The Importance of Interpersonal Communication in Patient Satisfaction

Oct 13, 2025 by wbrum.org 8 views

Interpersonal Paramedic Communication with Families of BPJS Users: A Qualitative Descriptive Study of Satisfaction at Bina Kasih Kasih General Hospital

Introduction

Effective communication is a vital tool for humans to interact with others, achieving smooth and successful cooperation in various fields. In the world of health, interpersonal communication involves many parties, ranging from medical personnel, paramedics, patients, and their families. Good interpersonal communication is essential in health services to run smoothly. This study aims to explore the interpersonal paramedic communication with families of BPJS users at Bina Kasih Kasih General Hospital in Medan, Indonesia.

The Importance of Interpersonal Communication in Patient Satisfaction

Patient satisfaction with health services, especially those provided by paramedics, is crucial to note. Patient satisfaction does not only depend on the technical aspects of treatment but also on humanist interactions that exist between paramedics and patients, including their families. Effective interpersonal communication can lead to better patient outcomes, increased patient satisfaction, and improved healthcare quality.

Research Methods and Results

This study uses qualitative descriptive methods, where data is collected through in-depth interviews with informants. The aim is to describe the interpersonal communication process and the level of satisfaction that occurs at the Bina Kasih Medan General Hospital. The informant in this study was the family of BPJS users who were treated for 3 to 7 days at Bina Kasih Hospital Medan.

The results showed that interpersonal paramedical communication with the family of BPJS users at Bina Kasih Medan Hospital had not been going well. This can be seen from several factors, such as:

Lack of Consultation: Informants feel less information because they rarely consult with paramedics. Unprofessional Attitude: Informants feel the less professional attitude of doctors in handling patients. Time Limitations: Doctors rarely visit patients and have a short consultation time.

Analysis and Solution

The results of this study indicate that efforts are still needed to improve interpersonal paramedical communication with the families of BPJS users. Here are some solutions that can be applied:

Improving Communication Training: Paramedics need to be trained to improve their interpersonal communication skills, especially in terms of empathy, active listening, and providing clear and easy-to-understand information. Building a Structured Communication System: Hospitals need to build a structured communication system, for example, by providing adequate consultation rooms, setting a more flexible doctor's visit, and providing information about the development of patient diseases regularly. Strengthening the Role of Nurses: Nurses can play an important role in bridging communication between patients and doctors. They can provide accurate information to the patient's family, answer questions, and assist in the decision-making process.

Conclusion

Good interpersonal communication between paramedics and the patient's family is very important in increasing patient satisfaction and the quality of health services. This study shows that interpersonal communication at Bina Kasih Medan Hospital still requires an increase. By applying the right solution, it is hoped that interpersonal communication can run more effectively and increase the satisfaction of the family of BPJS users.

Recommendations

Based on the findings of this study, the following recommendations are made:

The hospital administration should provide training for paramedics on effective communication skills, including empathy, active listening, and clear information provision.
The hospital should establish a structured communication system, including adequate consultation rooms and flexible doctor's visits.
Nurses should be empowered to play a more active role in bridging communication between patients and doctors.
The hospital should regularly evaluate and improve its communication systems to ensure that they meet the needs of patients and their families.

Limitations of the Study

This study has several limitations, including:

The study was conducted at a single hospital, which may limit the generalizability of the findings.
The study relied on self-reported data from informants, which may be subject to bias.
The study did not explore the perspectives of paramedics and other healthcare professionals, which may provide valuable insights into the communication challenges faced by the hospital.

Future Research Directions

Future research should aim to explore the following:

The impact of effective communication on patient outcomes and satisfaction.
The role of technology in improving communication between paramedics and patients.
The development of a communication training program for paramedics.
The evaluation of the effectiveness of a structured communication system in improving patient satisfaction.

By addressing these research gaps, healthcare providers can develop more effective communication strategies to improve patient satisfaction and outcomes.
Frequently Asked Questions (FAQs) about Interpersonal Paramedic Communication with Families of BPJS Users

Q: What is interpersonal paramedic communication?

A: Interpersonal paramedic communication refers to the interaction between paramedics and patients, including their families, during the provision of healthcare services. Effective communication is essential to ensure that patients receive the best possible care and that their needs are met.

Q: Why is interpersonal paramedic communication important?

A: Interpersonal paramedic communication is crucial because it affects patient satisfaction, outcomes, and the overall quality of healthcare services. Good communication can lead to better patient understanding, increased trust, and improved adherence to treatment plans.

Q: What are some common challenges in interpersonal paramedic communication?

A: Some common challenges in interpersonal paramedic communication include:

Lack of consultation and information sharing
Unprofessional attitude and behavior
Time limitations and rushed consultations
Language barriers and cultural differences

Q: How can paramedics improve their interpersonal communication skills?

A: Paramedics can improve their interpersonal communication skills by:

Receiving training on effective communication techniques, such as active listening and empathy
Practicing clear and concise communication
Being aware of their body language and non-verbal cues
Seeking feedback from patients and colleagues

Q: What role can nurses play in improving interpersonal paramedic communication?

A: Nurses can play a crucial role in improving interpersonal paramedic communication by:

Bridging communication between patients and paramedics
Providing accurate and clear information to patients and their families
Assisting in the decision-making process and answering questions
Facilitating communication between paramedics and patients

Q: How can hospitals improve their communication systems?

A: Hospitals can improve their communication systems by:

Establishing a structured communication system, including adequate consultation rooms and flexible doctor's visits
Providing training for paramedics on effective communication skills
Empowering nurses to play a more active role in communication
Regularly evaluating and improving their communication systems

Q: What are some benefits of effective interpersonal paramedic communication?

A: Some benefits of effective interpersonal paramedic communication include:

Improved patient satisfaction and outcomes
Increased trust and adherence to treatment plans
Better patient understanding and education
Enhanced collaboration and teamwork among healthcare professionals

Q: How can patients and their families contribute to effective interpersonal paramedic communication?

A: Patients and their families can contribute to effective interpersonal paramedic communication by:

Being open and honest about their needs and concerns
Asking questions and seeking clarification
Providing feedback and suggestions for improvement
Being respectful and empathetic towards healthcare professionals

Q: What are some future research directions in interpersonal paramedic communication?

A: Some future research directions in interpersonal paramedic communication include:

Exploring the impact of effective communication on patient outcomes and satisfaction
Investigating the role of technology in improving communication between paramedics and patients
Developing and evaluating communication training programs for paramedics
Evaluating the effectiveness of structured communication systems in improving patient satisfaction.