Lack of program socialization

Oct 13, 2025 by wbrum.org 77 views

Employee Response to the Implementation of the BPJS Employment Program at PT. Mutiara Mukti Farma

Introduction

In today's fast-paced work environment, employees are constantly exposed to various risks and uncertainties that can affect their well-being and livelihood. The implementation of the BPJS Employment program at PT. Mutiara Mukti Farma, a company located in Medan Johor District, aims to provide social security protection to its employees. This study aims to explore the employee response to the implementation of the BPJS Employment program, with a focus on understanding their perceptions, attitudes, and participation in the program.

Background

The BPJS Employment program is a form of social security that provides protection to employees in the event of illness, accidents, or death. The program offers various benefits, including medical treatment, disability benefits, and death benefits. The implementation of the BPJS Employment program at PT. Mutiara Mukti Farma is a significant step towards ensuring the welfare of its employees. However, the effectiveness of the program depends on the employee response, which can be influenced by various factors, including their perception, attitude, and participation.

Methodology

This study employed a descriptive research design, involving a total of 250 employees from PT. Mutiara Mukti Farma. The sampling method used was purposive sampling, where the sample determination criteria were employees who have participated in the social security program for five years. A questionnaire was used as the research instrument to collect data from the participants. The data obtained was then analyzed using a quantitative analysis method with descriptive data analysis techniques.

Results

The results of the data analysis showed that the employee response to the BPJS Employment program was mixed. In terms of perception, employees had a positive view of the program, which can be seen from their knowledge and understanding of the benefits offered by BPJS Employment. However, in aspects of attitude and participation, there was a negative response from employees. This was caused by their dissatisfaction with the services provided and the lack of participation in activities held by BPJS Employment officers.

Employee Response Analysis

The positive response from employees to the BPJS Employment program shows that they understand the importance of social protection in the work environment. This is important because social security is one aspect that supports employee welfare. Nevertheless, the negative attitude that arises indicates the gap between employee expectations and the reality they experience. This dissatisfaction can be caused by various factors, including:

Inadequate services: Employees may feel that the claim or services provided by BPJS Employment do not meet their expectations. This can happen if there is a delay in the claim process or unclear information.
Lack of program socialization: Employees may not get enough information about the available programs. Less education can cause a lack of understanding that can have an impact on their participation in activities.
The lack of employee involvement: If employees do not feel involved in the activities held by BPJS, they might feel apathetic. Employee involvement in activities related to social security can increase the sense of ownership and satisfaction.

Conclusion

Overall, employee understanding of the BPJS Employment program at PT. Mutiara Mukti Farma shows good potential for further development. However, companies need to pay attention to areas that are a source of dissatisfaction to increase program effectiveness and increase employee participation. With the right effort, it is expected that employees can feel more protected and have a positive attitude towards this social security program. Implementation of effective communication strategies and improving service quality will contribute greatly to employee perceptions and participation in the BPJS Employment program.

Recommendations

Based on the findings of this study, the following recommendations are made:

Improve service quality: Companies should strive to provide high-quality services that meet the expectations of employees.
Increase employee involvement: Companies should involve employees in activities related to social security to increase their sense of ownership and satisfaction.
Enhance program socialization: Companies should provide adequate information about the available programs to employees to increase their understanding and participation.
Implement effective communication strategies: Companies should implement effective communication strategies to ensure that employees are informed about the benefits and services offered by the BPJS Employment program.

Limitations

This study has several limitations, including:

Small sample size: The sample size of this study was limited to 250 employees, which may not be representative of the entire population.
Purposive sampling: The sampling method used in this study was purposive sampling, which may not be representative of the entire population.
Quantitative analysis: The data analysis used in this study was quantitative, which may not capture the nuances of employee responses.

Future Research Directions

Future research should focus on exploring the factors that influence employee responses to the BPJS Employment program. Additionally, research should be conducted to identify the best practices for implementing effective communication strategies and improving service quality.
Frequently Asked Questions (FAQs) about Employee Response to the Implementation of the BPJS Employment Program at PT. Mutiara Mukti Farma

Q: What is the BPJS Employment program?

A: The BPJS Employment program is a form of social security that provides protection to employees in the event of illness, accidents, or death. The program offers various benefits, including medical treatment, disability benefits, and death benefits.

Q: What is the purpose of this study?

A: The purpose of this study is to explore the employee response to the implementation of the BPJS Employment program at PT. Mutiara Mukti Farma, with a focus on understanding their perceptions, attitudes, and participation in the program.

Q: What was the methodology used in this study?

A: This study employed a descriptive research design, involving a total of 250 employees from PT. Mutiara Mukti Farma. The sampling method used was purposive sampling, where the sample determination criteria were employees who have participated in the social security program for five years. A questionnaire was used as the research instrument to collect data from the participants.

Q: What were the results of the study?

A: The results of the study showed that the employee response to the BPJS Employment program was mixed. In terms of perception, employees had a positive view of the program, which can be seen from their knowledge and understanding of the benefits offered by BPJS Employment. However, in aspects of attitude and participation, there was a negative response from employees.

Q: What are the factors that contribute to the negative response from employees?

A: The factors that contribute to the negative response from employees include:

Inadequate services: Employees may feel that the claim or services provided by BPJS Employment do not meet their expectations.
Lack of program socialization: Employees may not get enough information about the available programs.
The lack of employee involvement: If employees do not feel involved in the activities held by BPJS, they might feel apathetic.

Q: What are the recommendations for improving the BPJS Employment program?

A: Based on the findings of this study, the following recommendations are made:

Improve service quality: Companies should strive to provide high-quality services that meet the expectations of employees.
Increase employee involvement: Companies should involve employees in activities related to social security to increase their sense of ownership and satisfaction.
Enhance program socialization: Companies should provide adequate information about the available programs to employees to increase their understanding and participation.
Implement effective communication strategies: Companies should implement effective communication strategies to ensure that employees are informed about the benefits and services offered by the BPJS Employment program.

Q: What are the limitations of this study?

A: This study has several limitations, including:

Small sample size: The sample size of this study was limited to 250 employees, which may not be representative of the entire population.
Purposive sampling: The sampling method used in this study was purposive sampling, which may not be representative of the entire population.
Quantitative analysis: The data analysis used in this study was quantitative, which may not capture the nuances of employee responses.

Q: What are the future research directions?

A: Future research should focus on exploring the factors that influence employee responses to the BPJS Employment program. Additionally, research should be conducted to identify the best practices for implementing effective communication strategies and improving service quality.

Q: What are the implications of this study for companies?

A: The findings of this study have implications for companies that implement the BPJS Employment program. Companies should strive to provide high-quality services, increase employee involvement, enhance program socialization, and implement effective communication strategies to ensure that employees are informed about the benefits and services offered by the program.