Professionalism of Medical Personnel

Oct 13, 2025 by wbrum.org 87 views

Analysis of Inpatient Services and Its Relationship with the Level of Satisfaction of Patient Participants in Askes Plus at the Permata Bunda Medan General Hospital in 2005

Introduction

The quality of health services at Permata Bunda Medan General Hospital (RSUPBM) is a crucial aspect that determines the success of the hospital in providing quality care to its patients. One of the key measures of the quality of health services is the level of satisfaction of the patient participants who receive inpatient services. This study aims to explore the relationship between the quality of services provided to inpatients and the level of satisfaction of those registered in the Askes Plus program. Through an analytical approach and survey method with cross-sectional design, this study involved 46 patients registered as ASKES Plus participants at RSUPBM.

The Importance of Quality of Health Services

The quality of health services is an essential measure in determining the success of health services in hospitals. The quality of services is influenced by various factors, including response speed, professionalism of medical personnel, adequate facilities, and efficient communication between patients and medical staff. To ensure that each dimension is met, a continuous review and systematic improvement are needed. In the context of RSUPBM, this study shows that patients are satisfied with the services they receive. However, patient satisfaction is not only determined by the technical quality of services in medical services, but also by the subjective experience experienced by patients during treatment.

The Relationship Between Service Quality and Patient Satisfaction

The results of the analysis showed a significant relationship between service quality and the level of patient satisfaction, with the value of P <0.05. This indicates that the patient's perception of the services they receive has a direct impact on their satisfaction. Overall, the quality of services received by Askes Plus patients is considered adequate and has met their expectations. This is an indication that RSUPBM is successful in providing quality services, but there is always space for improvement in certain aspects.

Factors Influencing Patient Satisfaction

Several factors can influence patient satisfaction, including:

Response Speed: The speed at which medical personnel respond to patient needs can significantly impact patient satisfaction.
Professionalism of Medical Personnel: The professionalism of medical personnel, including doctors and nurses, can greatly influence patient satisfaction.
Adequate Facilities: The availability of adequate facilities, including equipment and infrastructure, can impact patient satisfaction.
Efficient Communication: Efficient communication between patients and medical staff can greatly influence patient satisfaction.

Recommendations for Future Research

This study emphasizes the need for further studies to further explore other dimensions that can affect the satisfaction of Patients of Askes Plus participants in RSUPBM. For example, external factors such as facilities, interaction with nurses and doctors, as well as patients' understanding of their care can be an important aspect for further examination. Future research can utilize qualitative methods to explore patient experience in more depth, as well as identify specific aspects that contribute to their satisfaction or dissatisfaction.

Conclusion

In conclusion, this study highlights the importance of quality of health services in determining patient satisfaction. The results of the analysis showed a significant relationship between service quality and the level of patient satisfaction. However, patient satisfaction is not only determined by the technical quality of services in medical services, but also by the subjective experience experienced by patients during treatment. Therefore, it is essential to continue to research and assess the patient's experience, as well as identify factors that may still be an inhibitor or unsatisfactory in the patient's eyes.

Recommendations for RSUPBM

Based on the findings of this study, the following recommendations are made for RSUPBM:

Continuously Review and Improve Service Quality: RSUPBM should continuously review and improve its service quality to ensure that it meets the expectations of its patients.
Identify Factors that Influence Patient Satisfaction: RSUPBM should identify factors that influence patient satisfaction and take steps to address them.
Provide Training to Medical Personnel: RSUPBM should provide training to its medical personnel to ensure that they are equipped to provide high-quality care to its patients.
Improve Communication between Patients and Medical Staff: RSUPBM should improve communication between patients and medical staff to ensure that patients are informed and involved in their care.

By implementing these recommendations, RSUPBM can improve the quality of its services and increase patient satisfaction, ultimately building a reputation as a quality and reliable healthcare provider.
Frequently Asked Questions (FAQs) About Inpatient Services and Patient Satisfaction at Permata Bunda Medan General Hospital

Q: What is the purpose of this study? A: The purpose of this study is to explore the relationship between the quality of services provided to inpatients and the level of satisfaction of those registered in the Askes Plus program at Permata Bunda Medan General Hospital.

Q: What is the significance of this study? A: This study is significant because it highlights the importance of quality of health services in determining patient satisfaction. The results of the analysis showed a significant relationship between service quality and the level of patient satisfaction, indicating that the patient's perception of the services they receive has a direct impact on their satisfaction.

Q: What are the factors that influence patient satisfaction? A: Several factors can influence patient satisfaction, including response speed, professionalism of medical personnel, adequate facilities, and efficient communication between patients and medical staff.

Q: What is the role of medical personnel in patient satisfaction? A: Medical personnel play a crucial role in patient satisfaction. Their professionalism, including their attitude, behavior, and communication skills, can greatly influence patient satisfaction.

Q: How can hospitals improve patient satisfaction? A: Hospitals can improve patient satisfaction by continuously reviewing and improving their service quality, identifying factors that influence patient satisfaction, providing training to medical personnel, and improving communication between patients and medical staff.

Q: What is the importance of patient satisfaction in healthcare? A: Patient satisfaction is essential in healthcare because it reflects the quality of care provided to patients. High patient satisfaction is associated with better health outcomes, increased patient loyalty, and improved reputation of the hospital.

Q: How can patients contribute to improving patient satisfaction? A: Patients can contribute to improving patient satisfaction by providing feedback to healthcare providers, being involved in their care, and communicating their needs and expectations clearly.

Q: What are the limitations of this study? A: This study has several limitations, including the small sample size and the cross-sectional design. Future studies should aim to explore other dimensions that can affect patient satisfaction and utilize qualitative methods to explore patient experience in more depth.

Q: What are the implications of this study for healthcare providers? A: The implications of this study for healthcare providers are that they should prioritize patient satisfaction and take steps to improve their service quality. This can be achieved by continuously reviewing and improving their service quality, identifying factors that influence patient satisfaction, and providing training to medical personnel.

Q: What are the implications of this study for patients? A: The implications of this study for patients are that they should be aware of the importance of patient satisfaction and take an active role in their care. Patients should communicate their needs and expectations clearly and provide feedback to healthcare providers to improve patient satisfaction.

Q: What are the future directions for research in this area? A: Future research should aim to explore other dimensions that can affect patient satisfaction, including external factors such as facilities, interaction with nurses and doctors, and patients' understanding of their care. Future research should also utilize qualitative methods to explore patient experience in more depth and identify specific aspects that contribute to their satisfaction or dissatisfaction.