The Importance of Leadership Style in Improving Work Performance

Oct 13, 2025 by wbrum.org 19 views

Introduction

In the business world, leadership plays a crucial role in directing and motivating team members to achieve set goals. One interesting example is PT. Prudential Life Assurance PRU Aini PS-8 in Pematang Siantar, where the leadership style of a manager is a key factor in improving agent's work performance. Through an approach that involves effective participation and communication, a manager can have a significant positive influence on team performance. Effective leadership is essential in today's fast-paced business environment, where companies are constantly seeking ways to improve their performance and stay competitive.

Leadership is the process of influencing and facilitating collective performance. In the context of PT. Prudential, the term leader and manager are often used interchangeably, because both have an important role in the organization. A manager is not only responsible for the management of company resources, but also plays a role in optimizing the potential of each agent under his shade. By utilizing all available resources, managers can create a conducive work environment to improve agent performance. A good leader is one who can inspire and motivate their team members to achieve their best, and this is particularly important in a company like PT. Prudential, where agents are the backbone of the organization.

The Importance of Leadership Style in Improving Work Performance

The purpose of this study is to explore how a manager's leadership style can affect agent's work performance. The method used is a descriptive method with a qualitative approach, which means it does not involve calculation of numbers, but is more focused on collecting data through interviews with key informants. In this way, research can describe in depth the phenomena that occur in the field. Understanding the leadership style of a manager is crucial in determining the success of an organization, and this is particularly true in a company like PT. Prudential, where the agents are the ones who interact directly with customers.

The results of the study show that the dominant leadership style applied in PT. Prudential is a democratic leadership style. In democratic leadership, managers involve agents in decision making, listening to input, and encourage active participation. This not only increases the sense of belonging among agents, but also creates a more harmonious and productive work atmosphere. With this approach, communication between team members is better, enables constructive ideas exchange and reducing the possibility of miscommunication. Democratic leadership is a style of leadership that is focused on collaboration and teamwork, and it is particularly effective in a company like PT. Prudential, where agents are the ones who work together to achieve common goals.

The Impact of Leadership Style on Agent's Work Performance

Furthermore, good leadership from a manager has a direct impact on the achievement of the company's vision and mission. By focusing on collaboration and individual development, managers can facilitate the achievement of common goals, which in turn will improve agent's work performance. This approach creates synergy in the team, where each individual feels motivated to provide the best. Good leadership is essential in creating a positive work environment, where agents feel motivated and inspired to achieve their best.

In a company like PT. Prudential, where agents are the ones who interact directly with customers, good leadership is crucial in determining the success of the organization. By focusing on collaboration and individual development, managers can create a positive work environment that is conducive to agent's work performance. This approach not only improves agent's work performance, but also creates a more productive and fun work environment for all parties.

Conclusion

In conclusion, the leadership style applied by the manager of PT. Prudential Life Assurance PRU Aini PS-8 Pematang Siantar proved effective in improving agent's work performance. Democratic leadership style that prioritizes participation, communication, and collaboration has a positive influence on the performance of individuals and teams. Thus, good leadership not only contributes to the achievement of organizational goals, but also creates a productive and fun work environment for all parties. Effective leadership is essential in today's fast-paced business environment, where companies are constantly seeking ways to improve their performance and stay competitive.

Recommendations

Based on the findings of this study, the following recommendations are made:

Managers should adopt a democratic leadership style that prioritizes participation, communication, and collaboration.
Agents should be involved in decision making and encouraged to participate actively in the work process.
The company should provide training and development opportunities for agents to improve their skills and knowledge.
The company should create a positive work environment that is conducive to agent's work performance.

By implementing these recommendations, the company can improve agent's work performance and create a more productive and fun work environment for all parties.

Limitations of the Study

This study has several limitations that should be noted. Firstly, the study was conducted in a single company, PT. Prudential Life Assurance PRU Aini PS-8 Pematang Siantar, and the findings may not be generalizable to other companies. Secondly, the study used a qualitative approach, which may not provide a comprehensive understanding of the phenomena that occur in the field. Finally, the study was limited to a single aspect of leadership style, democratic leadership, and did not explore other styles of leadership.

