Message Testing Usability Sessions Report

Oct 13, 2025 by wbrum.org 30 views

Strengthening Instructions Throughout the Message Testing Experience: Enhancing User Clarity and Efficiency

Problem Statement

In recent usability testing sessions, a crucial finding emerged that highlighted the need for clearer written instructions and guidance on next steps throughout the message testing process. This realization underscores the importance of refining the user experience to ensure that individuals navigating the message testing process are equipped with the necessary information to proceed with confidence. This ticket serves as a catalyst for designing stronger instructions that will enhance the overall user experience and facilitate a more seamless journey.

What You Need to Know

To better understand the scope of this project, it is essential to review the relevant sources that have informed the development of stronger instructions throughout the message testing experience. These sources include:

The Message Testing Usability Sessions Report, which provides a comprehensive synthesis of the findings from the usability testing sessions. This report can be accessed at Message testing usability sessions report.
Notes from the training session with onboarding engineers, which can be referenced at #17550.

Acceptance Criteria

To ensure that the redesigned instructions meet the required standards, the following acceptance criteria must be met:

Figma Designs: The Figma designs should reflect stronger end-to-end instructions that provide clarity on what is happening and what the user needs to do next. This will enable users to navigate the message testing process with greater ease and confidence.
Product and Eng Review: The revised instructions should be reviewed and approved by both Product and Eng teams to ensure that they align with the overall product vision and technical requirements.
FE Implementation: The next steps for FE implementation should be identified, ensuring a smooth transition from design to development.

Designing Stronger Instructions

To create stronger instructions that provide clarity and guidance throughout the message testing process, the following design principles should be applied:

Clear and Concise Language: Use simple, straightforward language that is easy to understand, avoiding technical jargon and complex terminology.
Visual Hierarchy: Organize the instructions using a clear visual hierarchy, with headings, subheadings, and bullet points to create a logical flow of information.
Step-by-Step Guidance: Break down complex tasks into manageable steps, providing users with a clear understanding of what is expected of them at each stage.
Contextual Information: Provide users with relevant contextual information, such as screenshots, videos, or interactive examples, to help them understand the instructions more effectively.

Figma Design Requirements

To ensure that the Figma designs meet the required standards, the following requirements should be met:

End-to-End Instructions: The Figma designs should include end-to-end instructions that provide clarity on what is happening and what the user needs to do next.
Visual Consistency: The designs should maintain visual consistency throughout, using a consistent color scheme, typography, and layout.
Accessibility: The designs should be accessible, with clear and consistent navigation, and adherence to accessibility guidelines.

Product and Eng Review

To ensure that the revised instructions align with the overall product vision and technical requirements, the following review process should be followed:

Product Review: The revised instructions should be reviewed by the Product team to ensure that they align with the product vision and requirements.
Eng Review: The revised instructions should be reviewed by the Eng team to ensure that they are technically feasible and align with the development roadmap.

FE Implementation

To ensure a smooth transition from design to development, the following steps should be taken:

FE Implementation Plan: Develop a detailed plan for FE implementation, including timelines, milestones, and resource allocation.
Development Team: Assign a development team to implement the revised instructions, ensuring that they have the necessary skills and expertise.
Testing and Quality Assurance: Conduct thorough testing and quality assurance to ensure that the revised instructions meet the required standards.

Conclusion

Strengthening instructions throughout the message testing experience is a critical step in enhancing user clarity and efficiency. By applying the design principles outlined above, and following the acceptance criteria and review process, we can create a more seamless and user-friendly experience that meets the needs of our users.
Frequently Asked Questions: Strengthening Instructions Throughout the Message Testing Experience

Q: What is the purpose of strengthening instructions throughout the message testing experience?

A: The primary goal of strengthening instructions is to enhance user clarity and efficiency by providing clear and concise guidance on next steps throughout the message testing process. This will enable users to navigate the process with greater ease and confidence.

Q: What are the key design principles for creating stronger instructions?

A: The key design principles for creating stronger instructions include:

Clear and Concise Language: Use simple, straightforward language that is easy to understand, avoiding technical jargon and complex terminology.
Visual Hierarchy: Organize the instructions using a clear visual hierarchy, with headings, subheadings, and bullet points to create a logical flow of information.
Step-by-Step Guidance: Break down complex tasks into manageable steps, providing users with a clear understanding of what is expected of them at each stage.
Contextual Information: Provide users with relevant contextual information, such as screenshots, videos, or interactive examples, to help them understand the instructions more effectively.

Q: What are the Figma design requirements for strengthening instructions?

A: The Figma design requirements for strengthening instructions include:

End-to-End Instructions: The Figma designs should include end-to-end instructions that provide clarity on what is happening and what the user needs to do next.
Visual Consistency: The designs should maintain visual consistency throughout, using a consistent color scheme, typography, and layout.
Accessibility: The designs should be accessible, with clear and consistent navigation, and adherence to accessibility guidelines.

Q: What is the review process for ensuring that the revised instructions align with the overall product vision and technical requirements?

A: The review process for ensuring that the revised instructions align with the overall product vision and technical requirements includes:

Product Review: The revised instructions should be reviewed by the Product team to ensure that they align with the product vision and requirements.
Eng Review: The revised instructions should be reviewed by the Eng team to ensure that they are technically feasible and align with the development roadmap.

Q: What are the next steps for FE implementation?

A: The next steps for FE implementation include:

FE Implementation Plan: Develop a detailed plan for FE implementation, including timelines, milestones, and resource allocation.
Development Team: Assign a development team to implement the revised instructions, ensuring that they have the necessary skills and expertise.
Testing and Quality Assurance: Conduct thorough testing and quality assurance to ensure that the revised instructions meet the required standards.

Q: How will the revised instructions be tested and validated?

A: The revised instructions will be tested and validated through a combination of user testing, usability testing, and A/B testing. This will ensure that the instructions are effective in enhancing user clarity and efficiency.

Q: What is the timeline for implementing the revised instructions?

A: The timeline for implementing the revised instructions will depend on the complexity of the changes and the resources required. However, it is expected that the revised instructions will be implemented within the next 6-8 weeks.

Q: Who is responsible for implementing the revised instructions?

A: The development team will be responsible for implementing the revised instructions, working closely with the Product and Eng teams to ensure that the changes meet the required standards.

Q: How will the success of the revised instructions be measured?

A: The success of the revised instructions will be measured through a combination of metrics, including user engagement, completion rates, and feedback. This will enable us to evaluate the effectiveness of the revised instructions and make any necessary adjustments.