Improving the Development of Work Capabilities

Oct 13, 2025 by wbrum.org 72 views

Analysis of the Effect of Work Discipline, Work Motivation, and Work Ability to Employee Performance at PT Garuda Plaza Hotel Medan

Introduction

In today's highly competitive business landscape, companies are constantly seeking ways to improve their performance and stay ahead of the competition. One key factor that can significantly impact a company's success is the performance of its employees. PT Garuda Plaza Hotel Medan, a renowned hotel in Medan, is no exception. With a strong focus on providing exceptional service to its guests, the hotel recognizes the importance of its employees in achieving its goals and visions. This study aims to analyze the effect of work discipline, work motivation, and work ability on employee performance at PT Garuda Plaza Hotel Medan, with the ultimate goal of identifying key factors that can improve employee performance.

Employee Performance: A Critical Component of Business Success

Employee performance is a critical component of business success, as it directly impacts the quality of service provided to customers. In the context of the hospitality industry, employee performance is vital in creating a positive guest experience, which can lead to increased customer satisfaction, loyalty, and ultimately, profitability. Optimal performance is not only measured in terms of quantity, but also the quality of work produced. In the words of Peter Drucker, "The purpose of a business is to create a customer, to pay a return to the investor, to earn a just return on investment, and to grow."

The Three Main Factors Affecting Employee Performance

This study identifies three key factors that can affect employee performance, namely work discipline, work motivation, and work ability.

*** Work Discipline: ** Employee obedience to the rules and norms of the company is a critical factor in determining employee performance. Disciplined employees will be present on time, do the tasks in accordance with established standards, and are responsible for their work. A disciplined work culture is essential in maintaining a high level of productivity and efficiency.

*** Work Motivation: ** An internal encouragement that encourages employees to be excited at work is a vital factor in determining employee performance. Motivation can come from intrinsic factors, such as a sense of achievement and satisfaction, as well as extrinsic factors, such as appreciation and bonuses. A motivated workforce is essential in driving employee engagement and productivity.

*** Work Ability: ** The expertise and knowledge of employees to carry out their duties well is a critical factor in determining employee performance. Employees with high work skills will be easier to understand instructions, solve problems, and produce quality output. Investing in employee development and training is essential in enhancing work ability.

Research Results: Work Ability as a Dominant Factor

The results of this study showed that the three factors, work discipline, work motivation, and work ability, jointly had a significant effect on employee performance at PT Garuda Plaza Hotel Medan. However, this research also reveals interesting facts, namely the ability to work has the most dominant influence compared to work discipline and work motivation. This shows that investment in the development of employee competencies and knowledge is a strategic step that must be taken by PT Garuda Plaza Hotel Medan to improve employee performance.

Implications and Recommendations

This study provides several implications and recommendations for PT Garuda Plaza Hotel Medan to improve employee performance:

** Improving the Development of Work Capabilities: ** Companies need to provide opportunities for employees to improve their competencies and knowledge through training, workshops, and self-development programs. Investing in employee development is essential in enhancing work ability and improving employee performance.

*** Building a Strong Disciplinary Culture: ** Implementation of the rules and norms of the company consistently and upholding just and transparent discipline will create a disciplined work culture. A disciplined work culture is essential in maintaining a high level of productivity and efficiency.

** Increasing Employee Motivation: ** Building a fair and transparent recognition and recognition system, as well as providing opportunities for employees to develop, can increase work motivation. A motivated workforce is essential in driving employee engagement and productivity.

** Paying Attention to Other Factors: ** Research shows that around 57.3% of employee performance is influenced by other factors that are not examined in this study. PT Garuda Plaza Hotel Medan needs to conduct further analysis to identify these factors and find the right solution.

By paying attention to key factors that affect employee performance and implementing the right strategy, PT Garuda Plaza Hotel Medan can continue to improve service quality and achieve business success in the future.

Conclusion

In conclusion, this study highlights the importance of work discipline, work motivation, and work ability in determining employee performance at PT Garuda Plaza Hotel Medan. The results of this study show that work ability has the most dominant influence compared to work discipline and work motivation. This study provides several implications and recommendations for PT Garuda Plaza Hotel Medan to improve employee performance, including improving the development of work capabilities, building a strong disciplinary culture, increasing employee motivation, and paying attention to other factors. By implementing these strategies, PT Garuda Plaza Hotel Medan can continue to improve service quality and achieve business success in the future.

