Increase human resource competencies

Oct 13, 2025 by wbrum.org 121 views

Adaptation of the Deli Serdang Regency Communication and Information Office to the Development of Information and Communication Technology (ICT) in Realizing e-Government

Introduction

In today's digital age, the implementation of e-Government has become a crucial aspect of modern governance. The Deli Serdang Regency Communication and Information Office (Diskominfo) has been actively working towards the realization of e-Government in accordance with Regent Regulation No. 3 of 2016. However, the success of this policy implementation heavily relies on the ability of organizational adaptation in dealing with the development of Information and Communication Technology (ICT). This study aims to examine the adaptation process of Diskominfo Deli Serdang in the application of e-Government using descriptive research methods and qualitative approaches.

Background

The Deli Serdang Regency Diskominfo has been striving to implement e-Government, which is a critical component of modern governance. The success of this policy implementation is heavily dependent on the ability of organizational adaptation in dealing with the development of ICT. The adaptation includes various aspects, including the organizational structure, the use of ICTs, Human Resources (HR), and the arrangement of the physical environment. Organizations that are able to adapt well will be better able to maintain their existence in the midst of a society that continues to develop.

Methodology

This study employed descriptive research methods and qualitative approaches to examine the adaptation process of Diskominfo Deli Serdang in the application of e-Government. Data collection was carried out through interviews, observation, and recording documents relating to the use of ICTs in e-Government. The data obtained were subsequently analyzed qualitatively by referring to Stephen P. Robbins theory, which includes aspects of structural changes, ICT, HR, and the arrangement of the physical environment.

Results

The results of this study showed that the adaptation conducted by Diskominfo Deli Serdang was still far from optimal. This organization prioritizes changes in the ICT aspect, which is indicated by the procurement of technological infrastructure such as telecommunications networks (towers), computers, and non-physical facilities such as websites, LAN networks, and servers. In addition, they have also built a data center building in an effort to support the implementation of e-government technical implementation. However, the concern is the absence of a clear roadmap or guide regarding e-government. As a result, the organizational structure that handles the e-government program does not have an adequate understanding of the concept of e-government itself. In addition, ICT expertise owned by HR as users is also felt to be insufficient to support effective implementation.

Discussion

The gap between developing ICT infrastructure and the ability of existing human resources is one of the main challenges in realizing e-government in Deli Serdang Regency. Good infrastructure without balanced with adequate human resource capabilities will only result in ineffectiveness in the use of the technology. Therefore, it is important for Diskominfo to not only focus on the procurement of tools and facilities, but also increases human resource competencies through appropriate training and skills development.

In addition, the need for the preparation of clear e-Government roadmaps is crucial to provide direction and guidelines for the development of policies and implementation of the e-government program in the future. This roadmap will help in setting measurable goals and the steps needed to achieve them. With a comprehensive guide, it is expected that the organizational structure and HR expertise can be adjusted to support the successful implementation of e-government.

Conclusion

Overall, the adaptation of the Deli Serdang Regency Communication and Information Office to the development of ICT in realizing e-government shows that despite progress in the infrastructure aspect, there is a need for more attention to the development of human resources and making clear guidelines. Only with a holistic and integrated approach, Diskominfo can achieve e-government goals that are more effective and beneficial to the community.

Recommendations

Based on the findings of this study, the following recommendations are made:

Increase human resource competencies: Diskominfo should focus on increasing human resource competencies through appropriate training and skills development to support the effective implementation of e-government.
Prepare clear e-Government roadmaps: The need for the preparation of clear e-Government roadmaps is crucial to provide direction and guidelines for the development of policies and implementation of the e-government program in the future.
Integrate ICT infrastructure and human resources: Diskominfo should integrate ICT infrastructure and human resources to ensure that the technology is used effectively and efficiently.
Develop a comprehensive guide: A comprehensive guide should be developed to provide direction and guidelines for the development of policies and implementation of the e-government program in the future.

By implementing these recommendations, Diskominfo can achieve e-government goals that are more effective and beneficial to the community.
Frequently Asked Questions (FAQs) about the Adaptation of the Deli Serdang Regency Communication and Information Office to the Development of Information and Communication Technology (ICT) in Realizing e-Government

Q: What is the main challenge in realizing e-government in Deli Serdang Regency?

A: The main challenge in realizing e-government in Deli Serdang Regency is the gap between developing ICT infrastructure and the ability of existing human resources. Good infrastructure without balanced with adequate human resource capabilities will only result in ineffectiveness in the use of the technology.

Q: What is the role of human resources in the implementation of e-government?

A: Human resources play a crucial role in the implementation of e-government. They are responsible for using and maintaining the ICT infrastructure, and their expertise is essential for the effective implementation of e-government.

Q: What is the importance of clear e-Government roadmaps?

A: Clear e-Government roadmaps are crucial in providing direction and guidelines for the development of policies and implementation of the e-government program in the future. They help in setting measurable goals and the steps needed to achieve them.

Q: What are the benefits of integrating ICT infrastructure and human resources?

A: Integrating ICT infrastructure and human resources ensures that the technology is used effectively and efficiently. It also helps in reducing the gap between developing ICT infrastructure and the ability of existing human resources.

Q: What are the recommendations for Diskominfo to achieve e-government goals?

A: The recommendations for Diskominfo to achieve e-government goals include:

Increase human resource competencies: Focus on increasing human resource competencies through appropriate training and skills development to support the effective implementation of e-government.
Prepare clear e-Government roadmaps: Prepare clear e-Government roadmaps to provide direction and guidelines for the development of policies and implementation of the e-government program in the future.
Integrate ICT infrastructure and human resources: Integrate ICT infrastructure and human resources to ensure that the technology is used effectively and efficiently.
Develop a comprehensive guide: Develop a comprehensive guide to provide direction and guidelines for the development of policies and implementation of the e-government program in the future.

Q: What are the implications of not adapting to the development of ICT in realizing e-government?

A: Not adapting to the development of ICT in realizing e-government can result in ineffectiveness in the use of the technology, and ultimately, the failure to achieve e-government goals.

Q: What are the future directions for research on the adaptation of Diskominfo to the development of ICT in realizing e-government?

A: Future research directions on the adaptation of Diskominfo to the development of ICT in realizing e-government include:

Investigating the impact of ICT on the organizational structure and human resources: Investigate the impact of ICT on the organizational structure and human resources of Diskominfo.
Developing a comprehensive framework for e-government implementation: Develop a comprehensive framework for e-government implementation that takes into account the integration of ICT infrastructure and human resources.
Evaluating the effectiveness of e-government implementation: Evaluate the effectiveness of e-government implementation in Deli Serdang Regency and identify areas for improvement.

By addressing these FAQs, we hope to provide a better understanding of the adaptation of the Deli Serdang Regency Communication and Information Office to the development of Information and Communication Technology (ICT) in realizing e-government.