Provide training in developing emotional intelligence

Oct 13, 2025 by wbrum.org 99 views

Analysis of the Effect of Dual Role Conflict and Emotional Intelligence on Work Stress with Social Support as Moderating Variables in BUMN Bank Employees who have a family in Tebing Tinggi City

Introduction

Work stress is a common phenomenon that affects almost all employees in various industries. It can have a significant impact on the physical and mental health of employees, as well as their behavior. Work stress has two sides: a positive side that can motivate employees to work harder and increase their aspirations to achieve a better career, as well as a negative side that can make employees feel uncomfortable, decreased performance, even potentially resulting in illness or the desire to stop work. In this study, we aim to analyze the effect of dual role conflicts and emotional intelligence on work stress in BUMN bank employees who have a family in Tebing Tinggi City, with social support as a moderation variable.

The Importance of Work Stress Management

Work stress management is crucial for improving employee welfare, especially for employees who have a family. Companies need to pay attention to multiple role conflicts and provide training in developing emotional intelligence to help employees overcome the pressures they face. Implementation of social support programs, such as team building activities or support groups, can also be an effective strategy for reducing work stress. In addition, a more empathic approach and understanding of management can create a healthier work environment, reduce stress levels, and increase employee productivity.

Methodology

This study uses a quantitative descriptive approach with an explanatory research method. The sample taken consisted of 61 BUMN Bank employees who were married, using saturated sampling techniques. The data was collected through a survey questionnaire that measured dual role conflicts, emotional intelligence, work stress, and social support.

Main Research Findings

The results of the analysis show that the dual role conflict has a positive and significant influence on employee work stress. This shows that when employees have to run more than one role, for example as housewives and employees, they tend to experience an increase in stress levels. On the other hand, emotional intelligence has a negative and significant effect on work stress. Employees with high emotional intelligence tend to be more able to manage emotions and stress, so they can work more effectively.

In addition, social support is found to have a significant influence in moderating the relationship between multiple role conflicts and work stress. This shows that when employees get support from coworkers or family, they can reduce the negative impact of multiple role conflicts. However, social support does not show a significant effect in moderating the relationship between emotional intelligence and work stress. This might indicate that emotional intelligence plays a more direct role in stress management, regardless of social support received.

The Role of Social Support

Social support plays a crucial role in moderating the relationship between multiple role conflicts and work stress. When employees get support from coworkers or family, they can reduce the negative impact of multiple role conflicts. This highlights the importance of social support in creating a healthier work environment and reducing stress levels.

The Importance of Emotional Intelligence

Emotional intelligence plays a significant role in managing work stress. Employees with high emotional intelligence tend to be more able to manage emotions and stress, so they can work more effectively. This suggests that companies should provide training in developing emotional intelligence to help employees overcome the pressures they face.

Conclusion

In conclusion, this study highlights the importance of handling work stress in the work environment. Companies need to pay attention to multiple role conflicts and provide training in developing emotional intelligence to help employees overcome the pressures they face. Implementation of social support programs, such as team building activities or support groups, can also be an effective strategy for reducing work stress. By understanding and handling the factors that contribute to work stress, the organization can create a more conducive working atmosphere and have a positive impact for both employees and companies as a whole.

Recommendations

Based on the findings of this study, the following recommendations are made:

Provide training in developing emotional intelligence: Companies should provide training in developing emotional intelligence to help employees overcome the pressures they face.
Implement social support programs: Implementation of social support programs, such as team building activities or support groups, can be an effective strategy for reducing work stress.
Create a healthier work environment: Companies should create a healthier work environment by providing a more empathic approach and understanding of management.
Reduce multiple role conflicts: Companies should reduce multiple role conflicts by providing flexible work arrangements and supporting employees in managing their work and family responsibilities.

By implementing these recommendations, companies can create a more conducive working atmosphere and have a positive impact for both employees and companies as a whole.
Frequently Asked Questions (FAQs) about the Effect of Dual Role Conflict and Emotional Intelligence on Work Stress

Q: What is dual role conflict and how does it affect work stress?

A: Dual role conflict refers to the situation where an individual has to manage multiple roles, such as work and family responsibilities, simultaneously. This can lead to increased stress levels, as individuals may feel overwhelmed by the demands of multiple roles.

Q: What is emotional intelligence and how does it affect work stress?

A: Emotional intelligence refers to the ability to recognize and manage one's own emotions, as well as the emotions of others. Individuals with high emotional intelligence tend to be better at managing stress and are more effective in their work.

Q: How does social support affect work stress?

A: Social support refers to the support provided by others, such as coworkers or family members, to help manage work stress. Research has shown that social support can reduce work stress by providing emotional support, practical help, and a sense of belonging.

Q: What are some strategies for reducing work stress?

A: Some strategies for reducing work stress include:

Providing training in developing emotional intelligence
Implementing social support programs, such as team building activities or support groups
Creating a healthier work environment by providing a more empathic approach and understanding of management
Reducing multiple role conflicts by providing flexible work arrangements and supporting employees in managing their work and family responsibilities

Q: How can companies support employees in managing work stress?

A: Companies can support employees in managing work stress by:

Providing resources and training to help employees develop emotional intelligence
Encouraging open communication and providing a safe and supportive work environment
Offering flexible work arrangements and supporting employees in managing their work and family responsibilities
Implementing social support programs, such as team building activities or support groups

Q: What are some common signs of work stress?

A: Some common signs of work stress include:

Increased anxiety or irritability
Difficulty sleeping or concentrating
Physical symptoms, such as headaches or stomach problems
Decreased motivation or productivity
Increased absenteeism or turnover

Q: How can employees manage work stress?

A: Employees can manage work stress by:

Prioritizing tasks and managing time effectively
Taking regular breaks and engaging in stress-reducing activities, such as exercise or meditation
Seeking support from coworkers, family members, or mental health professionals
Communicating openly with management and seeking help when needed
Setting realistic goals and expectations and taking care of their physical and emotional well-being.

Q: What are some resources available to help employees manage work stress?

A: Some resources available to help employees manage work stress include:

Employee assistance programs (EAPs) that provide confidential counseling and support
Mental health professionals, such as therapists or counselors
Online resources and support groups, such as stress management apps or online forums
Company-sponsored wellness programs, such as fitness classes or stress management workshops.

By understanding the effects of dual role conflict and emotional intelligence on work stress, and by implementing strategies to reduce work stress, companies can create a healthier and more productive work environment for their employees.