Patient Admission Services

Oct 13, 2025 by wbrum.org 114 views

Analysis of the Level of Inpatient Satisfaction at the Islamic Hospital Malahayati Medan

Introduction

The Islamic Hospital Malahayati Medan is a private public hospital type C that has superior services in the field of cardiac catering laboratories. However, based on the data obtained, it appears that there is a decrease in the number of inpatients and the value of the Bed Occupancy Rate (BOR) in 2015 and 2016. This raises concerns and is the main reason for conducting research on the level of satisfaction of patients undergoing treatment in hospitals. This study aims to analyze the satisfaction of inpatients at RSI Malahayati Medan and formulate effective policies to increase these satisfaction.

Background

Patient satisfaction is an important indicator in assessing the quality of service in the hospital. The high level of patient satisfaction can have positive implications for hospital reputation, patient loyalty, and an increase in the number of visits. In the context of RSI Malahayati Medan, the results of the analysis show that there are still many aspects that need to be improved to meet patient expectations. Several factors that can cause low levels of patient satisfaction include:

Patient Admission Services: Slow or less friendly acceptance process can make patients feel uncomfortable. Efficient service and good communication are very important in creating a positive first impression.
Medical facilities and drugs: Availability of drugs and adequate medical devices is very crucial in supporting the patient's healing process. Inadequate in this case can interfere with the treatment process and reduce patient satisfaction.
Physical Condition of the Hospital and Treatment Room: An unclean or uncomfortable environment can affect the patient's overall experience.
Administrative Services: A complicated or inefficient administrative process can make patients feel frustrated. Increasing the administrative system for faster and transparent can increase patient satisfaction when leaving the hospital.

Methodology

The type of research conducted is a survey research, where interviews using questionnaires were conducted on 41 patients who were being treated at inpatient installations. Patient selection criteria are those who have undergone treatment for more than two days, with sampling using the purposive method. Data analysis is carried out using descriptive statistical analysis models and cartesian diagrams.

Results

From the results of the analysis, a conformity level was obtained of 90.62%, which showed that patients were not satisfied with the services provided by RSI Malahayati. These findings show that there are several variables that need to be improved, especially in quadrant I, which include patient admission services, medical facilities and drugs, the physical condition of the hospital and the treatment room, as well as administrative services when the patient is discharged from the hospital.

Discussion

The results of this study indicate that there are several aspects that need to be improved to meet patient expectations. The management of RSI Malahayati Medan should immediately follow up on the results of this analysis by making the necessary improvements. Development of a better service strategy can improve patient experience, which in turn will have a positive impact on the image and sustainability of the hospital. With a focus on improving service quality, it is expected that the level of patient satisfaction can increase, so that it will attract more patients to visit and undergo treatment at RSI Malahayati Medan.

Conclusion

In conclusion, this study aims to analyze the satisfaction of inpatients at RSI Malahayati Medan and formulate effective policies to increase these satisfaction. The results of this study indicate that there are several aspects that need to be improved to meet patient expectations. The management of RSI Malahayati Medan should immediately follow up on the results of this analysis by making the necessary improvements. Development of a better service strategy can improve patient experience, which in turn will have a positive impact on the image and sustainability of the hospital.

Recommendations

Based on the results of this study, the following recommendations are made:

The management of RSI Malahayati Medan should improve patient admission services, including efficient service and good communication.
The hospital should ensure the availability of drugs and adequate medical devices to support the patient's healing process.
The physical condition of the hospital and treatment room should be improved to create a comfortable and clean environment for patients.
The administrative services should be simplified and made more efficient to reduce patient frustration.

Limitations

This study has several limitations, including:

The sample size is relatively small, with only 41 patients being interviewed.
The study only focuses on inpatient satisfaction and does not consider other factors that may affect patient satisfaction, such as outpatient satisfaction or patient satisfaction with specific medical services.

Future Research Directions

Future research should focus on:

Conducting a larger-scale study to increase the sample size and improve the generalizability of the results.
Considering other factors that may affect patient satisfaction, such as outpatient satisfaction or patient satisfaction with specific medical services.
Developing a more comprehensive service strategy that takes into account the needs and expectations of patients.
Q&A: Analysis of the Level of Inpatient Satisfaction at the Islamic Hospital Malahayati Medan

Q: What is the main purpose of this study?

A: The main purpose of this study is to analyze the satisfaction of inpatients at RSI Malahayati Medan and formulate effective policies to increase these satisfaction.

Q: What type of research was conducted in this study?

A: The type of research conducted is a survey research, where interviews using questionnaires were conducted on 41 patients who were being treated at inpatient installations.

Q: What are the patient selection criteria for this study?

A: The patient selection criteria are those who have undergone treatment for more than two days, with sampling using the purposive method.

Q: What are the main factors that can cause low levels of patient satisfaction?

A: The main factors that can cause low levels of patient satisfaction include:

Patient Admission Services: Slow or less friendly acceptance process can make patients feel uncomfortable. Efficient service and good communication are very important in creating a positive first impression.
Medical facilities and drugs: Availability of drugs and adequate medical devices is very crucial in supporting the patient's healing process. Inadequate in this case can interfere with the treatment process and reduce patient satisfaction.
Physical Condition of the Hospital and Treatment Room: An unclean or uncomfortable environment can affect the patient's overall experience.
Administrative Services: A complicated or inefficient administrative process can make patients feel frustrated. Increasing the administrative system for faster and transparent can increase patient satisfaction when leaving the hospital.

Q: What are the results of the analysis?

A: From the results of the analysis, a conformity level was obtained of 90.62%, which showed that patients were not satisfied with the services provided by RSI Malahayati. These findings show that there are several variables that need to be improved, especially in quadrant I, which include patient admission services, medical facilities and drugs, the physical condition of the hospital and the treatment room, as well as administrative services when the patient is discharged from the hospital.

Q: What are the recommendations for improving patient satisfaction?

A: Based on the results of this study, the following recommendations are made:

The management of RSI Malahayati Medan should improve patient admission services, including efficient service and good communication.
The hospital should ensure the availability of drugs and adequate medical devices to support the patient's healing process.
The physical condition of the hospital and treatment room should be improved to create a comfortable and clean environment for patients.
The administrative services should be simplified and made more efficient to reduce patient frustration.

Q: What are the limitations of this study?

A: This study has several limitations, including:

The sample size is relatively small, with only 41 patients being interviewed.
The study only focuses on inpatient satisfaction and does not consider other factors that may affect patient satisfaction, such as outpatient satisfaction or patient satisfaction with specific medical services.

Q: What are the future research directions?

A: Future research should focus on:

Conducting a larger-scale study to increase the sample size and improve the generalizability of the results.
Considering other factors that may affect patient satisfaction, such as outpatient satisfaction or patient satisfaction with specific medical services.
Developing a more comprehensive service strategy that takes into account the needs and expectations of patients.