The Importance of Increasing Professionalism

Oct 13, 2025 by wbrum.org 35 views

The Effect of Employee Work Professionalism on the Quality of Public Services (Study at the Office of the Central Statistics Agency of Mandailing Natal Regency)

Introduction

The Central Statistics Agency (BPS) of Mandailing Natal Regency (Madina) plays a crucial role in providing public services to the community. However, the quality of these services is often compromised due to various factors, including the lack of professionalism among employees. This study aims to examine the influence of employee work professionalism on the quality of public services in the Madina Regency BPS Office.

Background

The BPS Office of Madina Regency faces challenges in providing optimal public services. One of the main obstacles is the unfriendly attitude of employees towards the community. This is a significant concern, given that employee professionalism is a key factor in improving the quality of public services. The study aims to investigate the relationship between employee work professionalism and the quality of public services in the Madina Regency BPS Office.

Methodology

This study employed a quantitative analysis method using simple linear regression techniques to analyze data obtained from 54 respondents, consisting of 34 employees and 20 people. The data was collected through a survey, which aimed to assess the level of employee work professionalism and the quality of public services in the Madina Regency BPS Office.

Results

The results of the study showed that there was a small influence of employee work professionalism on the quality of public services in the Madina Regency BPS Office. Specifically, the study found that work professionalism only contributes to 17.7% to improving service quality. This finding indicates that although work professionalism is important, other factors also play a significant role in determining the quality of public services.

Deeper Analysis

The findings of this study suggest that other factors besides the professionalism of employee work also have a significant influence on the quality of public services. These factors can include:

Resources and Infrastructure

The availability of adequate facilities, equipment, and resources, such as computers, internet networks, and comfortable waiting rooms, can improve service quality. For instance, a well-equipped office with modern technology can facilitate the processing of data and provide faster services to the community.

Systems and Procedures

Service systems and procedures that are easily understood, transparent, and efficient can increase community satisfaction. For example, a clear and concise service menu can help customers understand the services offered and make informed decisions.

Communication and Community Involvement

Effective communication channels and involving the community in the process of planning and evaluating services can increase community trust and satisfaction. For instance, regular community meetings and feedback sessions can help identify areas for improvement and ensure that services meet the needs of the community.

Commitment and Leadership

Visionary leadership and commitment of leaders in improving the quality of public services are an important factor to encourage good service culture. For example, a leader who prioritizes customer satisfaction and employee development can create a positive work environment and motivate employees to provide excellent services.

The Importance of Increasing Professionalism

Even though it only contributes small, the professionalism of employee work remains important to improve the quality of public services. Increasing professionalism can be done through several efforts, such as:

Training and Development

Providing training and development that focuses on the skills and knowledge needed to provide good public services. For instance, training programs on customer service, communication, and problem-solving can equip employees with the necessary skills to provide excellent services.

Motivation and Appreciation

Giving appreciation and incentives to employees who show high performance and professionalism. For example, recognizing and rewarding employees who consistently provide excellent services can motivate them to continue performing well.

Performance Evaluation

Performing performance evaluating regularly and providing feedback to employees to improve professionalism. For instance, regular performance evaluations can help identify areas for improvement and provide employees with the necessary feedback to enhance their performance.

Organizational Culture

Building an organizational culture that prioritizes professionalism, ethics, and noble values in providing public services. For example, an organizational culture that values customer satisfaction and employee development can create a positive work environment and motivate employees to provide excellent services.

Solutions and Recommendations

The Madina Regency BPS Office needs to take several strategic steps to improve the quality of public services. These steps include:

Improving Employee Professionalism

Through training and development programs, as well as building organizational culture that focuses on professionalism. For instance, providing training programs on customer service and communication can equip employees with the necessary skills to provide excellent services.

Analyzing and Overcoming Other Factors

Identifying and overcoming other factors that influence the quality of service, such as the availability of resources and infrastructure, service systems and procedures, communication and community involvement, as well as commitment and leadership. For example, analyzing the availability of resources and infrastructure can help identify areas for improvement and ensure that services meet the needs of the community.

Building and Implementing a Monitoring and Evaluation System

Developing a comprehensive monitoring and evaluation system to monitor and improve the quality of public services in a sustainable manner. For instance, a monitoring and evaluation system can help identify areas for improvement and provide employees with the necessary feedback to enhance their performance.

Improving Communication and Transparency

Building effective communication channels with the community and increasing transparency in the service process. For example, regular community meetings and feedback sessions can help identify areas for improvement and ensure that services meet the needs of the community.

Conclusion

Through planned and comprehensive efforts, the Madina Regency BPS Office can improve the quality of public services, meet the expectations of the community, and build the positive image of the institution. By prioritizing employee professionalism, analyzing and overcoming other factors, building and implementing a monitoring and evaluation system, and improving communication and transparency, the BPS Office can provide excellent services to the community and maintain a positive reputation.
Frequently Asked Questions (FAQs) about the Effect of Employee Work Professionalism on the Quality of Public Services

Q: What is the main objective of this study?

A: The main objective of this study is to examine the influence of employee work professionalism on the quality of public services in the Madina Regency BPS Office.

Q: What methodology was used in this study?

A: This study employed a quantitative analysis method using simple linear regression techniques to analyze data obtained from 54 respondents, consisting of 34 employees and 20 people.

Q: What were the findings of this study?

A: The study found that there was a small influence of employee work professionalism on the quality of public services in the Madina Regency BPS Office, with work professionalism contributing to only 17.7% to improving service quality.

Q: What are the other factors that influence the quality of public services?

A: The study identified several other factors that influence the quality of public services, including resources and infrastructure, systems and procedures, communication and community involvement, and commitment and leadership.

Q: How can employee work professionalism be improved?

A: Employee work professionalism can be improved through several efforts, including training and development programs, motivation and appreciation, performance evaluation, and building an organizational culture that prioritizes professionalism, ethics, and noble values.

Q: What are the benefits of improving employee work professionalism?

A: Improving employee work professionalism can lead to several benefits, including increased customer satisfaction, improved service quality, and enhanced reputation of the organization.

Q: How can the Madina Regency BPS Office improve the quality of public services?

A: The Madina Regency BPS Office can improve the quality of public services by prioritizing employee professionalism, analyzing and overcoming other factors, building and implementing a monitoring and evaluation system, and improving communication and transparency.

Q: What is the significance of this study?

A: This study is significant because it highlights the importance of employee work professionalism in improving the quality of public services and provides recommendations for improving employee professionalism and service quality.

Q: What are the implications of this study for policymakers and practitioners?

A: The implications of this study for policymakers and practitioners are that they should prioritize employee professionalism and service quality in their policies and practices, and invest in training and development programs to improve employee skills and knowledge.

Q: What are the limitations of this study?

A: The limitations of this study are that it was conducted in a single organization and used a small sample size, which may limit the generalizability of the findings.

Q: What are the future research directions?

A: Future research directions include conducting a larger-scale study to examine the influence of employee work professionalism on the quality of public services in multiple organizations, and exploring the impact of other factors on service quality.

Q: What are the practical implications of this study?

A: The practical implications of this study are that it provides recommendations for improving employee professionalism and service quality, which can be implemented by policymakers and practitioners to improve the quality of public services.

Q: What are the theoretical implications of this study?

A: The theoretical implications of this study are that it contributes to the existing literature on employee work professionalism and service quality, and provides a framework for understanding the complex relationships between employee professionalism, service quality, and organizational performance.