Information Control Dimension

Oct 13, 2025 by wbrum.org 87 views

User Perception of Digital Services in North Sumatra State Islamic University Library Using Libqual+TM Method

Introduction

The North Sumatra State Islamic University Library (UINSU) has been a vital resource for students, faculty, and staff in the pursuit of knowledge and academic excellence. In today's digital age, the library's digital services play a crucial role in supporting the learning and research needs of its users. However, the effectiveness of these services depends on the user's perception and satisfaction. This study aims to investigate the user perceptions of digital services in UINSU library using the Libqual+TM method, which is a widely used tool for assessing library services.

Methodology

This study employed a descriptive research method, which involved collecting data through questionnaires and literature studies. The population of this study consisted of 600 digital service users in UINSU library during the period of April 2017 to April 2018. A sample of 86 users was selected using the Slovin formula and accidental sampling techniques. The data collected was analyzed to identify the user perceptions of digital services in UINSU library based on the three main dimensions of Libqual+TM: Affect of Service, Information Control, and Library as Place.

Results

The results of this study showed that overall, user perceptions of digital services in UINSU library are classified as positive. In the Affect of Service dimension, the majority of users are satisfied with the services provided by the librarian. However, there are some users who still feel unsatisfied, indicating the existence of space for improvement in aspects of service interaction. This shows the importance of increasing communication skills and librarian services to be more responsive to user needs.

The Importance of Librarian Services

Librarian services play a vital role in supporting the learning and research needs of users. The results of this study highlight the need for librarians to improve their communication skills and be more responsive to user needs. This can be achieved through training and development programs that focus on customer service skills, communication skills, and problem-solving skills. By improving librarian services, UINSU library can create a more positive and supportive learning environment for its users.

Information Control Dimension

In the Information Control Dimension, users are generally satisfied with the availability of information collection and access provided. This shows that UINSU library has succeeded in providing relevant and adequate sources of information for its users. However, to improve further user experience, the library is advised to continue to update the collection and ensure that information access remains efficient and easily accessible.

The Importance of Information Access

Information access is a critical aspect of library services. The results of this study highlight the need for UINSU library to continue updating its collection and ensuring that information access remains efficient and easily accessible. This can be achieved through the implementation of digital library systems, online databases, and other information technologies that support user access to information.

Library as Place Dimension

In the dimensions of the as Place library, the user declares satisfied with the cleanliness of the existing facilities in the digital service room. However, complaints arise related to the availability of facilities, especially computers and table chairs. This indicates that, although the physical condition of the library is quite good, more attention needs to be given to equipment and facilities that support user teaching and learning activities.

The Importance of Library Facilities

Library facilities play a crucial role in supporting user teaching and learning activities. The results of this study highlight the need for UINSU library to improve its facilities, especially computers and table chairs. This can be achieved through the implementation of new technologies, such as digital signage, interactive whiteboards, and other equipment that support user learning and teaching activities.

Conclusion

In conclusion, digital services in UINSU library succeeded in creating positive perceptions among users. However, there are several aspects that require improvement, such as librarian services that are more responsive and improvement of facilities. By improving the quality of services and increasing the existing facilities, it is hoped that the library can provide a better experience for all users, and overall increase user satisfaction with the digital services provided.

Recommendations

Based on the findings of this study, the following recommendations are made:

Improve librarian services by increasing communication skills and responsiveness to user needs.
Continue to update the collection and ensure that information access remains efficient and easily accessible.
Improve library facilities, especially computers and table chairs, to support user teaching and learning activities.
Implement new technologies, such as digital signage, interactive whiteboards, and other equipment that support user learning and teaching activities.

By implementing these recommendations, UINSU library can create a more positive and supportive learning environment for its users, and overall increase user satisfaction with the digital services provided.
Q&A: User Perception of Digital Services in North Sumatra State Islamic University Library Using Libqual+TM Method

Introduction

In our previous article, we discussed the user perceptions of digital services in North Sumatra State Islamic University Library (UINSU) using the Libqual+TM method. This study aimed to investigate the user perceptions of digital services in UINSU library based on the three main dimensions of Libqual+TM: Affect of Service, Information Control, and Library as Place. In this Q&A article, we will answer some of the frequently asked questions related to this study.

Q: What is Libqual+TM method?

A: Libqual+TM is a widely used tool for assessing library services. It is a comprehensive framework that evaluates library services based on three main dimensions: Affect of Service, Information Control, and Library as Place.

Q: What are the three main dimensions of Libqual+TM?

A: The three main dimensions of Libqual+TM are:

Affect of Service: This dimension evaluates the emotional impact of library services on users.
Information Control: This dimension evaluates the availability and accessibility of information resources in the library.
Library as Place: This dimension evaluates the physical environment and facilities of the library.

Q: What are the findings of this study?

A: The findings of this study showed that overall, user perceptions of digital services in UINSU library are classified as positive. However, there are several aspects that require improvement, such as librarian services that are more responsive and improvement of facilities.

Q: What are the recommendations of this study?

A: Based on the findings of this study, the following recommendations are made:

Improve librarian services by increasing communication skills and responsiveness to user needs.
Continue to update the collection and ensure that information access remains efficient and easily accessible.
Improve library facilities, especially computers and table chairs, to support user teaching and learning activities.
Implement new technologies, such as digital signage, interactive whiteboards, and other equipment that support user learning and teaching activities.

Q: What are the implications of this study?

A: The implications of this study are that UINSU library should prioritize improving librarian services, updating the collection, and improving library facilities to support user teaching and learning activities. By implementing these recommendations, UINSU library can create a more positive and supportive learning environment for its users.

Q: What are the limitations of this study?

A: The limitations of this study are that it was conducted on a small sample size of 86 users, and the data was collected through questionnaires and literature studies. Future studies should aim to collect data from a larger sample size and use more diverse methods to collect data.

Q: What are the future directions of this study?

A: The future directions of this study are to conduct a larger-scale study to collect data from a more diverse sample size, and to use more diverse methods to collect data. Additionally, future studies should aim to investigate the impact of digital services on user learning and teaching activities.

Conclusion

In conclusion, this Q&A article provides answers to some of the frequently asked questions related to the user perceptions of digital services in North Sumatra State Islamic University Library using the Libqual+TM method. We hope that this article provides valuable insights and information to readers.