Implement viral marketing strategies

Oct 13, 2025 by wbrum.org 34 views

Effects of Viral Marketing, Online Customer Review, and Prices on Purchasing Decisions in Shopee Indonesia: Case Study of Generation Z in Medan Baru District

Introduction

In the current digital era, consumer behavior has undergone significant changes, particularly among the Z generation. This generation is characterized by their active use of e-commerce platforms such as Shopee, who are always looking for new ways to shop more efficiently. This study aims to examine the effect of viral marketing, online customer reviews, and prices on purchasing decisions at Shopee Indonesia, specifically in Medan Baru District. The study involved 97 respondents from generation Z, aged at least 17 years old, who were selected through a nonprobability sampling method and used a questionnaire as a data collection tool. The data analysis was carried out using multiple linear regression to understand the relationship between variables.

The Power of Viral Marketing: Increasing Awareness and Interest

Viral marketing is a marketing strategy that leverages the strength of social media and word-of-mouth to attract consumer attention. In the context of generation Z, they tend to be more responsive to interesting and entertaining content. The findings of this study show that viral marketing has a positive and significant influence on purchasing decisions. When a product or supply becomes viral, it not only increases brand awareness but also creates a sense of urgency and higher interest for consumers to make purchases. This demonstrates that creative and innovative marketing strategies can be the key to attracting the attention of competitive Gen Z markets.

The effectiveness of viral marketing can be attributed to its ability to create a sense of FOMO (fear of missing out) among consumers. When a product or service becomes viral, it creates a sense of exclusivity and scarcity, which can drive consumers to make a purchase. Additionally, viral marketing can help to increase brand awareness and reach a wider audience, which can lead to increased sales and revenue.

The Impact of Online Customer Reviews: Trust and Decision

Online customer reviews are an essential factor that is often considered by generation Z before making a purchase. In this study, positive reviews from customers were proven to have a strong impact on purchasing decisions. When prospective buyers see good reviews and positive experiences from other users, they tend to feel more confident to make transactions. This shows that customer involvement in providing feedback and their experience is very important for the seller. By promoting positive reviews and responding quickly to negative feedback, sellers in Shopee can increase their reputation and eventually affect consumer purchasing decisions.

The importance of online customer reviews can be attributed to the fact that they provide social proof, which is a powerful influencer of consumer behavior. When consumers see that other people have had positive experiences with a product or service, they are more likely to trust the brand and make a purchase. Additionally, online customer reviews can help to increase transparency and accountability, which can lead to increased customer satisfaction and loyalty.

The Role of Price: A Negative Factor

On the other hand, price is a factor that cannot be ignored in the purchasing decision. The findings of this study indicate that prices have a negative and significant influence on the purchasing decision of the Z generation in Shopee. Although competitive prices can attract attention, prices that are considered too high can hamper purchasing decisions. Generation Z is known to be very sensitive to prices and tends to look for the best value for their money. Therefore, it is essential for sellers to set a reasonable and competitive price in order to attract this young consumer.

The negative impact of price on purchasing decisions can be attributed to the fact that generation Z is a price-sensitive generation. They are always looking for the best value for their money and are willing to shop around to find the best deal. Additionally, high prices can create a sense of perceived value, which can lead to decreased sales and revenue.

Conclusion

Overall, the results show that viral marketing, online customer reviews, and prices collectively have a significant influence on purchasing decisions on generation Z in Shopee, with viral marketing and customer reviews showing positive effects, while prices have a negative impact. In-depth understanding of these three elements is very important for marketers and sellers in the digital age. By implementing the right marketing strategy and paying attention to the needs of consumers, business people can increase their potential sales on e-commerce platforms such as Shopee.

Recommendations

Based on the findings of this study, the following recommendations can be made:

Implement viral marketing strategies: Sellers in Shopee should implement viral marketing strategies to increase brand awareness and create a sense of urgency among consumers.
Encourage online customer reviews: Sellers should encourage online customer reviews to increase transparency and accountability, and to provide social proof to potential customers.
Set competitive prices: Sellers should set competitive prices to attract the attention of generation Z and to increase sales and revenue.
Monitor and respond to customer feedback: Sellers should monitor and respond to customer feedback to increase customer satisfaction and loyalty.

By implementing these recommendations, sellers in Shopee can increase their potential sales and revenue, and stay ahead of the competition in the digital age.
Frequently Asked Questions: Effects of Viral Marketing, Online Customer Review, and Prices on Purchasing Decisions in Shopee Indonesia

Q: What is the significance of viral marketing in the context of generation Z?

A: Viral marketing is a marketing strategy that leverages the strength of social media and word-of-mouth to attract consumer attention. In the context of generation Z, they tend to be more responsive to interesting and entertaining content. The findings of this study show that viral marketing has a positive and significant influence on purchasing decisions.

Q: How do online customer reviews impact purchasing decisions among generation Z?

A: Online customer reviews are an essential factor that is often considered by generation Z before making a purchase. In this study, positive reviews from customers were proven to have a strong impact on purchasing decisions. When prospective buyers see good reviews and positive experiences from other users, they tend to feel more confident to make transactions.

Q: What is the role of price in the purchasing decision of generation Z?

A: Price is a factor that cannot be ignored in the purchasing decision. The findings of this study indicate that prices have a negative and significant influence on the purchasing decision of the Z generation in Shopee. Although competitive prices can attract attention, prices that are considered too high can hamper purchasing decisions.

Q: How can sellers in Shopee increase their potential sales and revenue?

A: Sellers in Shopee can increase their potential sales and revenue by implementing the right marketing strategy and paying attention to the needs of consumers. This includes implementing viral marketing strategies, encouraging online customer reviews, setting competitive prices, and monitoring and responding to customer feedback.

Q: What are the key takeaways from this study?

A: The key takeaways from this study are:

Viral marketing has a positive and significant influence on purchasing decisions among generation Z.
Online customer reviews have a strong impact on purchasing decisions among generation Z.
Prices have a negative and significant influence on the purchasing decision of the Z generation in Shopee.
Sellers in Shopee can increase their potential sales and revenue by implementing the right marketing strategy and paying attention to the needs of consumers.

Q: What are the implications of this study for marketers and sellers in the digital age?

A: The implications of this study for marketers and sellers in the digital age are:

Marketers and sellers should implement viral marketing strategies to increase brand awareness and create a sense of urgency among consumers.
Marketers and sellers should encourage online customer reviews to increase transparency and accountability, and to provide social proof to potential customers.
Marketers and sellers should set competitive prices to attract the attention of generation Z and to increase sales and revenue.
Marketers and sellers should monitor and respond to customer feedback to increase customer satisfaction and loyalty.

Q: What are the limitations of this study?

A: The limitations of this study are:

The study was conducted in a specific context (Shopee Indonesia) and may not be generalizable to other contexts.
The study relied on self-reported data from respondents and may be subject to biases and errors.
The study did not control for other factors that may influence purchasing decisions, such as demographics and socioeconomic status.

Q: What are the future research directions based on this study?

A: The future research directions based on this study are:

Investigating the impact of viral marketing on purchasing decisions in other contexts.
Examining the role of online customer reviews in other industries and markets.
Investigating the impact of price on purchasing decisions in other contexts.
Developing and testing new marketing strategies that take into account the needs and preferences of generation Z.