a positive and welcoming atmosphere for guests, and to build good relations with colleagues and management.

Q2: What are the key qualities that a secretary should possess to provide excellent service to guests?

A2: A secretary should possess good interpersonal skills, active listening, empathy, and problem-solving skills to provide excellent service to guests. They should also be able to adapt to a variety of guest characters and take an appropriate approach to give a professional and satisfying impression.

Q3: How can a secretary create a positive experience for every guest who comes to the company?

A3: A secretary can create a positive experience for every guest by being friendly, communicative, and respectful. They should also be able to provide clear and concise information, and be able to resolve any issues or concerns that guests may have.

Q4: What is the impact of work etiquette on guest satisfaction?

A4: The quality of services provided by a secretary can determine the company's image in the guests. Good work etiquette can help guests feel accepted, increase their trust in the company, and lead to repeat business and positive word-of-mouth.

Q5: Why is training in work etiquette and guest services important for secretaries?

A5: Training in work etiquette and guest services is essential for secretaries to develop the skills and knowledge needed to provide excellent service to guests. It can help them understand the importance of work etiquette, develop good interpersonal skills, and learn how to create a positive experience for every guest who comes to the company.

Q6: How can a secretary function as a company ambassador and build good relations with guests?

A6: A secretary can function as a company ambassador by being a representative of the company, building good relations with guests, and providing positive impressions. They should be able to communicate clearly and effectively, be respectful and courteous, and be able to resolve any issues or concerns that guests may have.

Q7: What are the benefits of work etiquette in the operational processing section?

A7: The benefits of work etiquette in the operational processing section include creating a positive and welcoming atmosphere for guests, building good relations with colleagues and management, and increasing guest satisfaction and loyalty. It can also lead to better reputation in the industry and increased business.

Q8: How can a secretary ensure that they are providing excellent service to guests?

A8: A secretary can ensure that they are providing excellent service to guests by being aware of their needs and expectations, being able to adapt to a variety of guest characters, and taking an appropriate approach to give a professional and satisfying impression. They should also be able to communicate clearly and effectively, be respectful and courteous, and be able to resolve any issues or concerns that guests may have.

Q9: What is the role of a secretary in serving guests, and how can they function as a company ambassador?

A9: The role of a secretary in serving guests is not only carrying out administrative tasks, but also functions as a company ambassador who must be able to build good relations and provide positive impressions. They should be able to communicate clearly and effectively, be respectful and courteous, and be able to resolve any issues or concerns that guests may have.

Q10: How can a secretary create a positive and welcoming atmosphere for guests?

A10: A secretary can create a positive and welcoming atmosphere for guests by being friendly, communicative, and respectful. They should also be able to provide clear and concise information, and be able to resolve any issues or concerns that guests may have. By doing so, they can create a positive experience for every guest who comes to the company.