Encourage citizen engagement

Oct 13, 2025 by wbrum.org 127 views

Accountability and Transparency in Public Services: A Case Study of Identity Card Management Services (KTP) and Family Card (KK) in Sungai Liput Village, Youth Hurry District, Aceh Tamiang Regency

Introduction

The paradigm shift in the reform era has led to a significant change in the role of government bureaucracy, transforming from a ruler to a servant of the community. This change was in response to various public complaints who felt disappointed due to the government's inability to provide adequate services. In this context, the principles of accountability and transparency are crucial to achieve good governance. The poor performance of public services is often caused by the lack of application of these two principles.

The Importance of Accountability and Transparency in Public Services

Accountability in the context of public services refers to the government's obligation to provide responsibility for the actions and decisions taken. This is essential so that people can understand the processes that occur in government. Meanwhile, transparency is related to information disclosure that allows the public to easily access government data and decisions. In this case, these two principles complement each other and are important conditions for creating public trust in the government.

The principles of accountability and transparency are essential in ensuring that public services are delivered efficiently and effectively. When government officials are accountable and transparent, they are more likely to be responsive to the needs of the community, and the community is more likely to trust the government. This, in turn, can lead to improved public services, increased citizen engagement, and better governance.

Case Study: Identity Card Management Services (KTP) and Family Card (KK) in Sungai Liput Village

This study aims to explore the implementation of accountability and transparency in the service of the Management of Identity Card (KTP) and Family Card (KK) in Kampung Sungai Liput. In addition, this study also aims to identify the obstacles faced in the application of these principles.

The method used in this study is descriptive with a qualitative approach, which allows researchers to get in-depth information about the experience of public and government employees in the service process. The study was conducted in Sungai Liput village, which is located in the Youth Hurry District, Aceh Tamiang Regency.

The Results of the Study

The results of the study showed that employees have succeeded in applying the principles of accountability and transparency well in the management of KTP and KK. The open and accountable service process makes people feel more comfortable and trust to deal with local government officials. A clear explanation of the requirements and procedures for obtaining a KTP and KK helps reduce the confusion that is usually experienced by the community.

The study also found that the community feels more comfortable and believes in the service process carried out by the local government. The application of the principle of accountability and transparency has shown positive results, and the community is more likely to trust the government.

Obstacles in Implementation

Although there are significant progress in the application of these principles, this research also records the existence of several obstacles faced. One of the main obstacles is the lack of trained and adequate human resources in the service process. Limited employees and lack of training causing bottlenecks in services that can result in long queues and community dissatisfaction.

In addition, lack of supporting facilities such as information technology is also a challenge. People who live in remote areas are often difficult to access the information needed for the management of KTP and KK. Therefore, efforts are needed to improve infrastructure and provide training to employees so that they can provide better services.

Conclusion

From the results of research in Sungai Liput Village, it can be concluded that the application of the principle of accountability and transparency in public services, especially in the management of KTP and KK, has shown positive results. The community feels more comfortable and believes in the service process carried out by the local government. However, there are still challenges that must be overcome, such as increasing human resources and infrastructure.

Therefore, strategic and planned steps are needed so that public services can be better and meet the expectations of the community. The government must prioritize the development of human resources and infrastructure to ensure that public services are delivered efficiently and effectively.

Recommendations

Based on the findings of this study, the following recommendations are made:

Increase human resources: The government must increase the number of employees in the service process to reduce bottlenecks and long queues.
Provide training: The government must provide training to employees to improve their skills and knowledge in providing public services.
Improve infrastructure: The government must improve the infrastructure, including information technology, to facilitate access to information and services.
Increase transparency: The government must increase transparency in the service process by providing clear explanations of the requirements and procedures for obtaining a KTP and KK.
Encourage citizen engagement: The government must encourage citizen engagement in the service process by providing opportunities for citizens to participate in decision-making and service delivery.

By implementing these recommendations, the government can improve the delivery of public services and increase citizen trust and satisfaction.
Frequently Asked Questions (FAQs) about Accountability and Transparency in Public Services

Q: What is accountability in the context of public services?

A: Accountability in the context of public services refers to the government's obligation to provide responsibility for the actions and decisions taken. This is essential so that people can understand the processes that occur in government.

Q: What is transparency in the context of public services?

A: Transparency in the context of public services refers to information disclosure that allows the public to easily access government data and decisions. This is important for creating public trust in the government.

Q: Why is accountability and transparency important in public services?

A: Accountability and transparency are essential in ensuring that public services are delivered efficiently and effectively. When government officials are accountable and transparent, they are more likely to be responsive to the needs of the community, and the community is more likely to trust the government.

Q: What are the benefits of accountability and transparency in public services?

A: The benefits of accountability and transparency in public services include:

Improved public trust and satisfaction
Increased citizen engagement and participation
Better decision-making and service delivery
Reduced corruption and mismanagement
Improved accountability and responsibility

Q: How can accountability and transparency be achieved in public services?

A: Accountability and transparency can be achieved in public services through:

Clear and transparent communication
Regular reporting and feedback
Citizen engagement and participation
Independent oversight and audit
Training and capacity building for government officials

Q: What are the challenges in implementing accountability and transparency in public services?

A: The challenges in implementing accountability and transparency in public services include:

Lack of trained and adequate human resources
Limited infrastructure and technology
Resistance to change and reform
Corruption and mismanagement
Limited citizen engagement and participation

Q: How can the government overcome the challenges in implementing accountability and transparency in public services?

A: The government can overcome the challenges in implementing accountability and transparency in public services by:

Increasing human resources and training
Improving infrastructure and technology
Encouraging citizen engagement and participation
Implementing independent oversight and audit
Providing clear and transparent communication

Q: What is the role of citizens in promoting accountability and transparency in public services?

A: Citizens play a crucial role in promoting accountability and transparency in public services by:

Participating in decision-making and service delivery
Providing feedback and suggestions
Holding government officials accountable
Demanding transparency and accountability
Engaging in citizen-led initiatives and advocacy

Q: How can citizens hold government officials accountable?

A: Citizens can hold government officials accountable by:

Monitoring and evaluating government performance
Providing feedback and suggestions
Participating in public hearings and consultations
Engaging in citizen-led initiatives and advocacy
Reporting corruption and mismanagement

Q: What are the benefits of citizen engagement and participation in public services?

A: The benefits of citizen engagement and participation in public services include:

Improved public trust and satisfaction
Increased citizen engagement and participation
Better decision-making and service delivery
Reduced corruption and mismanagement
Improved accountability and responsibility