Increasing availability of drugs and additional services

Oct 13, 2025 by wbrum.org 72 views

The Influence of Health Service Providers and Consumer Factors on the Re-Utilization of Depression Patients in the Mental Health Polyclinic of the Level II Hijau Hijau Kesdam I Bukit Barisan Medan

Introduction

Mental health conditions, particularly depression, are often influenced by various factors. Research at the Mental Health Polyclinic of Putri Hijau Hijau Hospital Kesdam I Bukit Barisan Medan has shown an increase in the number of patients who do not return to visit, from 59.3% in 2012 to 64.0% in 2013. This indicates that there are still challenges in the utilization of mental health services, especially for patients who experience depression. This study aims to analyze the effect of health service providers and consumer factors on the desire of depressed patients to return to visiting the mental health clinic.

Methodology

In this study, data was collected from 427 patients with mild to moderate depression who had visited the polyclinic. Of these, 81 patients were randomly chosen to become research samples. Data collection was carried out through interviews using a questionnaire and then analyzed using multiple logistics regression with a significance level of α = 0.05. The results of the analysis show that the factors of health service providers, such as the attitude of health workers, the availability of drugs, and additional services, as well as consumer factors, including perceptions of diseases, services, and clinical diagnoses, have a positive and significant influence on the desire of patients to return to visiting polyclinics Green Princess Mental Health.

Results

The results of the study show that the factors of health service providers and consumer factors have a significant influence on the re-utilization of depressed patients. Among all factors, perception of disease is proven to be the most influential variable. The attitude of health workers is very important in creating comfort for patients. Good communication between doctors and patients can increase the patient's trust to receive treatment again. Therefore, it is important for hospital management to provide effective communication training to medical personnel.

In addition, the availability of adequate drugs and additional services such as counseling is also an important factor. Patients with depression tend to look for social and emotional support, so that the existence of counselors and comfortable counseling spaces will make them feel more valued and cared for. Proper education regarding depression, treatment, and mental care process needs to be done so that patients understand their conditions and feel more motivated to return to treatment.

Discussion

The results of this study are consistent with previous studies that have shown the importance of health service providers and consumer factors in the re-utilization of patients with depression. The attitude of health workers, the availability of drugs, and additional services such as counseling are all important factors that can influence the desire of patients to return to visiting the mental health clinic. The perception of disease is also a crucial factor, as patients with depression tend to look for social and emotional support.

The community must be more aware of mental health, so that negative stigma of depressed patients can be minimized. Management at Putri Hijau Hospital should also increase health promotion to provide information and support individually and in groups to patients who experience depression. This not only helps in the recovery of patients, but can also increase community understanding of the importance of mental health.

Conclusion

In conclusion, health service providers and consumer factors have a significant influence on the re-utilization of depressed patients. By improving service quality and paying attention to patient perceptions, it is hoped that patients will be more motivated to continue to visit and get the necessary treatment. This is an important step to improve the overall mental health of the community.

Recommendations

Based on the results of this study, the following recommendations are made:

Improving service quality: Hospital management should provide effective communication training to medical personnel to improve the attitude of health workers.
Increasing availability of drugs and additional services: Hospital management should increase the availability of adequate drugs and additional services such as counseling.
Providing proper education: Proper education regarding depression, treatment, and mental care process needs to be done so that patients understand their conditions and feel more motivated to return to treatment.
Increasing health promotion: Management at Putri Hijau Hospital should increase health promotion to provide information and support individually and in groups to patients who experience depression.

Limitations

This study has several limitations. Firstly, the sample size was relatively small, which may limit the generalizability of the results. Secondly, the study only focused on patients with mild to moderate depression, which may not be representative of all patients with depression. Finally, the study only analyzed the effect of health service providers and consumer factors on the re-utilization of depressed patients, and did not explore other factors that may influence patient re-utilization.

Future Research Directions

Future research should aim to explore other factors that may influence patient re-utilization, such as patient demographics, socioeconomic status, and access to healthcare. Additionally, future research should aim to develop and implement interventions to improve service quality and patient perceptions, and to evaluate the effectiveness of these interventions in improving patient re-utilization.

References

[List of references cited in the study]

Appendix

[Appendix materials, such as additional tables and figures, that support the results of the study]
Frequently Asked Questions (FAQs) about the Influence of Health Service Providers and Consumer Factors on the Re-Utilization of Depression Patients

Q: What is the main objective of this study?

A: The main objective of this study is to analyze the effect of health service providers and consumer factors on the desire of depressed patients to return to visiting the mental health clinic.

Q: What are the key findings of this study?

A: The key findings of this study are that the factors of health service providers, such as the attitude of health workers, the availability of drugs, and additional services, as well as consumer factors, including perceptions of diseases, services, and clinical diagnoses, have a positive and significant influence on the desire of patients to return to visiting polyclinics Green Princess Mental Health.

Q: What are the most influential factors that affect patient re-utilization?

A: The perception of disease is proven to be the most influential variable. The attitude of health workers is very important in creating comfort for patients. Good communication between doctors and patients can increase the patient's trust to receive treatment again.

Q: What are the implications of this study for healthcare providers?

A: The results of this study have several implications for healthcare providers. Firstly, healthcare providers should prioritize improving service quality, including the attitude of health workers, the availability of drugs, and additional services such as counseling. Secondly, healthcare providers should provide proper education regarding depression, treatment, and mental care process to patients.

Q: What are the limitations of this study?

A: This study has several limitations. Firstly, the sample size was relatively small, which may limit the generalizability of the results. Secondly, the study only focused on patients with mild to moderate depression, which may not be representative of all patients with depression. Finally, the study only analyzed the effect of health service providers and consumer factors on the re-utilization of depressed patients, and did not explore other factors that may influence patient re-utilization.

Q: What are the future research directions based on this study?

A: Future research should aim to explore other factors that may influence patient re-utilization, such as patient demographics, socioeconomic status, and access to healthcare. Additionally, future research should aim to develop and implement interventions to improve service quality and patient perceptions, and to evaluate the effectiveness of these interventions in improving patient re-utilization.

Q: What are the recommendations for healthcare providers based on this study?

A: Based on the results of this study, the following recommendations are made:

Improving service quality: Hospital management should provide effective communication training to medical personnel to improve the attitude of health workers.
Increasing availability of drugs and additional services: Hospital management should increase the availability of adequate drugs and additional services such as counseling.
Providing proper education: Proper education regarding depression, treatment, and mental care process needs to be done so that patients understand their conditions and feel more motivated to return to treatment.
Increasing health promotion: Management at Putri Hijau Hospital should increase health promotion to provide information and support individually and in groups to patients who experience depression.

Q: What are the implications of this study for policy makers?

A: The results of this study have several implications for policy makers. Firstly, policy makers should prioritize improving access to mental health services, including the availability of adequate drugs and additional services such as counseling. Secondly, policy makers should provide funding for healthcare providers to improve service quality and patient perceptions.

Q: What are the implications of this study for patients and their families?

A: The results of this study have several implications for patients and their families. Firstly, patients and their families should be aware of the importance of proper education regarding depression, treatment, and mental care process. Secondly, patients and their families should be aware of the importance of seeking help from healthcare providers who have a positive attitude and provide adequate care.