Motivation and its relationship with employee performance

Oct 13, 2025 by wbrum.org 4 views

Employee Motivation and Performance at Madani Hotel Medan: Key to Success in the Hospitality Industry

In today's competitive business landscape, employee performance is a crucial factor that determines the success of a company. As revealed by Kusmayadi (2004: 102), performance is the result of work achieved by someone in carrying out their duties, based on the ability, experience, sincerity, and time given. In the hotel context, employee performance has become increasingly important, especially in Medan Madani Hotel which continues to develop and adopt the latest technology. This causes the complexity of work to increase and requires employees to continue to adapt. This is where the role of motivation is crucial.

Motivation and its relationship with employee performance

Motivation, simply, is an internal encouragement that makes someone moved to do something. Employee motivation in the context of Medan Madani Hotel is very important because it has a direct impact on various aspects of the company's operations. Here are some of the reasons why motivation is essential:

Increasing productivity:

Motivated employees tend to be more productive and have a high initiative in completing tasks. This has a positive impact on operational efficiency and guest satisfaction. When employees are motivated, they are more likely to take ownership of their work and strive to achieve their goals. This leads to increased productivity, which is essential for any business to succeed.

Increasing loyalty:

Employees who feel valued and motivated have a tendency to remain loyal to the company. This is important to maintain the stability and consistency of services at Medan Madani Hotel. When employees are motivated, they are more likely to stay with the company for a longer period, which reduces turnover rates and saves the company from the costs associated with recruiting and training new employees.

Strengthening positive work culture:

The right motivation can create a positive and collaborative work atmosphere. Motivated employees tend to be more enthusiastic and mutually supportive in achieving common goals. A positive work culture is essential for any business to succeed, as it leads to increased employee engagement, productivity, and job satisfaction.

Strategy to build employee motivation at Madani Medan Hotel

Building employee motivation is not easy. It takes the right and directed strategy to be effective. Here are some strategies that can be applied at Madani Hotel Medan:

Appreciation and appreciation:

Give appreciation and appreciation for good performance, both materially and non-materially, can be an effective motivation. For example, giving bonuses, salary increases, promotions, or award certificates. Appreciation and recognition are essential for motivating employees, as they make them feel valued and appreciated for their hard work.

Provision of training and development:

Investment in training and employee development shows the company's commitment in improving their capabilities and competencies. Training can be in the form of increasing skills, leadership development, or understanding of the latest technology in the hospitality industry. Providing training and development opportunities is essential for motivating employees, as it shows that the company is invested in their growth and development.

The creation of a positive work environment:

Creating a comfortable, safe, and supportive work environment is very important to increase employee motivation. This can be achieved by building open communication, providing opportunities to participate in decision making, and creating a work culture that appreciates diversity. A positive work environment is essential for motivating employees, as it makes them feel comfortable and supported in their work.

Provision of incentives and benefits:

Providing interesting benefits and incentives, such as health insurance, holiday allowances, and welfare programs, can be a motivator for employees. Incentives and benefits are essential for motivating employees, as they make them feel valued and appreciated for their hard work.

Clear career development:

Providing clear and structured career development opportunities can increase the motivation and sense of ownership of employees. This can be done through mentoring programs, guidance, and task rotation. Clear career development opportunities are essential for motivating employees, as they make them feel invested in their future and career growth.

Conclusion

Motivation is the main key in improving employee performance at Madani Hotel Medan. By implementing the right strategies, such as awards, training, and creation of positive work environment, Medan Madani Hotel can build strong employee motivation. This will have a positive impact on productivity, loyalty, and work culture, as well as support the achievement of company targets and vision in the long run.

Recommendations

Based on the research and analysis, the following recommendations are made:

Medan Madani Hotel should implement a recognition and reward system to appreciate and motivate employees for their hard work and contributions.
The hotel should invest in training and development programs to improve the capabilities and competencies of employees.
A positive work environment should be created by building open communication, providing opportunities to participate in decision making, and creating a work culture that appreciates diversity.
Incentives and benefits, such as health insurance, holiday allowances, and welfare programs, should be provided to motivate employees.
Clear career development opportunities should be provided to increase the motivation and sense of ownership of employees.

By implementing these recommendations, Medan Madani Hotel can build strong employee motivation, which will have a positive impact on productivity, loyalty, and work culture, as well as support the achievement of company targets and vision in the long run.
Frequently Asked Questions: Employee Motivation and Performance at Madani Hotel Medan

In our previous article, we discussed the importance of employee motivation and performance at Madani Hotel Medan. We also explored the strategies that can be implemented to build strong employee motivation. In this article, we will answer some of the frequently asked questions related to employee motivation and performance at Madani Hotel Medan.

Q: What is employee motivation, and why is it important?

A: Employee motivation is the internal encouragement that makes someone moved to do something. It is essential for motivating employees to perform their duties effectively and efficiently. Employee motivation is important because it has a direct impact on various aspects of the company's operations, including productivity, loyalty, and work culture.

Q: What are the benefits of employee motivation?

A: The benefits of employee motivation include:

Increased productivity
Increased loyalty
Strengthening positive work culture
Improved job satisfaction
Reduced turnover rates

Q: What are some strategies to build employee motivation at Madani Hotel Medan?

A: Some strategies to build employee motivation at Madani Hotel Medan include:

Appreciation and appreciation
Provision of training and development
Creation of a positive work environment
Provision of incentives and benefits
Clear career development

Q: How can Madani Hotel Medan create a positive work environment?

A: Madani Hotel Medan can create a positive work environment by:

Building open communication
Providing opportunities to participate in decision making
Creating a work culture that appreciates diversity
Providing a comfortable, safe, and supportive work environment

Q: What are some incentives and benefits that Madani Hotel Medan can provide to motivate employees?

A: Some incentives and benefits that Madani Hotel Medan can provide to motivate employees include:

Health insurance
Holiday allowances
Welfare programs
Bonuses and salary increases
Promotions and award certificates

Q: How can Madani Hotel Medan provide clear career development opportunities to employees?

A: Madani Hotel Medan can provide clear career development opportunities to employees by:

Providing mentoring programs
Offering guidance and task rotation
Creating a clear and structured career development plan
Providing opportunities for training and development

Q: What are some challenges that Madani Hotel Medan may face in building employee motivation?

A: Some challenges that Madani Hotel Medan may face in building employee motivation include:

Limited resources
High employee turnover rates
Difficulty in creating a positive work environment
Limited opportunities for career development
Difficulty in providing incentives and benefits

Q: How can Madani Hotel Medan overcome these challenges?

A: Madani Hotel Medan can overcome these challenges by:

Allocating sufficient resources to build employee motivation
Implementing effective strategies to reduce employee turnover rates
Creating a positive work environment through open communication and opportunities for participation
Providing clear and structured career development opportunities
Offering incentives and benefits that are competitive and appealing to employees

By understanding these frequently asked questions and answers, Madani Hotel Medan can better understand the importance of employee motivation and performance, and implement effective strategies to build strong employee motivation.