Relationship of Caring Process with Nurse Job Satisfaction and Patient Satisfaction in the Inpatient Room of the Grand Medistra Lubuk Pakam Hospital

Oct 13, 2025 by wbrum.org 115 views

Relationship of Caring Process with Nurse Job Satisfaction and Patient Satisfaction in the Inpatient Room of the Grand Medistra Lubuk Pakam Hospital

Introduction

The provision of quality healthcare services is a critical aspect of any healthcare institution. In recent years, the importance of implementing Caring Process in providing health services has been increasingly recognized. Caring Process, which consists of several stages such as Knowing, Being With, Doing For, Enabling, and Maintaining Belief, aims to build empathic and attentive relationships between medical personnel and patients. This study was conducted at the Grand Medistra Lubuk Pakam Hospital to uncover the relationship between Caring Process and Nurse's job satisfaction and patient satisfaction in the inpatient room.

Background

The Grand Medistra Lubuk Pakam Hospital is a leading healthcare institution in the region, providing quality healthcare services to patients. The hospital has a strong commitment to providing patient-centered care, which is reflected in its implementation of Caring Process. However, despite the hospital's efforts, there is still a need to understand the relationship between Caring Process and Nurse's job satisfaction and patient satisfaction.

Methodology

This study involved 89 nurses and 102 inpatients as samples, chosen through purposive sampling techniques by considering certain criteria. Data was collected through a questionnaire and analyzed using univariate and bivariate analysis with the Pearson Product Moment correlation test.

Results

The results showed that most of the Caring Process (84.3%) was in a good category. In addition, the majority of nurses (80.4%) were satisfied with their work, and 72.5% of patients were satisfied with the services they received.

Bivariate Analysis

Bivariate analysis with the Pearson Product Moment correlation test shows the value of R = 0.658 (P <0.05), which means there is a significant relationship between Caring Process and nurse job satisfaction. The strength of the relationship between Caring Process and Nurse's job satisfaction is in a very high category.

However, the results of the correlation test for patient satisfaction show the value of R = 0.088 (P> 0.05), which means there is no significant relationship between Caring Process and patient satisfaction.

Discussion

This finding shows that the application of a good Caring Process has a positive influence on the job satisfaction of nurses. Nurses who feel valued and involved in the process of caring, tend to feel more satisfied with their work.

However, the absence of a significant relationship between Caring Process and patient satisfaction requires further analysis. The possible causes are:

Other factors that influence patient satisfaction: Besides Caring Process, other factors such as the quality of medical services, waiting times, and communication between medical personnel may have a greater influence on patient satisfaction.
Patient's perception of Caring Process: Patients may have different perceptions about what is meant by Caring Process. Some patients may appreciate the technical aspects of service, while others prioritize emotional aspects.

Recommendation

It is important for hospitals to continue to improve the application of Caring Process and focus on aspects that affect the job satisfaction of nurses.

In addition, further research is needed to understand the factors that influence patient satisfaction and how to increase patient perception of the Caring Process. Thus, efforts to increase patient satisfaction can be more directed and effective.

Conclusion

This study provides valuable insights into the relationship between Caring Process and Nurse's job satisfaction and patient satisfaction. The findings suggest that the application of a good Caring Process has a positive influence on the job satisfaction of nurses. However, the absence of a significant relationship between Caring Process and patient satisfaction requires further analysis.

Limitation

This study has several limitations. Firstly, the sample size was relatively small, which may limit the generalizability of the findings. Secondly, the study only focused on the relationship between Caring Process and Nurse's job satisfaction and patient satisfaction, and did not explore other factors that may influence patient satisfaction.

Future Research

Future research should aim to explore the factors that influence patient satisfaction and how to increase patient perception of the Caring Process. This may involve conducting further studies to understand the relationship between Caring Process and patient satisfaction, as well as exploring other factors that may influence patient satisfaction.

Implication

The findings of this study have several implications for healthcare institutions. Firstly, the importance of implementing Caring Process in providing health services is highlighted. Secondly, the need to focus on aspects that affect the job satisfaction of nurses is emphasized. Finally, the need to further research the factors that influence patient satisfaction and how to increase patient perception of the Caring Process is highlighted.

Conclusion

In conclusion, this study provides valuable insights into the relationship between Caring Process and Nurse's job satisfaction and patient satisfaction. The findings suggest that the application of a good Caring Process has a positive influence on the job satisfaction of nurses. However, the absence of a significant relationship between Caring Process and patient satisfaction requires further analysis.
Q&A: Relationship of Caring Process with Nurse Job Satisfaction and Patient Satisfaction in the Inpatient Room of the Grand Medistra Lubuk Pakam Hospital

Q: What is Caring Process and how does it relate to nurse job satisfaction and patient satisfaction?

A: Caring Process is a concept that aims to build empathic and attentive relationships between medical personnel and patients. It consists of several stages such as Knowing, Being With, Doing For, Enabling, and Maintaining Belief. This study found that the application of a good Caring Process has a positive influence on the job satisfaction of nurses, but there is no significant relationship between Caring Process and patient satisfaction.

Q: What are the benefits of implementing Caring Process in healthcare institutions?

A: Implementing Caring Process in healthcare institutions can lead to improved job satisfaction among nurses, which can result in better patient care and outcomes. Additionally, Caring Process can help to build trust and rapport between medical personnel and patients, leading to improved patient satisfaction.

Q: What are some of the limitations of this study?

A: This study has several limitations, including a relatively small sample size and a focus on the relationship between Caring Process and nurse job satisfaction and patient satisfaction, without exploring other factors that may influence patient satisfaction.

Q: What are some potential factors that may influence patient satisfaction?

A: Some potential factors that may influence patient satisfaction include the quality of medical services, waiting times, and communication between medical personnel. Additionally, patients may have different perceptions about what is meant by Caring Process, which may affect their satisfaction.

Q: What are some recommendations for healthcare institutions based on the findings of this study?

A: Healthcare institutions should continue to improve the application of Caring Process and focus on aspects that affect the job satisfaction of nurses. Additionally, further research is needed to understand the factors that influence patient satisfaction and how to increase patient perception of the Caring Process.

Q: What are some potential future research directions?

A: Future research should aim to explore the factors that influence patient satisfaction and how to increase patient perception of the Caring Process. This may involve conducting further studies to understand the relationship between Caring Process and patient satisfaction, as well as exploring other factors that may influence patient satisfaction.

Q: What are some implications of the findings of this study for healthcare policy and practice?

A: The findings of this study have several implications for healthcare policy and practice, including the importance of implementing Caring Process in healthcare institutions, the need to focus on aspects that affect the job satisfaction of nurses, and the need to further research the factors that influence patient satisfaction and how to increase patient perception of the Caring Process.

Q: What are some potential applications of the findings of this study in real-world settings?

A: The findings of this study can be applied in real-world settings by healthcare institutions that aim to improve nurse job satisfaction and patient satisfaction. By implementing Caring Process and focusing on aspects that affect nurse job satisfaction, healthcare institutions can improve patient care and outcomes. Additionally, by further researching the factors that influence patient satisfaction and how to increase patient perception of the Caring Process, healthcare institutions can develop targeted interventions to improve patient satisfaction.

Q: What are some potential future directions for research on Caring Process?

A: Future research on Caring Process should aim to explore the factors that influence patient satisfaction and how to increase patient perception of the Caring Process. This may involve conducting further studies to understand the relationship between Caring Process and patient satisfaction, as well as exploring other factors that may influence patient satisfaction. Additionally, research should aim to develop targeted interventions to improve patient satisfaction and outcomes.