Improve Communication and Interaction between Healthcare Workers and Patients

Oct 13, 2025 by wbrum.org 133 views

Patient's Perception of the Implementation of Patient Centered Care (PCC) at the University of North Sumatra (USU) Hospital

Introduction

The healthcare industry has undergone significant transformations in recent years, with a growing emphasis on providing patient-centered care (PCC). PCC is a model of care that focuses on the needs and preferences of individual patients, rather than the traditional hospital-centered approach. This approach has been shown to improve patient outcomes, increase patient satisfaction, and reduce healthcare costs. However, the implementation of PCC in hospitals can be challenging, requiring significant cultural and organizational changes.

Background

The University of North Sumatra (USU) Hospital is a leading healthcare provider in Indonesia, with a commitment to providing high-quality patient care. However, like many hospitals, USU Hospital faces challenges in implementing PCC, including limited resources, inadequate training, and a lack of cultural change. This study aims to investigate the patient's perception of the implementation of PCC at USU Hospital, with the goal of identifying areas for improvement and providing recommendations for enhancing patient care.

Methodology

This study used a quantitative approach with a descriptive survey method. A total of 30 patients were selected using the consecutive sampling technique, and data was collected through a questionnaire containing patient characteristics and the Patient Professional Interaction Questionnaire (PPIQ). The PPIQ is a widely used instrument for measuring patient perception of healthcare provider-patient interaction. Data analysis was carried out using univariate methods.

Results

The results of this study showed that the average value of the patient's perception of the implementation of PCC at USU Hospital was 56.33, with a minimum value of 44 and a maximum value of 68. This indicates that the patient's perception of the implementation of PCC at USU Hospital is close to good, although there is still space for improvement.

Discussion

The results of this study suggest that USU Hospital has implemented PCC service patterns, but the implementation is not optimal. This can be understood because the implementation of PCC requires a comprehensive commitment and cultural change in hospital organizations. The study's findings are consistent with previous research, which has shown that the implementation of PCC is a complex process that requires significant changes in hospital culture and practice.

Implications

The results of this study have several implications for healthcare providers, including USU Hospital. Firstly, the study highlights the need for healthcare providers to prioritize patient-centered care and to invest in training and education for healthcare workers. Secondly, the study suggests that healthcare providers should focus on improving communication and interaction between healthcare workers and patients, empowering patients in decision-making, and responding rapidly to patient needs.

Recommendations

Based on the study's findings, several recommendations are made for enhancing patient care at USU Hospital:

Improve Communication and Interaction between Healthcare Workers and Patients

Healthcare workers need to provide sufficient time to listen to complaints and patient needs, and provide an easy explanation. This can be achieved by:

Providing training on effective communication skills for healthcare workers
Encouraging healthcare workers to ask open-ended questions to elicit patient concerns and preferences
Implementing a system for patients to provide feedback on their care

Empowering Patients in Decision Making

Patients need to be involved in the decision-making process related to their care. This can be achieved by:

Providing patients with information about their treatment options and the potential risks and benefits
Encouraging patients to ask questions and express their concerns
Involving patients in the development of their care plans

Improve Alacrity in Responding to Patient Needs

Healthcare workers need to give a rapid and appropriate response to the patient's needs, such as drug administration or examination. This can be achieved by:

Implementing a system for prioritizing patient needs and responding promptly to urgent requests
Providing healthcare workers with the necessary resources and support to respond to patient needs
Encouraging healthcare workers to communicate clearly and effectively with patients about their care

Conducting Training and Education to Healthcare Workers

Healthcare workers need to be given training and education about the PCC concept, so that they can apply it optimally in providing services. This can be achieved by:

Providing training on the principles and practices of PCC
Encouraging healthcare workers to participate in ongoing education and professional development
Implementing a system for evaluating the effectiveness of PCC training and education programs

Conclusion

The results of this study suggest that USU Hospital has implemented PCC service patterns, but the implementation is not optimal. The study's findings highlight the need for healthcare providers to prioritize patient-centered care and to invest in training and education for healthcare workers. The study's recommendations provide a framework for enhancing patient care at USU Hospital and can be applied to other healthcare settings. By prioritizing patient-centered care and investing in training and education, healthcare providers can improve patient outcomes, increase patient satisfaction, and reduce healthcare costs.
Patient's Perception of the Implementation of Patient Centered Care (PCC) at the University of North Sumatra (USU) Hospital: Q&A

Q: What is Patient Centered Care (PCC)?

A: Patient Centered Care (PCC) is a model of care that focuses on the needs and preferences of individual patients, rather than the traditional hospital-centered approach. It is a patient-centered approach that prioritizes the patient's needs, values, and preferences in all aspects of care.

Q: What are the benefits of PCC?

A: The benefits of PCC include improved patient outcomes, increased patient satisfaction, and reduced healthcare costs. PCC also promotes a more collaborative and respectful relationship between healthcare providers and patients.

Q: What are the challenges of implementing PCC?

A: The challenges of implementing PCC include limited resources, inadequate training, and a lack of cultural change. Additionally, PCC requires a comprehensive commitment and cultural change in hospital organizations.

Q: What is the Patient Professional Interaction Questionnaire (PPIQ)?

A: The Patient Professional Interaction Questionnaire (PPIQ) is a widely used instrument for measuring patient perception of healthcare provider-patient interaction. It is a tool used to assess the quality of interaction between healthcare providers and patients.

Q: What were the results of the study?

A: The results of the study showed that the average value of the patient's perception of the implementation of PCC at USU Hospital was 56.33, with a minimum value of 44 and a maximum value of 68. This indicates that the patient's perception of the implementation of PCC at USU Hospital is close to good, although there is still space for improvement.

Q: What are the recommendations for enhancing patient care at USU Hospital?

A: The recommendations for enhancing patient care at USU Hospital include:

Improving communication and interaction between healthcare workers and patients
Empowering patients in decision-making
Improving alacrity in responding to patient needs
Conducting training and education to healthcare workers

Q: How can healthcare providers prioritize patient-centered care?

A: Healthcare providers can prioritize patient-centered care by:

Providing training on effective communication skills for healthcare workers
Encouraging healthcare workers to ask open-ended questions to elicit patient concerns and preferences
Implementing a system for patients to provide feedback on their care
Involving patients in the development of their care plans
Providing patients with information about their treatment options and the potential risks and benefits

Q: What is the role of healthcare workers in implementing PCC?

A: Healthcare workers play a crucial role in implementing PCC. They need to provide sufficient time to listen to complaints and patient needs, and provide an easy explanation. They also need to give a rapid and appropriate response to the patient's needs, such as drug administration or examination.

Q: How can healthcare providers evaluate the effectiveness of PCC training and education programs?

A: Healthcare providers can evaluate the effectiveness of PCC training and education programs by:

Assessing the knowledge and skills of healthcare workers before and after training
Evaluating the impact of training on patient outcomes and satisfaction
Conducting regular feedback and evaluation sessions with healthcare workers and patients

Q: What are the implications of the study for healthcare providers?

A: The study highlights the need for healthcare providers to prioritize patient-centered care and to invest in training and education for healthcare workers. It also suggests that healthcare providers should focus on improving communication and interaction between healthcare workers and patients, empowering patients in decision-making, and responding rapidly to patient needs.