Examining the impact of marketing mix strategies on customer loyalty

Oct 13, 2025 by wbrum.org 11 views

The Influence of Marketing Mix Strategy on Customer Decisions Saving at Bank Rakyat Indonesia Binjai Branch

Introduction

The banking industry is a highly competitive market, with numerous players vying for customers' attention and loyalty. In this context, Bank Rakyat Indonesia (BRI) must continually innovate and adapt to changing market conditions to remain competitive. One of the key strategies employed by BRI is the application of effective marketing mix strategies, as well as membership in the Deposit Insurance Corporation (LPS). This study aims to examine the impact of marketing mix strategies and LPS on customer decisions to save at BRI Binjai Branch.

Background

The banking industry is characterized by intense competition, with customers having a wide range of options to choose from. In this environment, banks must differentiate themselves through innovative products, services, and marketing strategies. BRI, as one of the largest banks in Indonesia, must continually adapt to changing market conditions to remain competitive. The application of effective marketing mix strategies is crucial in this context, as it enables banks to better understand customer needs and preferences, and to develop targeted marketing campaigns that resonate with customers.

Marketing Mix Strategy and LPS

The marketing mix strategy is a fundamental concept in marketing, which involves the combination of four key elements: product, price, promotion, and place. In the context of BRI, the marketing mix strategy is critical in influencing customer decisions to save. The study aims to examine the impact of each element of the marketing mix strategy on customer decisions to save, as well as the role of LPS in this context.

Methodology

This study employs a quantitative descriptive approach, using survey data from 100 BRI customers in Binjai. The data analysis uses multiple regression techniques and simple regression, with a 90% confidence level. The study aims to examine the impact of marketing mix strategies and LPS on customer decisions to save, and to identify the key factors that influence customer decisions.

Results

The results of the analysis show that the marketing mix strategy has a significant effect on customer decisions to save in BRI Binjai Branch. The R2 value is 0.428, indicating a strong influence. However, based on the t-test, only price, place, and people variables have a significant influence on customer decisions. Product, promotion, process, and customer service variables do not show significant effects on customer decisions.

In addition to the marketing mix strategy, LPS is also proven to have a significant influence on customer decisions to save in BRI Binjai Branch. The R2 value is 0.672, indicating a strong effect. This shows that the existence of LPS provides a sense of security and trust for customers, thus encouraging them to save at BRI.

Further Analysis

The results of this study have several important implications:

*** Marketing Mix Strategy: ** BRI needs to focus on price, place, and people in the marketing mix strategy. Emphasis on aspects of competitive prices, ease of access, and quality of services by tellers or customer service can increase customer interest to save.

*** The role of LPS: ** The existence of LPS is an important factor that increases customer confidence in BRI. BRI can take advantage of this to campaign for savings programs and strengthen images as a safe and trusted bank.

*** Service improvement: ** Although product, promotion, process, and customer service variables do not show significant effects, BRI needs to continue to improve this service to maintain customer satisfaction.

Conclusion

This study proves that the marketing mix strategy and LPS have an important role in encouraging customer decisions to save at BRI Binjai Branch. BRI needs to maximize the marketing mix strategy with a focus on aspects of price, place, and people, as well as utilizing the role of LPS to strengthen customer trust. By implementing the right strategy, BRI can continue to increase market share and become the first choice for customers in Binjai.

Recommendations

Based on the findings of this study, the following recommendations are made:

Focus on price, place, and people: BRI needs to focus on aspects of competitive prices, ease of access, and quality of services by tellers or customer service to increase customer interest to save.
Utilize the role of LPS: BRI can take advantage of the existence of LPS to campaign for savings programs and strengthen images as a safe and trusted bank.
Improve service quality: Although product, promotion, process, and customer service variables do not show significant effects, BRI needs to continue to improve this service to maintain customer satisfaction.

Limitations

This study has several limitations, including:

Sample size: The study uses a sample size of 100 BRI customers in Binjai, which may not be representative of the larger population.
Data collection method: The study uses a survey data collection method, which may be subject to biases and limitations.
Time period: The study is conducted over a specific time period, which may not capture changes in market conditions or customer preferences over time.

