The Importance of Human Resources

Oct 13, 2025 by wbrum.org 148 views

The Influence of Organizational Factors and Service Providers on the Rearrangement of Bandar Huluan Health Center, Bandar Huluan District, Simalungun Regency by General Patients

Introduction

The free basic health service program in Simalungun Regency aims to increase public access to health services. However, the data shows that the re-utilization of the Bandar Huluan Health Center in 2010 is still low, only reaching 39.4%. This raises the question: Why are people less interested in re-utilizing the Bandar Huluan Puskesmas? To answer this question, a study was conducted to reveal the effect of organizational factors and service providers on the rearrangement of the Bandar Huluan Health Center.

Methodology

A study * Explanatory Survey * was conducted to reveal the effect of organizational factors and service providers on the rearrangement of the Bandar Huluan Health Center. This study involved 94 general patients chosen proportionally random sampling from 1270 patients in 7 villages in the working area of the Puskesmas Bandar Huluan. Data was collected through interviews with a questionnaire and analyzed using multiple logistics regression.

Results

The results showed that the organizational and service provider factors had a significant influence on the rearrangement of the Bandar Huluan Health Center. Factors of the availability of human resources, especially the number of health workers, is a dominant factor that affects the patient's interest in re-utilizing the service.

The Importance of Human Resources

The availability of adequate human resources in the Puskesmas is very important to ensure the quality of health services. The number of health workers who sufficiently allow the Puskesmas to:

Providing faster and more efficient services: Long queues are one of the factors that make patients reluctant to return to the Puskesmas. With sufficient number of officers, the patient's waiting time can be minimized. Handling patients better: Enough health workers can pay more attention to each patient, so that the needs and complaints of patients can be handled better. Running a health program effectively: Health programs such as immunization, health counseling, and posyandu require adequate human resources for their implementation.

Solution to Increase Re-Utilization of Bandar Hulu Puskesmas

Based on the results of the study, here are some solutions that can be applied to increase the rearrangement of the Bandar Huluan Health Center:

Simalungun Regency Health Office

Increasing the number of health workers: Increasing the number of health workers needs to be done to overcome the lack of human resources. Improving Puskesmas facilities: Complete and adequate facilities will improve the quality of service and patient comfort. Increasing Puskesmas Operational Costs: Adequate operational cost enables Puskesmas to provide medicines, medical devices, and other needs needed to provide quality services. Increasing officers incentives: A worthy incentive will motivate officers to provide better and professional services. Providing education and training for officers: Training will increase officers' knowledge and skills, so they are able to provide more optimal services.

Puskesmas Bandar Huluan

Implement the "Mobile Puskesmas" program: This program can reach people in remote areas and facilitate their access to health services. Conducting guidance and supervision to improve the discipline and performance of officers: Development and supervision will improve the quality of services and professionalism of officers.

Conclusion

By increasing the availability of human resources and service quality, the Bandar Huluan Health Center can increase the interest of the community to re-utilize services and achieve the goals of free basic health service programs in Simalungun Regency. The study highlights the importance of organizational factors and service providers in improving the quality of health services and increasing the re-utilization of the Bandar Huluan Health Center.

Recommendations

Based on the findings of this study, the following recommendations are made:

The Simalungun Regency Health Office should increase the number of health workers to overcome the lack of human resources.
The Puskesmas Bandar Huluan should implement the "Mobile Puskesmas" program to reach people in remote areas and facilitate their access to health services.
The Puskesmas Bandar Huluan should conduct guidance and supervision to improve the discipline and performance of officers.
The Simalungun Regency Health Office should improve Puskesmas facilities to improve the quality of service and patient comfort.
The Simalungun Regency Health Office should increase Puskesmas Operational Costs to enable Puskesmas to provide medicines, medical devices, and other needs needed to provide quality services.

Limitations of the Study

This study has several limitations. Firstly, the study only involved 94 general patients, which may not be representative of the entire population. Secondly, the study only collected data from 7 villages in the working area of the Puskesmas Bandar Huluan, which may not be representative of the entire Simalungun Regency. Finally, the study only analyzed the effect of organizational factors and service providers on the rearrangement of the Bandar Huluan Health Center, and did not analyze the effect of other factors such as patient demographics and health status.

Future Research Directions

Future research should aim to overcome the limitations of this study. For example, future research could involve a larger sample size and collect data from a wider range of villages in the Simalungun Regency. Future research could also analyze the effect of other factors such as patient demographics and health status on the rearrangement of the Bandar Huluan Health Center. Finally, future research could explore the implementation of the "Mobile Puskesmas" program and its effect on the rearrangement of the Bandar Huluan Health Center.
Frequently Asked Questions (FAQs) about the Influence of Organizational Factors and Service Providers on the Rearrangement of Bandar Huluan Health Center

Q: What is the main objective of the study?

A: The main objective of the study is to reveal the effect of organizational factors and service providers on the rearrangement of the Bandar Huluan Health Center.

Q: What are the organizational factors that affect the rearrangement of the Bandar Huluan Health Center?

A: The study found that the availability of human resources, especially the number of health workers, is a dominant factor that affects the patient's interest in re-utilizing the service.

Q: Why is the availability of human resources important?

A: The availability of adequate human resources in the Puskesmas is very important to ensure the quality of health services. The number of health workers who sufficiently allow the Puskesmas to provide faster and more efficient services, handle patients better, and run health programs effectively.

Q: What are the solutions to increase the re-utilization of the Bandar Huluan Health Center?

A: The study recommends the following solutions:

Increasing the number of health workers to overcome the lack of human resources.
Improving Puskesmas facilities to improve the quality of service and patient comfort.
Increasing Puskesmas Operational Costs to enable Puskesmas to provide medicines, medical devices, and other needs needed to provide quality services.
Increasing officers incentives to motivate officers to provide better and professional services.
Providing education and training for officers to increase their knowledge and skills.

Q: What is the "Mobile Puskesmas" program?

A: The "Mobile Puskesmas" program is a program that can reach people in remote areas and facilitate their access to health services.

Q: How can the "Mobile Puskesmas" program improve the rearrangement of the Bandar Huluan Health Center?

A: The "Mobile Puskesmas" program can improve the rearrangement of the Bandar Huluan Health Center by increasing access to health services for people in remote areas, reducing the waiting time for patients, and improving the quality of health services.

Q: What are the limitations of the study?

A: The study has several limitations, including a small sample size, limited data collection from only 7 villages in the working area of the Puskesmas Bandar Huluan, and the analysis of only the effect of organizational factors and service providers on the rearrangement of the Bandar Huluan Health Center.

Q: What are the future research directions?

A: Future research should aim to overcome the limitations of this study by involving a larger sample size, collecting data from a wider range of villages in the Simalungun Regency, and analyzing the effect of other factors such as patient demographics and health status on the rearrangement of the Bandar Huluan Health Center.

Q: What are the implications of the study for policy and practice?

A: The study has implications for policy and practice in the following areas:

Increasing the number of health workers to overcome the lack of human resources.
Improving Puskesmas facilities to improve the quality of service and patient comfort.
Increasing Puskesmas Operational Costs to enable Puskesmas to provide medicines, medical devices, and other needs needed to provide quality services.
Increasing officers incentives to motivate officers to provide better and professional services.
Providing education and training for officers to increase their knowledge and skills.

Q: What are the recommendations for future research?