Incomplete or incorrect data

Oct 13, 2025 by wbrum.org 57 views

Integrated Accounts: Filterable but Not Accessible - A Critical Issue in PostHog

As a developer, there's nothing more frustrating than encountering a bug that seems to defy all logic and reason. In this article, we'll delve into a critical issue affecting PostHog users, where integrated accounts are filterable but not accessible. We'll explore the symptoms, possible causes, and potential solutions to this problem.

The issue at hand involves users created via the SDK using the capture method. Despite the integration appearing to complete successfully, returning all success status codes, users are unable to retrieve information about the integrated user. Instead, they receive a "Person not found" message. This is a critical issue, as it affects the core functionality of PostHog and can have significant consequences for users.

Symptoms

The symptoms of this issue are as follows:

Integrated accounts are filterable using all assigned properties from the integration.
Users are unable to access the full user profile.
The integration appears to complete successfully, returning all success status codes.
Users receive a "Person not found" message when attempting to retrieve information about the integrated user.

Possible Causes

There are several possible causes for this issue, including:

Incomplete or incorrect data: It's possible that the data being captured is incomplete or incorrect, leading to the "Person not found" message.
Integration issues: There may be issues with the integration process itself, such as incorrect configuration or missing dependencies.
PostHog configuration: The PostHog configuration may be incorrect or incomplete, leading to the issue.

Debug Info

To help diagnose the issue, please provide the following debug information:

PostHog Cloud debug information: Please copy and paste from the project settings page.
PostHog Hobby self-hosted with docker compose, version/commit: Please provide the version and commit hash.
PostHog self-hosted with Kubernetes (deprecated), version/commit: Please provide the version and commit hash.

Session and Admin Links

For further investigation, please refer to the following links:

Session: https://us.posthog.com/project/sTMFPsFhdP1Ssg/replay/01958003-00d3-7e0e-9a96-ba594ac7035b?t=43
Admin: http://go/adminOrgEU/019197e1-0cdf-0000-704f-9245dd99e579 (project ID 31056)
Sentry: http://go/sentryEU/31056

Rewrite for Humans

To make this issue more accessible to a wider audience, we'll rephrase the technical jargon and provide a more human-friendly explanation.

What's Going On?

You've integrated your PostHog account with another service, but when you try to access the user profile, you get a "Person not found" message. This is frustrating, especially if you've followed all the instructions and checked that the integration is working correctly.

Why Is This Happening?

There are several possible reasons for this issue, including:

Incorrect data: The data being captured might be incomplete or incorrect, leading to the "Person not found" message.
Integration problems: There might be issues with the integration process itself, such as incorrect configuration or missing dependencies.
PostHog settings: The PostHog settings might be incorrect or incomplete, leading to the issue.

How Can We Fix This?

To resolve this issue, we'll need to investigate further and gather more information. Please provide the debug information requested above, and we'll work together to identify the root cause of the problem.

The issue of integrated accounts being filterable but not accessible is a critical problem that affects the core functionality of PostHog. By understanding the symptoms, possible causes, and potential solutions, we can work together to resolve this issue and ensure that PostHog continues to provide a seamless experience for its users.

To prevent similar issues in the future, we recommend the following:

Improve data validation: PostHog should improve its data validation to ensure that the data being captured is complete and accurate.
Enhance integration process: The integration process should be reviewed and improved to prevent issues like this from arising.
Provide better error messages: PostHog should provide more informative error messages to help users diagnose and resolve issues like this.

By following these recommendations, we can create a more robust and reliable PostHog experience for all users.
Integrated Accounts: Filterable but Not Accessible - A Q&A Article

In our previous article, we explored the critical issue of integrated accounts being filterable but not accessible in PostHog. We delved into the symptoms, possible causes, and potential solutions to this problem. In this article, we'll provide a Q&A section to help answer some of the most frequently asked questions about this issue.

Q: What is the cause of this issue?

A: The cause of this issue is not yet fully understood, but it's believed to be related to incomplete or incorrect data, integration problems, or PostHog settings.

Q: How can I diagnose this issue?

A: To diagnose this issue, please provide the following debug information:

PostHog Cloud debug information: Please copy and paste from the project settings page.
PostHog Hobby self-hosted with docker compose, version/commit: Please provide the version and commit hash.
PostHog self-hosted with Kubernetes (deprecated), version/commit: Please provide the version and commit hash.

Q: What are the symptoms of this issue?

A: The symptoms of this issue are:

Integrated accounts are filterable using all assigned properties from the integration.
Users are unable to access the full user profile.
The integration appears to complete successfully, returning all success status codes.
Users receive a "Person not found" message when attempting to retrieve information about the integrated user.

Q: How can I prevent this issue from happening in the future?

A: To prevent this issue from happening in the future, we recommend the following:

Improve data validation: PostHog should improve its data validation to ensure that the data being captured is complete and accurate.
Enhance integration process: The integration process should be reviewed and improved to prevent issues like this from arising.
Provide better error messages: PostHog should provide more informative error messages to help users diagnose and resolve issues like this.

Q: What is the current status of this issue?

A: The current status of this issue is that it's being actively investigated and worked on by the PostHog team. We're committed to resolving this issue as soon as possible and providing a seamless experience for all users.

Q: How can I get help with this issue?

A: If you're experiencing this issue, please reach out to the PostHog support team for assistance. We'll do our best to help you diagnose and resolve the issue as quickly as possible.

Q: What is the expected resolution time for this issue?

A: The expected resolution time for this issue is not yet known, but we're working hard to resolve it as soon as possible. We'll provide regular updates on the status of this issue and let you know as soon as it's resolved.

To prevent similar issues in the future, we recommend the following:

Improve data validation: PostHog should improve its data validation to ensure that the data being captured is complete and accurate.
Enhance integration process: The integration process should be reviewed and improved to prevent issues like this from arising.
Provide better error messages: PostHog should provide more informative error messages to help users diagnose and resolve issues like this.

By following these recommendations, we can create a more robust and reliable PostHog experience for all users.