Improvement of Attitude of Help

Oct 13, 2025 by wbrum.org 146 views

The Perception of Librarians on the Attitude of the Services of the Medan State Polytechnic Library (Polmed)

Introduction

The Medan State Polytechnic Library (Polmed) is a vital institution for students, providing access to a vast array of information and resources. However, the quality of service offered by the library is not solely dependent on the availability of resources, but also on the attitude and behavior of its employees. This study aims to explore the perception of librarians on the attitude of the services of Polmed, with a focus on various indicators that include honesty, fortitude, discipline, friendliness, softness, politeness, joy, intelligence, sympathetic attitudes, flexibility, wisdom, seriousness, sense of responsibility, desire to help, a sense of belonging to the library, and employee attitudes.

Methodology

This study employed a quantitative research method, with a population consisting of all Polmed students who are registered as active members of the library, totaling 6,821 people. A sample of 98 people was selected using proportionate stratified random sampling techniques, which divided samples based on certain strata. The results of the study provide valuable insights into the perception of librarians on the attitude of the services of Polmed.

Results

The results of the study show that users have a positive perception of the attitude of library employee services in Polmed. Indicators such as honesty in acting, fortitude, discipline, friendliness, softness, politeness, joy, intelligence, sympathetic attitude, flexibility, wisdom, seriousness, and sense of responsibility receive a good assessment from librarians. However, there are three indicators that receive negative perceptions, namely the attitude of helping, the sense of belonging to the library, and sincere attitude. About 74% of librarians consider the attitude of helping employees to be inappropriate, 56% of librarians feel that they lack a sense of belonging to the library, and 52% of librarians assess that the sincere attitude of employees is not in accordance with their expectations.

Discussion

The results of the study suggest that the attitude of library employees in the Medan State Polytechnic (Polmed) still needs improvement, especially in terms of attitude of help, a sense of belonging to the library, and sincere attitude. This is important because the attitudes and behavior of library employees not only affect the quality of service, but also have an impact on the experience of library users in using library services. The importance of good service in the library cannot be seen as trivial, considering that the library is the main source of information for students. Therefore, the development of the interpersonal skills of library employees, such as empathy, the desire to help, and a sense of ownership, is very necessary.

Conclusion

In conclusion, this study provides valuable insights into the perception of librarians on the attitude of the services of Polmed. The results suggest that the attitude of library employees in the Medan State Polytechnic (Polmed) still needs improvement, especially in terms of attitude of help, a sense of belonging to the library, and sincere attitude. It is hoped that this research can be a reference for Polmed library managers to make improvements and improve the quality of services, so that the perception of users can be more positive and satisfying.

Recommendations

Based on the results of the study, the following recommendations are made:

Improvement of Attitude of Help: Library employees should be trained to improve their attitude of help, which is considered to be inappropriate by 74% of librarians.
Development of Sense of Belonging: Library employees should be encouraged to develop a sense of belonging to the library, which is felt to be lacking by 56% of librarians.
Improvement of Sincere Attitude: Library employees should be trained to improve their sincere attitude, which is not in accordance with the expectations of 52% of librarians.
Development of Interpersonal Skills: Library employees should be trained to develop their interpersonal skills, such as empathy, the desire to help, and a sense of ownership.

Limitations

This study has several limitations, including:

Sample Size: The sample size of 98 people may not be representative of the entire population of Polmed students.
Sampling Method: The sampling method used in this study may not be representative of the entire population of Polmed students.
Data Collection: The data collection method used in this study may not be comprehensive, and may not capture all the relevant information.

Future Research

Future research should aim to:

Explore the Perception of Library Users: Future research should aim to explore the perception of library users on the attitude of library employees in Polmed.
Develop a Model of Library Service Quality: Future research should aim to develop a model of library service quality that takes into account the attitude of library employees.
Evaluate the Effectiveness of Library Services: Future research should aim to evaluate the effectiveness of library services in Polmed, and identify areas for improvement.

References

[List of references cited in the study]

Appendix

[Appendix containing additional information, such as the questionnaire used in the study, and the data analysis procedures]
Q&A: The Perception of Librarians on the Attitude of the Services of the Medan State Polytechnic Library (Polmed)

Q: What is the purpose of this study? A: The purpose of this study is to explore the perception of librarians on the attitude of the services of the Medan State Polytechnic Library (Polmed).

Q: What are the indicators used to measure the attitude of library employees? A: The indicators used to measure the attitude of library employees include honesty in acting, fortitude, discipline, friendliness, softness, politeness, joy, intelligence, sympathetic attitude, flexibility, wisdom, seriousness, sense of responsibility, desire to help, a sense of belonging to the library, and employee attitudes.

Q: What are the results of the study? A: The results of the study show that users have a positive perception of the attitude of library employee services in Polmed. However, there are three indicators that receive negative perceptions, namely the attitude of helping, the sense of belonging to the library, and sincere attitude.

Q: What are the implications of the study? A: The implications of the study are that the attitude of library employees in the Medan State Polytechnic (Polmed) still needs improvement, especially in terms of attitude of help, a sense of belonging to the library, and sincere attitude.

Q: What are the recommendations of the study? A: The recommendations of the study are to improve the attitude of help, develop a sense of belonging, improve the sincere attitude, and develop interpersonal skills of library employees.

Q: What are the limitations of the study? A: The limitations of the study are the sample size, sampling method, and data collection method.

Q: What are the future research directions? A: The future research directions are to explore the perception of library users, develop a model of library service quality, and evaluate the effectiveness of library services.

Q: What are the implications for library managers? A: The implications for library managers are to make improvements and improve the quality of services, so that the perception of users can be more positive and satisfying.

Q: What are the implications for library employees? A: The implications for library employees are to develop their interpersonal skills, such as empathy, the desire to help, and a sense of ownership, and to improve their attitude of help, sense of belonging, and sincere attitude.

Q: What are the implications for library users? A: The implications for library users are to have a more positive and satisfying experience in using library services, and to have access to high-quality library services.

Q: What are the implications for the Medan State Polytechnic? A: The implications for the Medan State Polytechnic are to improve the quality of library services, and to provide a better learning environment for students.

Q: What are the implications for the library profession? A: The implications for the library profession are to develop a model of library service quality, and to evaluate the effectiveness of library services.

Q: What are the implications for future research? A: The implications for future research are to explore the perception of library users, develop a model of library service quality, and evaluate the effectiveness of library services.

Q: What are the implications for the library community? A: The implications for the library community are to improve the quality of library services, and to provide a better learning environment for students.

Q: What are the implications for the Medan State Polytechnic Library? A: The implications for the Medan State Polytechnic Library are to improve the quality of library services, and to provide a better learning environment for students.

Q: What are the implications for the library profession in Indonesia? A: The implications for the library profession in Indonesia are to develop a model of library service quality, and to evaluate the effectiveness of library services.

Q: What are the implications for the library profession globally? A: The implications for the library profession globally are to develop a model of library service quality, and to evaluate the effectiveness of library services.