The Importance of Public Services in Mandailing Natal Regency

Oct 13, 2025 by wbrum.org 141 views

The Responsibility of Public Services in the Management of Electronic Identity Cards (E-KTP) and Family Card (KK) at the Office of Population and Civil Registration of Mandailing Natal Regency

Introduction

Public services play a vital role in providing various population administration documents, including Electronic Identity Card (E-KTP) and Family Card (KK). In Mandailing Natal Regency, the Office of Population and Civil Registration (Dukcapil) is responsible for providing adequate services to the community. However, in practice, there are several problems that are often faced, such as the service process that is not systematic, long waiting time, lack of employee discipline, and inadequate facilities. Therefore, the analysis of the responsibility of public services is very important to understand how far officers in Dukcapil carry out their duties well.

The Importance of Public Services in Mandailing Natal Regency

Public services are one of the government's responsibilities in providing various population administration documents, including Electronic Identity Card (E-KTP) and Family Card (KK). In Mandailing Natal Regency, the Office of Population and Civil Registration (Dukcapil) is responsible for providing adequate services to the community. The government's responsibility in providing public services is crucial in ensuring that citizens have access to essential documents and services. However, in practice, there are several problems that are often faced, such as the service process that is not systematic, long waiting time, lack of employee discipline, and inadequate facilities.

Employee Discipline: A Key Aspect of Public Services

One important aspect of public services is employee discipline. Research shows that service officers are still not fully disciplined in carrying out their duties. This can result in delays in services and reduce public confidence in the government. In this context, it is essential for office managers to provide training and guidance to employees to understand the importance of work ethics and discipline. Employee discipline is crucial in ensuring that public services are delivered efficiently and effectively. Without discipline, public services may suffer from delays, inefficiencies, and a lack of accountability.

The Attitude of Officers: A Crucial Factor in Public Services

In addition, the attitude of officers when providing services is also in the spotlight. It was found that officers often show less smiles or hospitality that are expected in interaction with the community. Positive and friendly attitudes are very influential on community satisfaction, so it is necessary to increase in terms of communication and interaction between officers and the community. The attitude of officers can make a significant difference in the quality of public services. A positive and friendly attitude can create a welcoming environment for citizens, while a negative attitude can lead to dissatisfaction and mistrust.

Supporting Facilities: A Necessity for Public Services

Supporting facilities at the Dukcapil office also require attention. Some facilities are still considered inadequate, which can hamper the service process. For example, an uncomfortable waiting room or lack of tools such as computers and efficient printers. Improving facilities and infrastructure will make people feel more comfortable when taking care of administrative documents. Supporting facilities are essential in ensuring that public services are delivered efficiently and effectively. Without adequate facilities, public services may suffer from delays, inefficiencies, and a lack of accountability.

Time to Settle the Management of E-KTP and KK: A Major Complaint

In addition, the time to settle the management of e-KTP and KK which is sometimes a major complaint. The government needs to evaluate the existing processes and find solutions to speed up completion time without sacrificing service quality. For example, a better queue system or the application of more modern information technology to support the management process. The time to settle the management of e-KTP and KK is a critical aspect of public services. Delays in this process can lead to frustration and dissatisfaction among citizens.

Accessibility: A Key Factor in Public Services

Finally, the distance that must be taken by the community to reach the Dukcapil office is also an obstacle. Some people have to travel far away, making it difficult for them to get service. In this case, the government can consider opening services in strategic places outside the main office, so that people do not need to travel long distances. Accessibility is a crucial factor in public services. Citizens should have easy access to public services, without having to travel long distances or face significant obstacles.

Conclusion

Overall, although there are some deficiencies in the responsibility of public services in the Dukcapil office in Mandailing Natal Regency, the results show that the services provided are good. However, improvements in employee discipline, service attitudes, facilities, completion time, and accessibility are still very necessary to ensure that people receive optimal and satisfying services. Success in increasing the responsibility of public services will have a positive impact on public trust in the government and create harmonious relations between the government and the community.

Recommendations

Based on the findings of this study, the following recommendations are made:

Employee Discipline: Office managers should provide training and guidance to employees to understand the importance of work ethics and discipline.
Service Attitudes: Officers should be trained to provide positive and friendly attitudes when interacting with the community.
Supporting Facilities: The government should improve supporting facilities at the Dukcapil office, including comfortable waiting rooms and adequate tools.
Time to Settle the Management of E-KTP and KK: The government should evaluate the existing processes and find solutions to speed up completion time without sacrificing service quality.
Accessibility: The government should consider opening services in strategic places outside the main office to improve accessibility.

By implementing these recommendations, the government can improve the responsibility of public services in Mandailing Natal Regency and create a more harmonious relationship between the government and the community.
Frequently Asked Questions (FAQs) about the Responsibility of Public Services in the Management of Electronic Identity Cards (E-KTP) and Family Card (KK) at the Office of Population and Civil Registration of Mandailing Natal Regency

Q&A

Q: What is the role of the Office of Population and Civil Registration (Dukcapil) in Mandailing Natal Regency?

A: The Office of Population and Civil Registration (Dukcapil) is responsible for providing various population administration documents, including Electronic Identity Card (E-KTP) and Family Card (KK), to the community in Mandailing Natal Regency.

Q: What are some of the problems faced by the Dukcapil office in Mandailing Natal Regency?

A: Some of the problems faced by the Dukcapil office in Mandailing Natal Regency include a service process that is not systematic, long waiting time, lack of employee discipline, and inadequate facilities.

Q: Why is employee discipline important in public services?

A: Employee discipline is crucial in ensuring that public services are delivered efficiently and effectively. Without discipline, public services may suffer from delays, inefficiencies, and a lack of accountability.

Q: What can be done to improve the attitude of officers when providing services?

A: Officers can be trained to provide positive and friendly attitudes when interacting with the community. This can be achieved through training and guidance programs that emphasize the importance of customer service and community satisfaction.

Q: Why are supporting facilities important in public services?

A: Supporting facilities are essential in ensuring that public services are delivered efficiently and effectively. Without adequate facilities, public services may suffer from delays, inefficiencies, and a lack of accountability.

Q: What can be done to speed up the completion time of the management of e-KTP and KK?

A: The government can evaluate the existing processes and find solutions to speed up completion time without sacrificing service quality. This can be achieved through the implementation of a better queue system or the application of more modern information technology to support the management process.

Q: Why is accessibility important in public services?

A: Accessibility is a crucial factor in public services. Citizens should have easy access to public services, without having to travel long distances or face significant obstacles.

Q: What are some of the recommendations made by this study?

A: Some of the recommendations made by this study include:

Employee Discipline: Office managers should provide training and guidance to employees to understand the importance of work ethics and discipline.
Service Attitudes: Officers should be trained to provide positive and friendly attitudes when interacting with the community.
Supporting Facilities: The government should improve supporting facilities at the Dukcapil office, including comfortable waiting rooms and adequate tools.
Time to Settle the Management of E-KTP and KK: The government should evaluate the existing processes and find solutions to speed up completion time without sacrificing service quality.
Accessibility: The government should consider opening services in strategic places outside the main office to improve accessibility.

Conclusion

The responsibility of public services in the management of Electronic Identity Cards (E-KTP) and Family Card (KK) at the Office of Population and Civil Registration of Mandailing Natal Regency is a critical aspect of public administration. By understanding the problems faced by the Dukcapil office and implementing recommendations to improve employee discipline, service attitudes, supporting facilities, completion time, and accessibility, the government can create a more harmonious relationship between the government and the community.