Evaluation and Improvement of a Career Development System

Oct 13, 2025 by wbrum.org 3 views

Analysis of the Effect of Work Stress and Motivation on Employee Performance with Job Satisfaction as the Intervening Variable at PT Pertamina (Persero) MOR I Medan

Introduction

In today's fast-paced business environment, employee performance is a crucial factor in determining the success of an organization. PT Pertamina (Persero), a State-Owned Enterprise (BUMN) engaged in the energy sector, is no exception. With the aim of improving quality and achieving maximum targets, the company has been making various efforts to optimize employee performance. However, despite the use of key performance indicators (KPI), employee performance in the Medan Marketing Operation Region (MOR) I Medan has never reached the maximum target from the second quarter of 2013 to the second quarter of 2015. This study aims to analyze the effect of work stress and motivation on employee performance, with job satisfaction as an intervening variable.

Background of the Study

PT Pertamina (Persero) is a leading energy company in Indonesia, with a significant presence in the domestic market. As a BUMN, the company has an equivalent position with other companies, which has an impact on its marketing units, including MOR I Medan. The company's goal is to improve quality and achieve maximum targets, which is reflected in the company's vision and mission. However, despite the company's efforts to optimize employee performance, the performance of MOR I Medan has never reached the maximum target. This study aims to identify the factors that contribute to this phenomenon and provide practical guidelines for improving employee performance.

Methodology

This study uses a survey method with the distribution of questionnaires to 105 respondents. The data obtained was then analyzed using Structural Equation Modeling (SEM) statistical modeling techniques through AMOS 22 software. The study aims to analyze the effect of work stress and motivation on employee performance, with job satisfaction as an intervening variable.

Results

The results of the analysis showed that work stress has a negative effect on employee performance, both directly and through job satisfaction. On the other hand, motivation has proven to have a positive effect on employee performance, both directly and through job satisfaction variables. This finding confirms that motivation is a major factor in improving employee performance, while work stress can be an obstacle.

Discussion

The results of the analysis have several implications for PT Pertamina (Persero) MOR I Medan. Firstly, the company should take concrete steps to improve employee performance, including:

Evaluation and Improvement of a Career Development System: Developing a clear career path can give employees a better understanding of how they can develop in the company. This can increase motivation and, in turn, performance.
Fair Work Performance Appraisal: Objective and transparent performance measurements will provide encouragement for employees to work better.
Improvement of the Relationship between Superiors and Subordinates: Building good communication between management and employees can reduce work stress, create a more collaborative environment, and increase job satisfaction.
Creating a Safe and Comfortable Work Environment: A good work environment not only supports physical health but also employee mental health, which has a big influence on their performance.

Conclusion

This study provides practical guidelines for PT Pertamina (Persero) MOR I Medan to improve employee performance. The results of the analysis show that motivation is a major factor in improving employee performance, while work stress can be an obstacle. By taking concrete steps to improve employee performance, the company can achieve the desired targets and contribute to the company's overall progress. This research is not only useful for understanding the relationship between work stress, motivation, and performance but also provides practical guidelines for companies in increasing employee productivity.

Recommendations

Based on the results of the analysis, the following recommendations are made:

Develop a clear career development system: PT Pertamina (Persero) MOR I Medan should develop a clear career path that gives employees a better understanding of how they can develop in the company.
Implement fair work performance appraisal: The company should implement objective and transparent performance measurements to provide encouragement for employees to work better.
Improve the relationship between superiors and subordinates: PT Pertamina (Persero) MOR I Medan should build good communication between management and employees to reduce work stress, create a more collaborative environment, and increase job satisfaction.
Create a safe and comfortable work environment: The company should create a good work environment that supports physical and mental health, which has a big influence on employee performance.

Limitations of the Study

This study has several limitations, including:

Sample size: The sample size of 105 respondents may not be representative of the entire population of employees in PT Pertamina (Persero) MOR I Medan.
Data collection method: The study used a survey method, which may be subject to biases and limitations.
Data analysis method: The study used SEM statistical modeling techniques, which may not be suitable for all types of data.

Future Research Directions

This study provides several avenues for future research, including:

Investigating the relationship between work stress and motivation: Future studies can investigate the relationship between work stress and motivation in more detail.
Examining the impact of job satisfaction on employee performance: Future studies can examine the impact of job satisfaction on employee performance in more detail.
Developing a model of employee performance: Future studies can develop a model of employee performance that takes into account the factors identified in this study.

