The Importance of Quality Management and Environmental Management Systems

Oct 13, 2025 by wbrum.org 92 views

Effect of Application of Quality Management and Environmental Management System (ISO 9000 & ISO 14000) on Improved Employee Work Performance in Case Study Companies PT (Persero) Sucofindo Medan

Introduction

In today's competitive business environment, companies are constantly seeking ways to improve their performance and stay ahead of the competition. One of the key strategies that companies can employ to achieve this goal is by implementing a Quality Management System (QMS) and an Environmental Management System (EMS). These systems, which are based on international standards such as ISO 9000 and ISO 14000, provide a framework for companies to manage their quality and environmental performance in a systematic and effective manner.

The Importance of Quality Management and Environmental Management Systems

Quality Management Systems (QMS) and Environmental Management Systems (EMS) are essential components of Total Quality Management (TQM). TQM is a management approach that aims to achieve customer satisfaction by continuously improving the quality of products and services. QMS and EMS are designed to help companies achieve this goal by emphasizing continuous improvement and customer satisfaction. The application of QMS and EMS requires clear authority and responsibility among employees, which enables effective and efficient management.

The Proposed Hypothesis

The proposed hypothesis in this study is that the application of ISO 9000 and ISO 14000 can improve work performance. In addition, employee knowledge and understanding have a positive influence on the success of the application of these two systems. The motivational model is also expected to contribute significantly to the application of ISO 9000 and ISO 14000. In other words, education and motivation have a strong impact on work performance.

Methodology

The methodology used in this study includes the distribution of questionnaires and direct observations, as well as analysis of employee work performance data conducted before and after the implementation of Total Quality Control (TQC). This research is a type of ex post facto research, which analyzes data to find causal relationships. Data were analyzed using the T test to determine the significant difference between work performance before and after the application of TQC.

Results

The analysis results showed a T-count of 9,899, far greater than the T-table 2.00 at a significance level of 0.05, so it can be concluded that there are significant differences in employee work performance. Analysis of the level of employee knowledge shows that there is a significant positive relationship between knowledge and work performance, with a correlation coefficient (R) of 0.48. This means that 48% of variations in work performance can be explained by the level of employee knowledge. On the other hand, the motivational model also shows a strong positive relationship, with a correlation coefficient (R) of 0.57, which shows that 57% of variations in work performance are influenced by motivation.

Conclusion

In conclusion, this research confirms the existence of real differences in employee work performance before and after the application of integrated quality control, which was implemented through SMM and SML at PT (Persero) Sucofindo Medan. These results provide important insights for company management in improving employee achievement through increasing knowledge and motivation related to the management system applied.

Recommendations

Based on the findings of this study, the following recommendations are made:

Companies should implement a Quality Management System (QMS) and an Environmental Management System (EMS) to improve their performance and stay ahead of the competition.
Employee knowledge and understanding are essential for the success of QMS and EMS, so companies should provide training and education to their employees.
The motivational model is also an important factor in the success of QMS and EMS, so companies should provide incentives and rewards to their employees to motivate them to perform better.

Limitations of the Study

This study has several limitations, including:

The study was conducted in a single company, so the results may not be generalizable to other companies.
The study only analyzed the impact of QMS and EMS on employee work performance, so the results may not be applicable to other areas of the company.
The study only used a single methodology, so the results may not be robust.

Future Research Directions

Future research should aim to:

Conduct a study in multiple companies to generalize the results.
Analyze the impact of QMS and EMS on other areas of the company, such as customer satisfaction and financial performance.
Use multiple methodologies to increase the robustness of the results.

References

ISO 9000:2015, Quality management systems - Requirements.
ISO 14000:2015, Environmental management systems - Requirements.
Deming, W.E. (1986). Out of the crisis. MIT Press.
Juran, J.M. (1988). Juran on quality by design. Free Press.
Crosby, P.B. (1979). Quality is free. McGraw-Hill.
Frequently Asked Questions (FAQs) about the Effect of Application of Quality Management and Environmental Management System (ISO 9000 & ISO 14000) on Improved Employee Work Performance

Q: What is the purpose of implementing a Quality Management System (QMS) and an Environmental Management System (EMS)?

A: The purpose of implementing a QMS and an EMS is to improve the quality and environmental performance of a company, which in turn can lead to improved employee work performance and customer satisfaction.

Q: What are the benefits of implementing a QMS and an EMS?

A: The benefits of implementing a QMS and an EMS include:

Improved quality and environmental performance
Increased customer satisfaction
Improved employee work performance
Reduced costs and improved efficiency
Improved reputation and competitiveness

Q: What is the role of employee knowledge and understanding in the success of a QMS and an EMS?

A: Employee knowledge and understanding are essential for the success of a QMS and an EMS. Employees need to understand the principles and requirements of the system, as well as their roles and responsibilities in implementing and maintaining it.

Q: What is the role of the motivational model in the success of a QMS and an EMS?

A: The motivational model is an important factor in the success of a QMS and an EMS. It provides incentives and rewards to employees to motivate them to perform better and to implement and maintain the system.

Q: How can companies measure the effectiveness of a QMS and an EMS?

A: Companies can measure the effectiveness of a QMS and an EMS by tracking key performance indicators (KPIs) such as:

Employee work performance
Customer satisfaction
Quality and environmental performance
Costs and efficiency
Reputation and competitiveness

Q: What are the challenges of implementing a QMS and an EMS?

A: The challenges of implementing a QMS and an EMS include:

Resistance to change from employees
Lack of resources and funding
Complexity of the system
Difficulty in measuring and tracking KPIs
Need for ongoing training and education

Q: How can companies overcome the challenges of implementing a QMS and an EMS?

A: Companies can overcome the challenges of implementing a QMS and an EMS by:

Providing training and education to employees
Communicating the benefits and importance of the system
Setting clear goals and objectives
Providing resources and funding
Monitoring and tracking KPIs

Q: What are the future directions for research on the effect of application of QMS and EMS on improved employee work performance?

A: Future research directions include:

Conducting studies in multiple companies to generalize the results
Analyzing the impact of QMS and EMS on other areas of the company, such as customer satisfaction and financial performance
Using multiple methodologies to increase the robustness of the results

Q: What are the implications of this research for companies and organizations?

A: The implications of this research for companies and organizations are:

The importance of implementing a QMS and an EMS to improve quality and environmental performance
The need for ongoing training and education to employees
The importance of measuring and tracking KPIs to evaluate the effectiveness of the system
The need for ongoing communication and engagement with employees to overcome resistance to change.