The Importance of Quality of Human Resources and Work Motivation

Oct 13, 2025 by wbrum.org 12 views

Effect of Quality of Human Resources and Work Motivation on Employee Performance at PT. JNE Express Medan Main Branch

In today's fast-paced and highly competitive business environment, companies are constantly seeking ways to improve the performance of their employees. At PT. JNE Express Medan Main Branch, employee performance has been a concern, with low discipline, inability to meet targets, and employee dissatisfaction being some of the key issues. This study aims to investigate the effect of the quality of human resources (HR) and work motivation on employee performance in the company.

The Importance of Quality of Human Resources and Work Motivation

The quality of human resources is a critical factor that underlies the ability of employees to carry out their duties effectively. It encompasses the knowledge, skills, and abilities possessed by an employee, which are essential for achieving organizational goals. On the other hand, work motivation is a key element that drives employees to achieve their best performance. Employee performance, as a final result, is a function of the ability and motivation that exists in them. Employees who have high motivation and quality human resources will tend to show better performance at work.

Research Methodology

This study involved 81 respondents chosen using the probability sampling method with a simple random sampling technique. The data analysis method used is quantitative analysis with an associative approach. The test includes the validity test, reliability test, normality test, multiple linear regression, t test, F test, and the determination coefficient test, which is carried out using SPSS v.2.0 software.

Research Results

The results of this study showed that the quality of human resources had a significant effect on employee performance, with a T-count value of 1.363 smaller than T-table of 1,664, and a significance level of 0.177 greater than 0.05. This shows that although the quality of human resources has an influence, the effect is not significant enough.

On the other hand, work motivation shows a significant effect on employee performance, with a T-count value of 2.543 greater than 1,664, and a significance level of 0.013 which is smaller than 0.05. This indicates that work motivation has a greater role in improving employee performance in this company.

Analysis of the coefficient of determination shows that the effect of human resource quality and work motivation on employee performance at PT. JNE Express reaches 18%, while the remaining 82% is influenced by other factors that are not included in this study.

Conclusion and Recommendations

From the results of this study, it can be concluded that work motivation plays a more significant role than the quality of human resources in influencing employee performance at PT. JNE Express Medan Main Branch. Therefore, companies need to focus more on efforts to increase employee motivation through supporting programs, such as appreciation for achievement, training, and career development.

Investment in improving the quality of human resources remains important, but work motivation must be used as a priority to achieve optimal performance. Thus, companies can compete more effectively in increasingly competitive markets.

Implications of the Study

This study has several implications for PT. JNE Express Medan Main Branch and other companies in similar industries. Firstly, it highlights the importance of work motivation in improving employee performance. Companies should focus on creating a work environment that encourages and motivates employees to achieve their best performance.

Secondly, the study suggests that investment in improving the quality of human resources is essential, but it should be complemented with efforts to increase employee motivation. This can be achieved through various programs, such as training, career development, and appreciation for achievement.

Lastly, the study emphasizes the need for companies to prioritize work motivation in their human resource management strategies. By doing so, companies can improve employee performance, increase productivity, and ultimately achieve their organizational goals.

Limitations of the Study

This study has several limitations that should be noted. Firstly, the study was conducted at a single company, PT. JNE Express Medan Main Branch, which may limit the generalizability of the findings to other companies.

Secondly, the study used a quantitative approach, which may not capture the nuances and complexities of the relationships between human resource quality, work motivation, and employee performance.

Lastly, the study did not control for other factors that may influence employee performance, such as organizational culture, leadership style, and job design.

Future Research Directions

This study provides several avenues for future research. Firstly, researchers can replicate the study at other companies to validate the findings and explore the generalizability of the results.

Secondly, researchers can use a mixed-methods approach to capture the nuances and complexities of the relationships between human resource quality, work motivation, and employee performance.

Lastly, researchers can explore the impact of other factors, such as organizational culture, leadership style, and job design, on employee performance.

Conclusion

In conclusion, this study highlights the importance of work motivation in improving employee performance at PT. JNE Express Medan Main Branch. The study suggests that investment in improving the quality of human resources is essential, but it should be complemented with efforts to increase employee motivation. By prioritizing work motivation in their human resource management strategies, companies can improve employee performance, increase productivity, and ultimately achieve their organizational goals.
Frequently Asked Questions (FAQs) about the Effect of Quality of Human Resources and Work Motivation on Employee Performance

Q: What is the main objective of this study? A: The main objective of this study is to investigate the effect of the quality of human resources (HR) and work motivation on employee performance at PT. JNE Express Medan Main Branch.

Q: What is the significance of this study? A: This study is significant because it highlights the importance of work motivation in improving employee performance. It also emphasizes the need for companies to prioritize work motivation in their human resource management strategies.

Q: What are the limitations of this study? A: The limitations of this study include the use of a single company as the sample, the use of a quantitative approach, and the failure to control for other factors that may influence employee performance.

Q: What are the implications of this study for PT. JNE Express Medan Main Branch? A: The implications of this study for PT. JNE Express Medan Main Branch are that the company should focus on creating a work environment that encourages and motivates employees to achieve their best performance. The company should also prioritize work motivation in its human resource management strategies.

Q: What are the implications of this study for other companies? A: The implications of this study for other companies are that they should also prioritize work motivation in their human resource management strategies. By doing so, companies can improve employee performance, increase productivity, and ultimately achieve their organizational goals.

Q: What are the future research directions for this study? A: The future research directions for this study include replicating the study at other companies to validate the findings and explore the generalizability of the results. Researchers can also use a mixed-methods approach to capture the nuances and complexities of the relationships between human resource quality, work motivation, and employee performance.

Q: What are the key findings of this study? A: The key findings of this study are that work motivation has a significant effect on employee performance, while the quality of human resources has a limited effect. The study also found that the effect of human resource quality and work motivation on employee performance at PT. JNE Express reaches 18%, while the remaining 82% is influenced by other factors that are not included in this study.

Q: What are the recommendations for companies based on this study? A: The recommendations for companies based on this study are that they should focus on creating a work environment that encourages and motivates employees to achieve their best performance. Companies should also prioritize work motivation in their human resource management strategies and invest in improving the quality of human resources.

Q: What are the benefits of prioritizing work motivation in human resource management strategies? A: The benefits of prioritizing work motivation in human resource management strategies include improved employee performance, increased productivity, and ultimately, the achievement of organizational goals.

Q: What are the challenges of prioritizing work motivation in human resource management strategies? A: The challenges of prioritizing work motivation in human resource management strategies include the need to create a work environment that encourages and motivates employees, the need to invest in improving the quality of human resources, and the need to measure and evaluate the effectiveness of work motivation initiatives.

Q: How can companies measure and evaluate the effectiveness of work motivation initiatives? A: Companies can measure and evaluate the effectiveness of work motivation initiatives by using various metrics, such as employee satisfaction surveys, performance metrics, and productivity metrics. Companies can also use qualitative methods, such as focus groups and interviews, to gather feedback from employees and understand the impact of work motivation initiatives on employee performance.