References

Law No. 22 of 2001: This law provides the legal framework for PT Pertamina (Persero) as a BUMN.
Pertamina's Vision and Mission: This document provides the company's vision and mission, which is reflected in the company's goal to improve quality and achieve maximum targets.
SEM statistical modeling techniques: This technique is used to analyze the data collected in this study.
AMOS 22 software: This software is used to analyze the data collected in this study.

Appendix

This appendix provides additional information on the methodology and results of the study, including:

Questionnaire: This appendix provides the questionnaire used in the study.
Data analysis: This appendix provides the data analysis results, including the SEM model and the results of the analysis.
Conclusion: This appendix provides the conclusion of the study, including the implications of the results and the recommendations for future research.
Q&A: Analysis of the Effect of Work Stress and Motivation on Employee Performance with Job Satisfaction as the Intervening Variable at PT Pertamina (Persero) MOR I Medan

Q: What is the main objective of this study?

A: The main objective of this study is to analyze the effect of work stress and motivation on employee performance, with job satisfaction as an intervening variable at PT Pertamina (Persero) MOR I Medan.

Q: What is the significance of this study?

A: This study is significant because it provides practical guidelines for PT Pertamina (Persero) MOR I Medan to improve employee performance. The results of the analysis show that motivation is a major factor in improving employee performance, while work stress can be an obstacle.

Q: What are the implications of this study?

A: The implications of this study are that PT Pertamina (Persero) MOR I Medan should take concrete steps to improve employee performance, including developing a clear career development system, implementing fair work performance appraisal, improving the relationship between superiors and subordinates, and creating a safe and comfortable work environment.

Q: What are the limitations of this study?

A: The limitations of this study are that the sample size of 105 respondents may not be representative of the entire population of employees in PT Pertamina (Persero) MOR I Medan, the data collection method used may be subject to biases and limitations, and the data analysis method used may not be suitable for all types of data.

Q: What are the future research directions of this study?

A: The future research directions of this study are to investigate the relationship between work stress and motivation, examine the impact of job satisfaction on employee performance, and develop a model of employee performance that takes into account the factors identified in this study.

Q: What are the recommendations of this study?

A: The recommendations of this study are that PT Pertamina (Persero) MOR I Medan should develop a clear career development system, implement fair work performance appraisal, improve the relationship between superiors and subordinates, and create a safe and comfortable work environment.

Q: What are the benefits of this study?

A: The benefits of this study are that it provides practical guidelines for PT Pertamina (Persero) MOR I Medan to improve employee performance, and it contributes to the body of knowledge on the relationship between work stress, motivation, and employee performance.

Q: What are the challenges of this study?

A: The challenges of this study are that it requires a large sample size to ensure representativeness, it requires a reliable and valid data collection method, and it requires a suitable data analysis method to ensure accurate results.

Q: What are the future implications of this study?

A: The future implications of this study are that it can be used as a model for other organizations to improve employee performance, and it can contribute to the development of policies and programs to support employee well-being and performance.

Q: What are the contributions of this study?

A: The contributions of this study are that it provides a comprehensive understanding of the relationship between work stress, motivation, and employee performance, and it provides practical guidelines for organizations to improve employee performance.

Q: What are the limitations of the data analysis method used in this study?

A: The limitations of the data analysis method used in this study are that it may not be suitable for all types of data, and it may not be able to capture the complexity of the relationships between work stress, motivation, and employee performance.

Q: What are the future research directions of the data analysis method used in this study?

A: The future research directions of the data analysis method used in this study are to develop more advanced statistical models that can capture the complexity of the relationships between work stress, motivation, and employee performance.

Q: What are the implications of the results of this study for employee well-being and performance?

A: The implications of the results of this study for employee well-being and performance are that organizations should prioritize employee well-being and performance by creating a safe and comfortable work environment, providing opportunities for career development, and promoting a positive work culture.

Q: What are the contributions of this study to the field of organizational behavior?

A: The contributions of this study to the field of organizational behavior are that it provides a comprehensive understanding of the relationship between work stress, motivation, and employee performance, and it provides practical guidelines for organizations to improve employee performance.

Q: What are the limitations of the sample size used in this study?

A: The limitations of the sample size used in this study are that it may not be representative of the entire population of employees in PT Pertamina (Persero) MOR I Medan, and it may not be able to capture the diversity of the population.

Q: What are the future research directions of the sample size used in this study?

A: The future research directions of the sample size used in this study are to increase the sample size to ensure representativeness, and to use more advanced statistical models to capture the diversity of the population.