Regularly update the Companion module

Oct 13, 2025 by wbrum.org 27 views

No Reaction on Several Projectors: Troubleshooting Companion Version 3.5.2

When working with projectors, it's essential to ensure seamless communication between devices to deliver an optimal experience. However, sometimes issues can arise, and troubleshooting becomes necessary. In this article, we'll delve into a specific scenario where a Companion version 3.5.2 module fails to elicit a reaction from several projectors. We'll explore the tested projectors, the module's behavior, and potential solutions to resolve the issue.

The following projectors were tested in this scenario:

Titan 37K WUXGA: A high-end projector with WUXGA resolution, designed for demanding applications.
Titan MLS Head, SLC and MLS: A modular projector system with multiple lens options, suitable for various installation scenarios.
E-Vision 10K: A high-brightness projector with 10,000 lumens, ideal for large venues and public spaces.
M-Vision 27K: A high-end projector with 27,000 lumens, designed for large-scale applications and high-ambient light environments.

The Companion module, version 3.5.2, was used to connect to the projectors and download values. The module successfully established a connection to the projectors, as indicated by the logs. However, despite this connection, any button set with a function failed to work. There was no reaction from the projectors, and no status updates were displayed on the buttons corresponding to the projectors' status.

Interestingly, PJ Link modules and buttons from/to the same devices worked as expected. This suggests that the issue is specific to the Companion module and the projectors in question.

To resolve this issue, we'll follow a step-by-step approach to identify and address the problem.

Step 1: Verify Module Version

Ensure that the Companion module is running the latest version, 3.5.2. If an update is available, apply it and retest the connection.

Step 2: Check Projector Settings

Verify that the projectors are configured correctly and that their settings match the requirements of the Companion module. Consult the projector's user manual or manufacturer's documentation for guidance.

Step 3: Inspect Module Logs

Carefully examine the module logs to identify any errors or warnings related to the projectors. This may provide valuable insights into the issue.

Step 4: Test with Different Projectors

Try connecting the Companion module to different projectors to determine if the issue is specific to the tested projectors or a broader problem.

Step 5: Consult Manufacturer Support

Reach out to the manufacturer's support team for assistance. They may be able to provide additional guidance, troubleshooting steps, or even a software update to resolve the issue.

In conclusion, the Companion module version 3.5.2 failed to elicit a reaction from several projectors, despite establishing a connection. By following the troubleshooting steps outlined in this article, you should be able to identify and address the issue. Remember to verify the module version, check projector settings, inspect module logs, test with different projectors, and consult manufacturer support. With patience and persistence, you should be able to resolve the problem and ensure seamless communication between devices.

Regularly update the Companion module to ensure you have the latest features and bug fixes.
Monitor module logs to identify potential issues before they become major problems.
Consult the user manual for the Companion module and projectors to ensure you're using the devices correctly.
Test with different projectors to determine if the issue is specific to the tested projectors or a broader problem.

By following these tips and considering the troubleshooting steps outlined in this article, you should be able to resolve the issue and enjoy seamless communication between devices.
No Reaction on Several Projectors: Troubleshooting Companion Version 3.5.2 - Q&A

In our previous article, we explored a scenario where a Companion version 3.5.2 module failed to elicit a reaction from several projectors. We discussed the tested projectors, the module's behavior, and potential solutions to resolve the issue. In this Q&A article, we'll address some of the most frequently asked questions related to this scenario.

A: The most common causes of this issue include:

Incorrect module version: Ensure that the Companion module is running the latest version, 3.5.2.
Projector settings: Verify that the projectors are configured correctly and that their settings match the requirements of the Companion module.
Module logs: Inspect the module logs to identify any errors or warnings related to the projectors.
Projector compatibility: Test with different projectors to determine if the issue is specific to the tested projectors or a broader problem.

A: To verify the Companion module version, follow these steps:

Open the Companion module settings.
Navigate to the "About" or "Version" section.
Check the version number displayed.
If the version is not 3.5.2, update the module to the latest version.

A: If the projectors are configured correctly, try the following:

Inspect the module logs to identify any errors or warnings related to the projectors.
Test with different projectors to determine if the issue is specific to the tested projectors or a broader problem.
Consult the manufacturer's support team for assistance.

A: Yes, PJ Link modules and buttons can be used with the Companion module. However, the issue in question seems to be specific to the Companion module and the projectors in question.

A: To troubleshoot the issue with the module logs, follow these steps:

Open the module logs.
Search for errors or warnings related to the projectors.
Identify any patterns or recurring issues.
Consult the manufacturer's support team for assistance.

A: If you're still experiencing issues after troubleshooting, try the following:

Consult the manufacturer's support team for assistance.
Provide detailed information about the issue, including the module version, projector settings, and module logs.
Work with the manufacturer's support team to resolve the issue.

In conclusion, the Companion module version 3.5.2 failed to elicit a reaction from several projectors, despite establishing a connection. By following the troubleshooting steps outlined in this article and addressing the frequently asked questions, you should be able to identify and address the issue. Remember to verify the module version, check projector settings, inspect module logs, test with different projectors, and consult manufacturer support. With patience and persistence, you should be able to resolve the problem and ensure seamless communication between devices.

Regularly update the Companion module to ensure you have the latest features and bug fixes.
Monitor module logs to identify potential issues before they become major problems.
Consult the user manual for the Companion module and projectors to ensure you're using the devices correctly.
Test with different projectors to determine if the issue is specific to the tested projectors or a broader problem.