Technical and Functional Training

Oct 13, 2025 by wbrum.org 81 views

The Role of Employee Development on Work Performance at PT Telekomunikasi Indonesia, Tbk of the Sumatra Regional Division

In today's fast-paced digital era, companies are required to continue to innovate and improve the quality of human resources to remain competitive. PT Telekomunikasi Indonesia, Tbk (Telkom), as a leading telecommunications company in Indonesia, realizes the importance of employee development as a key success in achieving company goals. In the Sumatra Regional Division, Telkom applies various employee development programs to increase employee productivity and performance.

The Importance of Employee Development

Telkom understands that a quality workforce is a valuable asset that can encourage companies towards success. Employees who are skilled, knowledgeable, professional, and have a high work ethic will make a significant contribution in meeting the needs of the community and encouraging economic growth. In fact, a study by the Society for Human Resource Management (SHRM) found that companies that invest in employee development are more likely to experience improved productivity, reduced turnover, and increased revenue.

Employee Development: Long-term Investment to Improve Work Performance

Telkom applies various structured and sustainable employee development programs. This program is designed to increase employee knowledge, skills, and attitudes so that they can contribute optimally in achieving company goals. Some examples of employee development programs at the Sumatra Regional Division Telkom include:

Technical and Functional Training

This program aims to improve employee skills in the field of information and communication technology, and improve their ability to carry out their duties and responsibilities in their respective divisions. This training can be done through internal training classes, workshops, or certification programs. For example, Telkom's technical training program has helped employees develop skills in areas such as network management, cybersecurity, and data analytics.

Leadership Training

This program is focused on developing employee leadership capabilities, both for managerial and non-managerial positions. Through this training, employees are expected to motivate the team, make the right decisions, and lead effectively. Telkom's leadership training program has helped employees develop skills in areas such as communication, conflict resolution, and strategic planning.

Self-Development Training

This program is designed to help employees improve personal abilities, such as communication, presentations, negotiations, and time management. This self-development will increase employee confidence and their ability to work together with colleagues. For example, Telkom's self-development training program has helped employees develop skills in areas such as public speaking, writing, and problem-solving.

Mentoring Program

This program connects senior employees with junior employees to share knowledge, experience, and support. Through mentoring, junior employees can learn from the experience and knowledge of senior employees, and get guidance in developing their careers. Telkom's mentoring program has helped employees develop skills in areas such as career development, leadership, and communication.

The Positive Impact of Employee Development on Work Performance

Telkom's investment in employee development has been proven to have a positive impact on company performance. Structured and ongoing employee development programs have improved:

Work Productivity

Skilled and competent employees will work more efficiently and effectively. The skills they get through the training program allows them to complete tasks quickly and on time. For example, Telkom's technical training program has helped employees develop skills in areas such as network management, which has improved the company's ability to provide high-quality services to customers.

Service Quality

Knowledge and skills possessed by employees will improve the quality of services provided to customers. Excellent and satisfying service will increase customer satisfaction and loyalty to Telkom. For example, Telkom's leadership training program has helped employees develop skills in areas such as communication, which has improved the company's ability to provide high-quality services to customers.

Employee Motivation and Morale

Employee Development Program shows the company's commitment to employee growth and development. This will increase employee motivation and morals, as well as a sense of belonging to the company. For example, Telkom's self-development training program has helped employees develop skills in areas such as public speaking, which has improved their confidence and motivation.

Competitive Advantage

Quality and skilled employees will provide a competitive advantage for Telkom in the telecommunications business competition. For example, Telkom's technical training program has helped employees develop skills in areas such as network management, which has improved the company's ability to provide high-quality services to customers.

Conclusion

Employee development is a long-term investment that is important for the company. Structured and sustainable employee development programs will help increase work productivity, service quality, employee motivation, and competitive advantage. At PT Telekomunikasi Indonesia, Tbk of the Sumatra Regional Division, the employee development program has been proven to have a positive impact on the company's performance and make Telkom a leader in the telecommunications industry in Indonesia.

Recommendations

Based on the findings of this study, the following recommendations are made:

Continuously invest in employee development: Telkom should continue to invest in employee development programs to improve employee knowledge, skills, and attitudes.
Develop a comprehensive employee development strategy: Telkom should develop a comprehensive employee development strategy that includes technical, leadership, self-development, and mentoring programs.
Monitor and evaluate employee development programs: Telkom should monitor and evaluate employee development programs to ensure that they are effective in improving employee knowledge, skills, and attitudes.
Provide opportunities for employees to develop their careers: Telkom should provide opportunities for employees to develop their careers through training, mentoring, and career development programs.

By implementing these recommendations, Telkom can continue to improve employee development and achieve its goals of becoming a leader in the telecommunications industry in Indonesia.
Frequently Asked Questions (FAQs) about Employee Development at PT Telekomunikasi Indonesia, Tbk of the Sumatra Regional Division

In this article, we will answer some of the most frequently asked questions about employee development at PT Telekomunikasi Indonesia, Tbk of the Sumatra Regional Division.

Q: What is employee development?

A: Employee development is the process of improving employee knowledge, skills, and attitudes to enhance their performance and contribute to the company's success.

Q: Why is employee development important?

A: Employee development is important because it helps to improve employee productivity, service quality, employee motivation, and competitive advantage. It also shows the company's commitment to employee growth and development.

Q: What types of employee development programs does Telkom offer?

A: Telkom offers various employee development programs, including technical and functional training, leadership training, self-development training, and mentoring programs.

Q: How does Telkom's employee development program benefit employees?

A: Telkom's employee development program benefits employees by providing them with opportunities to develop their skills and knowledge, improve their performance, and advance their careers.

Q: How does Telkom's employee development program benefit the company?

A: Telkom's employee development program benefits the company by improving employee productivity, service quality, employee motivation, and competitive advantage.

Q: What is the impact of employee development on work performance?

A: Employee development has a positive impact on work performance, including improved work productivity, service quality, employee motivation, and competitive advantage.

Q: How does Telkom measure the effectiveness of its employee development program?

A: Telkom measures the effectiveness of its employee development program through regular evaluations and assessments of employee performance, feedback from employees and managers, and analysis of business results.

Q: What are the benefits of investing in employee development?

A: The benefits of investing in employee development include improved employee productivity, service quality, employee motivation, and competitive advantage, as well as increased employee retention and reduced turnover.

Q: How can employees get involved in Telkom's employee development program?

A: Employees can get involved in Telkom's employee development program by participating in training and development opportunities, seeking feedback and coaching from managers and peers, and taking ownership of their own learning and development.

Q: What is the role of managers in employee development?

A: Managers play a critical role in employee development by providing feedback, coaching, and guidance to employees, identifying development opportunities, and supporting employees in their learning and development.

Q: How can Telkom's employee development program be sustained over time?

A: Telkom's employee development program can be sustained over time by continuously investing in employee development, developing a comprehensive employee development strategy, monitoring and evaluating employee development programs, and providing opportunities for employees to develop their careers.

Conclusion

Employee development is a critical component of Telkom's success, and it is essential to continue investing in employee development to improve employee productivity, service quality, employee motivation, and competitive advantage. By answering these frequently asked questions, we hope to provide a better understanding of the importance of employee development at PT Telekomunikasi Indonesia, Tbk of the Sumatra Regional Division.