Future Research Directions

Future research should aim to explore other styles of leadership and their impact on agent's work performance. Additionally, future research should aim to generalize the findings of this study to other companies and industries. Furthermore, future research should aim to explore the impact of leadership style on other aspects of organizational performance, such as customer satisfaction and financial performance.

Conclusion

In conclusion, this study has provided insights into the leadership style of a manager in PT. Prudential Life Assurance PRU Aini PS-8 Pematang Siantar and its impact on agent's work performance. The study found that democratic leadership style is effective in improving agent's work performance and creating a positive work environment. The study also provided recommendations for managers and the company to improve agent's work performance and create a more productive and fun work environment for all parties.

Q: What is the importance of leadership style in improving work performance?

A: Leadership style plays a crucial role in directing and motivating team members to achieve set goals. A good leader can inspire and motivate their team members to achieve their best, and this is particularly important in a company like PT. Prudential, where agents are the backbone of the organization.

Q: What is democratic leadership style, and how does it impact work performance?

A: Democratic leadership style is a style of leadership that prioritizes participation, communication, and collaboration. In this approach, managers involve agents in decision making, listening to input, and encourage active participation. This not only increases the sense of belonging among agents, but also creates a more harmonious and productive work atmosphere.

Q: How can managers adopt a democratic leadership style in their organization?

A: Managers can adopt a democratic leadership style by involving agents in decision making, listening to their input, and encouraging active participation. They can also provide training and development opportunities for agents to improve their skills and knowledge.

Q: What are the benefits of adopting a democratic leadership style in an organization?

A: The benefits of adopting a democratic leadership style in an organization include improved agent's work performance, increased sense of belonging among agents, and a more harmonious and productive work atmosphere.

Q: How can organizations create a positive work environment that is conducive to agent's work performance?

A: Organizations can create a positive work environment by providing training and development opportunities for agents, involving agents in decision making, and encouraging active participation. They can also create a conducive work environment by providing resources and support to agents.

Q: What are the limitations of this study, and how can future research address these limitations?

A: The limitations of this study include the use of a qualitative approach, which may not provide a comprehensive understanding of the phenomena that occur in the field. Future research can address these limitations by using a mixed-methods approach, which combines both qualitative and quantitative methods.

Q: What are the future research directions for this study?

A: Future research directions for this study include exploring other styles of leadership and their impact on agent's work performance, generalizing the findings of this study to other companies and industries, and exploring the impact of leadership style on other aspects of organizational performance.

Q: How can organizations implement the recommendations of this study to improve agent's work performance?

A: Organizations can implement the recommendations of this study by adopting a democratic leadership style, involving agents in decision making, and providing training and development opportunities for agents. They can also create a positive work environment by providing resources and support to agents.

Q: What are the implications of this study for organizations and managers?

A: The implications of this study for organizations and managers are that they should adopt a democratic leadership style, involve agents in decision making, and provide training and development opportunities for agents. They should also create a positive work environment that is conducive to agent's work performance.

Q: How can organizations measure the impact of leadership style on agent's work performance?

A: Organizations can measure the impact of leadership style on agent's work performance by using metrics such as agent satisfaction, productivity, and turnover rates. They can also conduct regular surveys and focus groups to gather feedback from agents.

Q: What are the challenges of implementing a democratic leadership style in an organization?

A: The challenges of implementing a democratic leadership style in an organization include resistance to change, lack of trust, and difficulty in involving agents in decision making. However, with effective communication and training, these challenges can be overcome.

Q: How can organizations overcome the challenges of implementing a democratic leadership style?

A: Organizations can overcome the challenges of implementing a democratic leadership style by providing training and development opportunities for managers and agents, establishing clear communication channels, and involving agents in decision making from the beginning.