Improve technological training for employees

Oct 13, 2025 by wbrum.org 71 views

Introduction

Effective leadership and digital transformation are crucial for organizational success. In today's fast-paced digital era, organizations must adapt to changing circumstances and leverage technology to stay competitive. PT. Pos Indonesia, a government organization providing communication services, is no exception. With the advancement of digital technology, PT. Pos Indonesia has expanded its services to include money transfer, bill payments, and more. However, to maximize its potential, the organization must apply transformational leadership principles and digital transformation strategies effectively.

Background

PT. Pos Indonesia is a government organization that has been providing communication services to the community for many years. With the advent of digital technology, the organization has undergone significant changes, expanding its services to include digital payment systems, money transfer, and bill payments. However, to achieve its goals, PT. Pos Indonesia must apply transformational leadership principles and digital transformation strategies effectively.

Transformational leadership is an approach that inspires and motivates team members to achieve maximum potential. In the context of PT. Pos Indonesia, transformational leadership is essential for encouraging innovation and adaptation to change. However, the application of transformational leadership in the Kisaran Post Office is not straightforward. The study aims to understand how executive managers apply transformational leadership and determine the role of digital transformation in improving organizational effectiveness.

Methodology

This study uses a qualitative descriptive method to explore the application of transformational leadership and digital transformation in PT. Pos Indonesia. Purposive sampling techniques were used to select three informants as sources of information. Primary data was obtained through structured interviews with informants, while secondary data was obtained from literature reviews, researchers' observations, and documents obtained during the study. Data analysis was conducted on an ongoing basis until the data analyzed reached saturation.

Results

The results of the study showed that:

Executive managers in the Kisaran Post Office do not apply pure transformational leadership styles, but use mixed leadership styles. This may lead to a lack of focus on individual development and increasing employee morale.
The application of digital transformation in the Kisaran Post Office is quite good, but it is still not optimal, with some errors that occur during the implementation process.

Additional Analysis and Explanation

Transformational leadership is essential for organizational success. In the context of PT. Pos Indonesia, transformational leadership is crucial for encouraging innovation and adaptation to change. However, the findings of this study indicate that the use of mixed leadership styles in the Kisaran Post Office may cause a lack of focus on individual development and increasing employee morale.

On the other hand, digital transformation has brought many positive changes in PT. Pos Indonesia. Digital transformation allows organizations to be more responsive to customer needs. However, there are still gaps that need to be improved, such as understanding of technology that is not evenly distributed among employees and lack of adequate training. This results in the potential that should be utilized through digitalization has not yet been fully realized.

Conclusion

The successful implementation of transformational leadership and digital transformation depends on how these two aspects support each other. Effective leaders need to understand the changes that occur in the work environment and wisely guide their team through this process. To increase organizational effectiveness, PT. Pos Indonesia needs to take strategic steps, such as improving technological training for employees, building a culture of innovation, and implementing leadership policies that are more focused on individual development.

Recommendations

Based on the findings of this study, the following recommendations are made:

Improve technological training for employees to ensure that they have the necessary skills to utilize digital technology effectively.
Build a culture of innovation by encouraging employees to think creatively and develop new ideas.
Implement leadership policies that are more focused on individual development to ensure that employees have the necessary skills and knowledge to achieve their full potential.

Limitations of the Study

This study has several limitations. Firstly, the study was conducted in a single organization, PT. Pos Indonesia, and may not be generalizable to other organizations. Secondly, the study used a qualitative descriptive method, which may not provide a comprehensive understanding of the application of transformational leadership and digital transformation.

Future Research Directions

Future research should focus on exploring the application of transformational leadership and digital transformation in other organizations. Additionally, research should be conducted to identify the factors that influence the successful implementation of transformational leadership and digital transformation.

References

[1] Bass, B. M. (1985). Leadership and performance beyond expectations. New York: Free Press.
[2] Burns, J. M. (1978). Leadership. New York: Harper & Row.
[3] Kotter, J. P. (1996). Leading change. Boston: Harvard Business School Press.
[4] Senge, P. M. (1990). The fifth discipline: The art and practice of the learning organization. New York: Doubleday.

Appendices

Appendix A: Research Proposal

Appendix B: Data Collection Instruments

Appendix C: Data Analysis Procedures

Appendix D: Results of the Study

Appendix E: Conclusion and Recommendations

Introduction

In our previous article, we discussed the analysis of the application of transformational leadership and digital transformation in organizational effectiveness, specifically in the context of PT. Pos Indonesia Kota Kisaran. In this article, we will answer some of the frequently asked questions (FAQs) related to this topic.

Q&A

Q1: What is transformational leadership, and how does it relate to organizational effectiveness?

A1: Transformational leadership is an approach that inspires and motivates team members to achieve maximum potential. It is a leadership style that focuses on developing and empowering employees to achieve organizational goals. Transformational leadership is essential for organizational effectiveness, as it encourages innovation, adaptation to change, and employee engagement.

Q2: What is digital transformation, and how does it relate to organizational effectiveness?

A2: Digital transformation refers to the integration of digital technology into all areas of an organization. It involves the use of digital tools and platforms to improve business processes, enhance customer experience, and increase efficiency. Digital transformation is crucial for organizational effectiveness, as it enables organizations to stay competitive in a rapidly changing digital landscape.

Q3: How does transformational leadership support digital transformation?

A3: Transformational leadership is essential for the successful implementation of digital transformation. Effective leaders must understand the changes that occur in the work environment and wisely guide their team through this process. Transformational leadership encourages innovation, adaptation to change, and employee engagement, which are critical for the successful implementation of digital transformation.

Q4: What are the benefits of transformational leadership and digital transformation?

A4: The benefits of transformational leadership and digital transformation include increased employee engagement, improved innovation, enhanced customer experience, and increased efficiency. These benefits lead to improved organizational effectiveness, which is critical for staying competitive in a rapidly changing digital landscape.

Q5: What are the challenges of implementing transformational leadership and digital transformation?

A5: The challenges of implementing transformational leadership and digital transformation include resistance to change, lack of technological skills, and inadequate leadership support. These challenges must be addressed through effective leadership, employee training, and strategic planning.

Q6: How can organizations measure the effectiveness of transformational leadership and digital transformation?

A6: Organizations can measure the effectiveness of transformational leadership and digital transformation through metrics such as employee engagement, innovation, customer satisfaction, and efficiency. These metrics provide a clear understanding of the impact of transformational leadership and digital transformation on organizational effectiveness.

Q7: What are the future directions for transformational leadership and digital transformation?

A7: The future directions for transformational leadership and digital transformation include the use of artificial intelligence, blockchain, and the Internet of Things (IoT). These technologies will continue to shape the digital landscape and require organizations to adapt and innovate to stay competitive.

Conclusion

In conclusion, transformational leadership and digital transformation are critical for organizational effectiveness in today's rapidly changing digital landscape. By understanding the benefits and challenges of these approaches, organizations can develop effective strategies for implementing transformational leadership and digital transformation.