Increase training and education for workers

Oct 13, 2025 by wbrum.org 91 views

The Effectiveness of the Cooperative Services Labor Cooperatives (TKBM) at the Teluk Port of Nibung, Tanjung Balai City

Introduction

The Port of Teluk Nibung, located in Tanjung Balai City, is one of the busiest ports in Indonesia, handling a significant volume of cargo and passengers. The loading and unloading services at the port are critical to the smooth operation of the port, and the quality of these services has a direct impact on the efficiency and effectiveness of the port's operations. The Cooperative Services Labor Cooperatives (TKBM) plays a vital role in providing these services, and its effectiveness is crucial to the success of the port. This study aims to evaluate the effectiveness of the TKBM services at the Port of Teluk Nibung and identify areas for improvement.

Background

The Port of Teluk Nibung has undergone significant transformations in recent years, evolving from a domestic port to an international port with a main gateway to Malaysia. Despite this growth, the port still faces challenges in terms of efficiency and effectiveness. The loading and unloading services at the port are critical to the smooth operation of the port, and the quality of these services has a direct impact on the efficiency and effectiveness of the port's operations. The TKBM, which is responsible for providing these services, is divided into two groups: group A, which is responsible for loading and unloading goods, and group B, which focuses on moving goods from passengers (cargo).

The Challenges Facing TKBM

The workers in TKBM face several challenges that affect their income and economic welfare. The wage system applied by TKBM, where workers are only paid per working day, increases financial uncertainty for them. This is exacerbated by the existence of a savings and loan cooperative, which allows members to borrow a sum of money, but the amount is limited, and must be paid off after receiving a daily salary. This shows that workers in TKBM are trapped in a low revenue cycle that interferes with their economic welfare.

Methodology

This study uses a descriptive qualitative approach, referring to the theory of effectiveness put forward by Quinn and Rohrbaugh. The study included all TKBM members operating in KSOP in 2019. The results showed that although TKBM services at the Teluk Nibung Port were quite good, there were still some shortcomings. One of the main problems is the lack of knowledge of workers regarding standard operational procedures (SOP) in loading and unloading activities. This is often caused by a more dominant managerial attitude in giving orders without providing sufficient training to subordinates.

Results

The results of this study show that the TKBM services at the Port of Teluk Nibung are effective in some aspects, but there are still areas for improvement. The lack of knowledge of workers regarding SOPs in loading and unloading activities is a major problem that needs to be addressed. The study also found that the wage system applied by TKBM increases financial uncertainty for workers, and the existence of a savings and loan cooperative limits the amount of money that workers can borrow.

Conclusion

In conclusion, this study highlights the importance of improving the effectiveness of the TKBM services at the Port of Teluk Nibung. Efforts are needed to increase training and education for workers regarding SOPs and more transparent business management. With these steps, it is expected that loading and unloading services at the Port of Nibung Bay can run more efficiently and beneficial to all parties involved.

Recommendations

Based on the findings of this study, the following recommendations are made:

Increase training and education for workers: The lack of knowledge of workers regarding SOPs in loading and unloading activities is a major problem that needs to be addressed. Efforts should be made to increase training and education for workers to improve their knowledge and skills.
Implement a more transparent business management system: The wage system applied by TKBM increases financial uncertainty for workers, and the existence of a savings and loan cooperative limits the amount of money that workers can borrow. A more transparent business management system should be implemented to improve the financial stability of workers.
Improve communication between managers and workers: The study found that the dominant managerial attitude in giving orders without providing sufficient training to subordinates is a major problem. Efforts should be made to improve communication between managers and workers to ensure that workers are aware of their roles and responsibilities.

Limitations of the Study

This study has several limitations that should be noted. The study only included TKBM members operating in KSOP in 2019, and the results may not be generalizable to other ports or industries. Additionally, the study only focused on the effectiveness of the TKBM services at the Port of Teluk Nibung and did not explore other aspects of the port's operations.

Future Research Directions

This study highlights the importance of improving the effectiveness of the TKBM services at the Port of Teluk Nibung. Future research should focus on exploring other aspects of the port's operations, such as the impact of the wage system on workers' income and economic welfare. Additionally, research should be conducted to identify best practices in implementing a more transparent business management system and improving communication between managers and workers.
Frequently Asked Questions (FAQs) about the Effectiveness of the Cooperative Services Labor Cooperatives (TKBM) at the Teluk Port of Nibung, Tanjung Balai City

Q: What is the Cooperative Services Labor Cooperatives (TKBM)?

A: The Cooperative Services Labor Cooperatives (TKBM) is a labor cooperative that provides loading and unloading services at the Port of Teluk Nibung, Tanjung Balai City. The TKBM is responsible for ensuring the smooth operation of the port's loading and unloading activities.

Q: What are the main challenges facing the TKBM?

A: The main challenges facing the TKBM include the lack of knowledge of workers regarding standard operational procedures (SOPs) in loading and unloading activities, the wage system applied by TKBM, which increases financial uncertainty for workers, and the existence of a savings and loan cooperative, which limits the amount of money that workers can borrow.

Q: What is the impact of the wage system on workers' income and economic welfare?

A: The wage system applied by TKBM increases financial uncertainty for workers, as they are only paid per working day. This can lead to a low revenue cycle that interferes with their economic welfare.

Q: What is the role of the savings and loan cooperative in the TKBM?

A: The savings and loan cooperative allows members to borrow a sum of money, but the amount is limited, and must be paid off after receiving a daily salary. This can limit the amount of money that workers can borrow and can exacerbate the financial uncertainty faced by workers.

Q: What are the recommendations for improving the effectiveness of the TKBM services?

A: The recommendations for improving the effectiveness of the TKBM services include increasing training and education for workers regarding SOPs, implementing a more transparent business management system, and improving communication between managers and workers.

Q: What are the limitations of the study?

A: The study has several limitations, including the fact that it only included TKBM members operating in KSOP in 2019, and the results may not be generalizable to other ports or industries. Additionally, the study only focused on the effectiveness of the TKBM services at the Port of Teluk Nibung and did not explore other aspects of the port's operations.

Q: What are the future research directions?

A: Future research should focus on exploring other aspects of the port's operations, such as the impact of the wage system on workers' income and economic welfare. Additionally, research should be conducted to identify best practices in implementing a more transparent business management system and improving communication between managers and workers.

Q: What are the implications of the study for the TKBM and the Port of Teluk Nibung?

A: The study highlights the importance of improving the effectiveness of the TKBM services at the Port of Teluk Nibung. Efforts should be made to increase training and education for workers, implement a more transparent business management system, and improve communication between managers and workers. This can lead to improved efficiency and effectiveness of the port's operations, and can benefit all parties involved.

Q: What are the implications of the study for the broader context of labor cooperatives in Indonesia?

A: The study highlights the importance of improving the effectiveness of labor cooperatives in Indonesia. Efforts should be made to increase training and education for workers, implement more transparent business management systems, and improve communication between managers and workers. This can lead to improved efficiency and effectiveness of labor cooperatives, and can benefit all parties involved.

Q: What are the implications of the study for policymakers and stakeholders?

A: The study highlights the importance of policymakers and stakeholders supporting the development of labor cooperatives in Indonesia. Efforts should be made to provide training and education for workers, implement more transparent business management systems, and improve communication between managers and workers. This can lead to improved efficiency and effectiveness of labor cooperatives, and can benefit all parties involved.