References

Drucker, P. F. (1973). Management: Tasks, Responsibilities, Practices. Harper & Row.
Herzberg, F. (1968). One More Time: How Do You Motivate Employees? Harvard Business Review, 46(1), 53-62.
Locke, E. A., & Latham, G. P. (2002). Building a practically useful theory of goal setting. American Psychologist, 57(9), 701-710.
Porter, L. W., & Lawler, E. E. (1968). Managerial attitudes and performance. Harvard Business Review, 46(4), 109-118.

Limitations of the Study

This study has several limitations that need to be acknowledged. Firstly, the study only examines the effect of work discipline, work motivation, and work ability on employee performance at PT Garuda Plaza Hotel Medan. Other factors that may influence employee performance, such as job satisfaction, organizational commitment, and leadership style, are not examined in this study. Secondly, the study only uses a quantitative approach to examine the effect of these factors on employee performance. A qualitative approach may provide more in-depth insights into the factors that influence employee performance. Finally, the study only examines the effect of these factors on employee performance at PT Garuda Plaza Hotel Medan. The findings of this study may not be generalizable to other organizations or industries.

Future Research Directions

This study provides several future research directions. Firstly, future studies can examine the effect of other factors, such as job satisfaction, organizational commitment, and leadership style, on employee performance. Secondly, future studies can use a qualitative approach to examine the factors that influence employee performance. Finally, future studies can examine the effect of these factors on employee performance in other organizations or industries.

Conclusion

In our previous article, we discussed the importance of employee performance at PT Garuda Plaza Hotel Medan and the factors that influence it. In this article, we will answer some frequently asked questions about employee performance at PT Garuda Plaza Hotel Medan.

Q: What is employee performance, and why is it important?

A: Employee performance refers to the level of productivity, efficiency, and quality of work produced by an employee. It is a critical component of business success, as it directly impacts the quality of service provided to customers. In the context of the hospitality industry, employee performance is vital in creating a positive guest experience, which can lead to increased customer satisfaction, loyalty, and ultimately, profitability.

Q: What are the three main factors that affect employee performance at PT Garuda Plaza Hotel Medan?

A: The three main factors that affect employee performance at PT Garuda Plaza Hotel Medan are work discipline, work motivation, and work ability. Work discipline refers to employee obedience to the rules and norms of the company. Work motivation refers to an internal encouragement that encourages employees to be excited at work. Work ability refers to the expertise and knowledge of employees to carry out their duties well.

Q: Which factor has the most dominant influence on employee performance at PT Garuda Plaza Hotel Medan?

A: According to the results of this study, work ability has the most dominant influence on employee performance at PT Garuda Plaza Hotel Medan. This suggests that investing in employee development and training is a strategic step that must be taken by PT Garuda Plaza Hotel Medan to improve employee performance.

Q: What are some implications and recommendations for PT Garuda Plaza Hotel Medan to improve employee performance?

A: Some implications and recommendations for PT Garuda Plaza Hotel Medan to improve employee performance include:

Improving the development of work capabilities through training, workshops, and self-development programs.
Building a strong disciplinary culture by implementing the rules and norms of the company consistently and upholding just and transparent discipline.
Increasing employee motivation by building a fair and transparent recognition and recognition system, as well as providing opportunities for employees to develop.
Paying attention to other factors that may influence employee performance, such as job satisfaction, organizational commitment, and leadership style.

Q: How can PT Garuda Plaza Hotel Medan measure employee performance?

A: PT Garuda Plaza Hotel Medan can measure employee performance using various metrics, such as:

Guest satisfaction surveys
Employee engagement surveys
Productivity metrics, such as number of rooms cleaned or number of guests served
Quality metrics, such as number of complaints or number of compliments received
Financial metrics, such as revenue growth or profit margins

Q: What are some challenges that PT Garuda Plaza Hotel Medan may face in improving employee performance?

A: Some challenges that PT Garuda Plaza Hotel Medan may face in improving employee performance include:

Limited resources, such as budget or personnel
Resistance to change from employees or management
Difficulty in measuring and evaluating employee performance
Competition from other hotels or organizations for top talent

Q: How can PT Garuda Plaza Hotel Medan overcome these challenges?

A: PT Garuda Plaza Hotel Medan can overcome these challenges by:

Developing a clear and comprehensive strategy for improving employee performance
Providing training and development opportunities for employees
Building a positive and supportive work culture
Fostering open communication and feedback between employees and management
Continuously evaluating and improving employee performance metrics and evaluation processes.

By understanding the factors that influence employee performance at PT Garuda Plaza Hotel Medan and implementing the right strategies, the hotel can continue to improve service quality and achieve business success in the future.