Lack of Opportunities to Interact

Oct 13, 2025 by wbrum.org 6 views

Introduction

The role of pharmacists in health services has evolved significantly over the years. They are no longer just drug providers, but also information providers and health educators to patients. This shift in role is in line with the concept of pharmaceutical care, which emphasizes the aspects of patients in pharmaceutical services. In this context, understanding the expectations and confidence of pharmacy consumers in the role of pharmacists is crucial for improving the quality of health services.

Consumer Expectations and Trust in Pharmacists in the East Teladan Village: Differences in Experience Led to Perception

A study conducted in Kelurahan Timur Timur in October-December 2019 aimed to explore whether there were differences in expectations and consumer trust in pharmacists, based on their experience of receiving direct services from pharmacists. The study involved 381 respondents who were chosen randomly and used a closed questionnaire to gather information about the characteristics of respondents, their experiences with their pharmacists, as well as their hopes and trust in the role of the pharmacist.

The Results

The results of the study showed a significant difference between consumers who had and had never received direct services from pharmacists. Consumers who have received direct services from pharmacists have higher hopes and trust in the professionalism of pharmacists. They tend to expect pharmacists to provide more detailed health information and education, and play an active role in helping them understand their health and treatment conditions.

Deeper Analysis

This difference in perception can be explained through several factors:

Direct Interaction

Consumers who have interacted directly with pharmacists have the opportunity to feel the competence and professionalism of pharmacists directly. They can assess the ability of pharmacists to provide accurate information, explain the prescription drug clearly, and provide appropriate advice.

Positive Experience

Positive experience with pharmacists, such as getting useful information and feeling listened to, increasing consumer trust and expectations of the role of pharmacists.

Lack of Opportunities to Interact

Consumers who have never received direct services from pharmacists may only interact with the Assistant Pharmacists or other staff. This can cause them to lack understanding of the role of pharmacists and lack of trust in their abilities.

Conclusion

This study shows that direct interaction with pharmacists has a significant impact on consumer expectations and trust on the role of pharmacists. To increase consumer trust and expectations of Pharmacists in East Teladan Village, efforts need to be increased to provide easier access for consumers to interact directly with pharmacists.

Recommendation

Increasing the Involvement of Pharmacists

Pharmacists can be more active in providing consultation services, health education, and monitoring treatment to patients.

Public Education Program

Through public education programs, the community can better understand the important role of pharmacists in health services and increase their trust in the professionalism of pharmacists.

Increasing Access and Communication

Facilitating consumer access to communicate with pharmacists, both directly and through online platforms.

Implications

By increasing consumer trust and expectations of pharmacists, it is hoped that the quality of health services in the East Teladan Village can increase. This can be achieved by providing easier access for consumers to interact directly with pharmacists, increasing the involvement of pharmacists in providing consultation services and health education, and facilitating consumer access to communicate with pharmacists.

Limitations

This study has several limitations, including the small sample size and the use of a closed questionnaire. Future studies should aim to recruit a larger sample size and use a more comprehensive questionnaire to gather information about the expectations and trust of pharmacy consumers in the role of pharmacists.

Future Directions

Future studies should aim to explore the factors that influence consumer expectations and trust in pharmacists, and to develop strategies to improve the quality of health services in the East Teladan Village. This can be achieved by conducting further research on the role of pharmacists in health services, and by developing public education programs to increase consumer awareness of the important role of pharmacists.

Conclusion

Q: What is the role of pharmacists in health services?

A: Pharmacists play a crucial role in health services, providing not only medication but also information and education to patients. They are an essential part of the healthcare team, working closely with doctors and other healthcare professionals to ensure that patients receive the best possible care.

Q: What is the concept of pharmaceutical care?

A: Pharmaceutical care is a concept that emphasizes the aspects of patients in pharmaceutical services. It involves providing patients with accurate and relevant information about their medications, as well as educating them on how to use their medications safely and effectively.

Q: What is the significance of direct interaction between consumers and pharmacists?

A: Direct interaction between consumers and pharmacists is crucial in influencing consumer expectations and trust in the role of pharmacists. When consumers interact directly with pharmacists, they can assess the competence and professionalism of pharmacists, which can increase their trust and expectations of the role of pharmacists.

Q: What are the factors that influence consumer expectations and trust in pharmacists?

A: Several factors can influence consumer expectations and trust in pharmacists, including direct interaction, positive experience, and lack of opportunities to interact. Consumers who have interacted directly with pharmacists and had positive experiences are more likely to have high expectations and trust in the role of pharmacists.

Q: How can pharmacists increase consumer trust and expectations?

A: Pharmacists can increase consumer trust and expectations by being more active in providing consultation services, health education, and monitoring treatment to patients. They can also facilitate consumer access to communicate with them, both directly and through online platforms.

Q: What is the importance of public education programs in increasing consumer awareness of the role of pharmacists?

A: Public education programs are essential in increasing consumer awareness of the important role of pharmacists in health services. By educating the community about the role of pharmacists, public education programs can increase consumer trust and expectations of pharmacists.

Q: What are the implications of increasing consumer trust and expectations of pharmacists?

A: Increasing consumer trust and expectations of pharmacists can lead to improved quality of health services. When consumers trust and expect more from pharmacists, they are more likely to receive better care and have better health outcomes.

Q: What are the limitations of this study?

A: This study has several limitations, including the small sample size and the use of a closed questionnaire. Future studies should aim to recruit a larger sample size and use a more comprehensive questionnaire to gather information about the expectations and trust of pharmacy consumers in the role of pharmacists.

Q: What are the future directions for research on the role of pharmacists in health services?

A: Future studies should aim to explore the factors that influence consumer expectations and trust in pharmacists, and to develop strategies to improve the quality of health services. This can be achieved by conducting further research on the role of pharmacists in health services, and by developing public education programs to increase consumer awareness of the important role of pharmacists.

Conclusion

In conclusion, this FAQ article highlights the importance of direct interaction between consumers and pharmacists in influencing consumer expectations and trust in the role of pharmacists. By increasing consumer trust and expectations of pharmacists, it is hoped that the quality of health services in the East Teladan Village can increase.