Future Research Directions

This study provides several avenues for future research, including:

Examining the impact of marketing mix strategies on customer loyalty: This study focuses on the impact of marketing mix strategies on customer decisions to save. Future research can examine the impact of marketing mix strategies on customer loyalty.
Investigating the role of LPS in customer decisions: This study shows that LPS has a significant influence on customer decisions to save. Future research can investigate the role of LPS in customer decisions in more detail.
Analyzing the impact of service quality on customer satisfaction: This study shows that service quality does not have a significant effect on customer decisions to save. Future research can analyze the impact of service quality on customer satisfaction in more detail.
Frequently Asked Questions (FAQs) on the Influence of Marketing Mix Strategy on Customer Decisions Saving at Bank Rakyat Indonesia Binjai Branch

Q: What is the marketing mix strategy, and how does it influence customer decisions?

A: The marketing mix strategy is a fundamental concept in marketing that involves the combination of four key elements: product, price, promotion, and place. In the context of Bank Rakyat Indonesia (BRI), the marketing mix strategy is critical in influencing customer decisions to save. The study shows that the marketing mix strategy has a significant effect on customer decisions to save, with a focus on price, place, and people variables.

Q: What is the role of LPS in customer decisions to save?

A: The Deposit Insurance Corporation (LPS) plays a significant role in customer decisions to save at BRI Binjai Branch. The existence of LPS provides a sense of security and trust for customers, thus encouraging them to save at BRI. The study shows that LPS has a significant influence on customer decisions to save, with an R2 value of 0.672.

Q: What are the key factors that influence customer decisions to save at BRI Binjai Branch?

A: The study identifies three key factors that influence customer decisions to save at BRI Binjai Branch:

Price: Competitive prices are a key factor in influencing customer decisions to save.
Place: Ease of access and convenience are critical factors in influencing customer decisions to save.
People: Quality of services by tellers or customer service is a key factor in influencing customer decisions to save.

Q: What are the implications of the study for BRI?

A: The study has several implications for BRI, including:

Focus on price, place, and people: BRI needs to focus on aspects of competitive prices, ease of access, and quality of services by tellers or customer service to increase customer interest to save.
Utilize the role of LPS: BRI can take advantage of the existence of LPS to campaign for savings programs and strengthen images as a safe and trusted bank.
Improve service quality: Although product, promotion, process, and customer service variables do not show significant effects, BRI needs to continue to improve this service to maintain customer satisfaction.

Q: What are the limitations of the study?

A: The study has several limitations, including:

Sample size: The study uses a sample size of 100 BRI customers in Binjai, which may not be representative of the larger population.
Data collection method: The study uses a survey data collection method, which may be subject to biases and limitations.
Time period: The study is conducted over a specific time period, which may not capture changes in market conditions or customer preferences over time.

Q: What are the future research directions?

A: The study provides several avenues for future research, including:

Examining the impact of marketing mix strategies on customer loyalty: This study focuses on the impact of marketing mix strategies on customer decisions to save. Future research can examine the impact of marketing mix strategies on customer loyalty.
Investigating the role of LPS in customer decisions: This study shows that LPS has a significant influence on customer decisions to save. Future research can investigate the role of LPS in customer decisions in more detail.
Analyzing the impact of service quality on customer satisfaction: This study shows that service quality does not have a significant effect on customer decisions to save. Future research can analyze the impact of service quality on customer satisfaction in more detail.

Q: What are the practical implications of the study for BRI?

A: The study has several practical implications for BRI, including:

Developing targeted marketing campaigns: BRI can develop targeted marketing campaigns that focus on price, place, and people variables to increase customer interest to save.
Utilizing the role of LPS: BRI can take advantage of the existence of LPS to campaign for savings programs and strengthen images as a safe and trusted bank.
Improving service quality: BRI needs to continue to improve service quality to maintain customer satisfaction and loyalty.