Information Obtained by Consumers

Oct 13, 2025 by wbrum.org 128 views

Pharmaceutical services in pharmacies play a vital role in supporting public health, and consumers who visit these establishments not only purchase drugs but also seek advice and information about their health problems. Quality services, in accordance with the standard of ethics and professional code, are crucial in reducing the risk of drug misuse and building positive perceptions of pharmacies. This is particularly important in the city of Medan, where good service according to the needs of the community is a hope for many consumers.

Research Purposes

This study aims to explore consumer perceptions of pharmaceutical services in pharmacies in the city of Medan. The three main aspects that are focused on are: information obtained by consumers when visiting pharmacies, the reasons consumers choose certain pharmacies, and clinical pharmaceutical services that are considered important by consumers. This research was conducted in 2018 using a descriptive method with a cross-sectional study design.

Research Methods

The population in this study consisted of pharmacy consumers in the city of Medan, and samples were taken as many as 200 people. Data was collected through a questionnaire and analyzed using Chi-Square statistics with a value of α = 0.1.

Sampling Technique

The sampling technique used in this study was a simple random sampling technique. This technique is used to select a sample from a population where every individual has an equal chance of being selected. The sample size of 200 people was chosen to ensure that the results were representative of the population.

Data Collection

Data was collected through a questionnaire that was distributed to pharmacy consumers in the city of Medan. The questionnaire consisted of questions related to information obtained by consumers when visiting pharmacies, the reasons consumers choose certain pharmacies, and clinical pharmaceutical services that are considered important by consumers.

Research Result

The results showed some interesting findings regarding consumer perception. First, information about the actions that must be taken if there is an error in the drug dose is the most rarely obtained information, with 73% of respondents (146 people) not getting that information. Second, the reason consumers choose the pharmacy they visit is dominated by the completeness of the drug, which was expressed by 57% of respondents (114 people). Finally, 63.5% of respondents (127 people) considered clinical pharmaceutical services to be very important to be given at pharmacies.

Information Obtained by Consumers

The results showed that 73% of respondents (146 people) did not get information about the actions that must be taken if there is an error in the drug dose. This is a concerning finding, as it suggests that many consumers are not aware of the proper actions to take in case of a drug dose error.

Reasons for Choosing Pharmacies

The results showed that the completeness of the drug is the main consideration for consumers in choosing a pharmacy, with 57% of respondents (114 people) expressing this as the reason for choosing a pharmacy.

Clinical Pharmaceutical Services

The results showed that 63.5% of respondents (127 people) considered clinical pharmaceutical services to be very important to be given at pharmacies. This is a positive finding, as it suggests that many consumers value the importance of clinical pharmaceutical services.

Conclusion

From the results of the study, it can be concluded that many consumers have not received adequate information at the pharmacy. In addition, the completeness of the drug is the main consideration for consumers in choosing a pharmacy. Clinical pharmaceutical services are also considered very important by the majority of consumers. Interestingly, the characteristics of consumers such as age, gender, or educational background do not affect their perception of pharmaceutical services at pharmacies in the city of Medan.

Analysis and Implications

From the findings above, there are significant implications for pharmacies in improving services. Provision of clear information regarding the use of drugs, including action if there is a dose error, needs to be increased so that consumers feel safer and educated. In addition, pharmacies must also consider strengthening clinical pharmaceutical services as part of their services, given the high demands of consumers.

With the increasing needs and expectations of consumers for good pharmaceutical services, pharmacies in the city of Medan are expected to adapt and meet these needs. This will not only increase consumer satisfaction but also contribute to the overall public health.

Recommendations

Based on the findings of this study, the following recommendations are made:

Pharmacies in the city of Medan should provide clear information regarding the use of drugs, including action if there is a dose error.
Pharmacies should strengthen clinical pharmaceutical services as part of their services.
Pharmacies should consider the needs and expectations of consumers in improving their services.
The government should provide support and resources to pharmacies in improving their services.

By implementing these recommendations, pharmacies in the city of Medan can improve their services and meet the needs and expectations of consumers. This will not only increase consumer satisfaction but also contribute to the overall public health.

In this article, we will answer some of the most frequently asked questions about consumer perception of pharmaceutical services in pharmacies in Medan City.

Q: What is the purpose of this study?

A: The purpose of this study is to explore consumer perceptions of pharmaceutical services in pharmacies in Medan City. The three main aspects that are focused on are: information obtained by consumers when visiting pharmacies, the reasons consumers choose certain pharmacies, and clinical pharmaceutical services that are considered important by consumers.

Q: What is the methodology used in this study?

A: The methodology used in this study is a descriptive method with a cross-sectional study design. The population in this study consisted of pharmacy consumers in Medan City, and samples were taken as many as 200 people. Data was collected through a questionnaire and analyzed using Chi-Square statistics with a value of α = 0.1.

Q: What are the main findings of this study?

A: The main findings of this study are:

Information about the actions that must be taken if there is an error in the drug dose is the most rarely obtained information, with 73% of respondents (146 people) not getting that information.
The reason consumers choose the pharmacy they visit is dominated by the completeness of the drug, which was expressed by 57% of respondents (114 people).
63.5% of respondents (127 people) considered clinical pharmaceutical services to be very important to be given at pharmacies.

Q: What are the implications of this study?

A: The implications of this study are that pharmacies in Medan City should provide clear information regarding the use of drugs, including action if there is a dose error. Pharmacies should also strengthen clinical pharmaceutical services as part of their services, given the high demands of consumers.

Q: What are the recommendations of this study?

A: The recommendations of this study are:

Pharmacies in Medan City should provide clear information regarding the use of drugs, including action if there is a dose error.
Pharmacies should strengthen clinical pharmaceutical services as part of their services.
Pharmacies should consider the needs and expectations of consumers in improving their services.
The government should provide support and resources to pharmacies in improving their services.

Q: What are the limitations of this study?

A: The limitations of this study are:

The study was conducted in Medan City only, and the findings may not be generalizable to other cities or regions.
The study used a cross-sectional study design, which may not capture the dynamic nature of consumer perceptions.
The study relied on self-reported data from consumers, which may be subject to biases and errors.

Q: What are the future directions of this study?

A: The future directions of this study are:

Conducting a longitudinal study to capture the dynamic nature of consumer perceptions over time.
Conducting a study in other cities or regions to generalize the findings.
Conducting a study using objective measures, such as observational data, to validate the findings.

By answering these frequently asked questions, we hope to provide a better understanding of consumer perception of pharmaceutical services in pharmacies in Medan City.