Determination of Priority Problems

Oct 13, 2025 by wbrum.org 104 views

Introduction

In the context of public services, the effectiveness of the organization of service providers is a key factor that determines the quality of services received by the community. The North Sumatra Province Mental Hospital, as a public body that provides health services, must meet the increasingly high demands of the community to the quality of service. This study aims to explore and describe the effectiveness of the North Sumatra Province Mental Hospital Organization in the implementation of health services, with a focus on two groups of factors: internal and external.

Background

The North Sumatra Province Mental Hospital is a public institution that provides health services to the community. The hospital's primary goal is to provide quality health services to patients, while also ensuring the well-being of employees and the community. However, the hospital faces various challenges, including limited resources, inadequate infrastructure, and high patient demand. To address these challenges, the hospital must optimize its organizational structure and implement effective health services.

Research Methods

This study uses descriptive methods, involving samples consisting of hospital staff and patients' families. In this analysis, internal factors include:

Internal Factors

Determination of Priority Problems: How good the hospital sets priority in dealing with problems that arise.
Hospital Comfort: Quality of the physical environment and services that affect patient comfort.
Employee Discipline: How well the hospital employee complies with the rules and procedures set.
Job Satisfaction: The level of employee satisfaction with their work.

While external factors are measured by community responses, especially the patient's family, related to the services provided by the hospital.

Research Result

Based on the results of the study, it was found that:

Internal Factors

Priority Problems: Determination of priorities in the Mental Hospital of North Sumatra Province is classified as good, showing that management is able to identify and deal with problems that arise effectively.
Facilities and Infrastructure: Unfortunately, existing facilities and infrastructure are still classified as poor. This has the potential to interfere with patient comfort and service effectiveness.
Employee Discipline: Order and discipline of employees is considered quite good, which is an indication that employees understand the importance of carrying out their duties well.
Employee Technical Ability: The ability of employees in handling patients is also quite adequate, both in terms of education and training that is followed. This shows that training and human resource development is an important step to improve service quality.
Job Satisfaction: The level of employee job satisfaction is also declared adequate, which has the potential to increase employee morale and productivity in providing services.

External Factors

Community Response: The community's response to the services provided by the hospital is generally positive, with patients and their families expressing satisfaction with the quality of care received.

Conclusion

Overall, the North Sumatra Province Mental Hospital shows a good effort in optimizing the implementation of public services. However, improvement of infrastructure and facilities must be the main focus to support patient comfort. Thus, better service will be achieved, which is ultimately oriented towards community or customer satisfaction. This study provides a clear picture of the current conditions and becomes a reference for future improvement.

Recommendations

Based on the findings of this study, the following recommendations are made:

Improvement of Infrastructure and Facilities: The hospital should prioritize the improvement of infrastructure and facilities to support patient comfort and service effectiveness.
Training and Human Resource Development: The hospital should continue to provide training and human resource development to employees to improve their technical ability and job satisfaction.
Community Engagement: The hospital should engage with the community to improve their response to the services provided by the hospital.

Limitations

This study has several limitations, including:

Sample Size: The sample size of this study is limited, which may not be representative of the entire hospital population.
Data Collection: The data collection method used in this study may not be comprehensive, which may lead to biases in the findings.

Future Research Directions

Future research should focus on:

Improving Infrastructure and Facilities: Further research should be conducted to identify the most effective ways to improve infrastructure and facilities in the hospital.
Training and Human Resource Development: Further research should be conducted to identify the most effective ways to provide training and human resource development to employees.
Community Engagement: Further research should be conducted to identify the most effective ways to engage with the community and improve their response to the services provided by the hospital.

Q: What is the main goal of this study?

A: The main goal of this study is to explore and describe the effectiveness of the North Sumatra Province Mental Hospital Organization in the implementation of health services, with a focus on two groups of factors: internal and external.

Q: What are the internal factors that were studied?

A: The internal factors that were studied include:

Determination of Priority Problems: How good the hospital sets priority in dealing with problems that arise.
Hospital Comfort: Quality of the physical environment and services that affect patient comfort.
Employee Discipline: How well the hospital employee complies with the rules and procedures set.
Job Satisfaction: The level of employee satisfaction with their work.

Q: What are the external factors that were studied?

A: The external factors that were studied include community responses, especially the patient's family, related to the services provided by the hospital.

Q: What were the findings of the study regarding the internal factors?

A: The study found that:

Determination of priorities in the Mental Hospital of North Sumatra Province is classified as good, showing that management is able to identify and deal with problems that arise effectively.
Existing facilities and infrastructure are still classified as poor, which has the potential to interfere with patient comfort and service effectiveness.
Order and discipline of employees is considered quite good, which is an indication that employees understand the importance of carrying out their duties well.
The ability of employees in handling patients is also quite adequate, both in terms of education and training that is followed.
The level of employee job satisfaction is also declared adequate, which has the potential to increase employee morale and productivity in providing services.

Q: What were the findings of the study regarding the external factors?

A: The study found that the community's response to the services provided by the hospital is generally positive, with patients and their families expressing satisfaction with the quality of care received.

Q: What are the implications of the study's findings?

A: The study's findings suggest that the North Sumatra Province Mental Hospital shows a good effort in optimizing the implementation of public services. However, improvement of infrastructure and facilities must be the main focus to support patient comfort. Thus, better service will be achieved, which is ultimately oriented towards community or customer satisfaction.

Q: What are the recommendations of the study?

A: The study recommends that the hospital should prioritize the improvement of infrastructure and facilities to support patient comfort and service effectiveness. Additionally, the hospital should continue to provide training and human resource development to employees to improve their technical ability and job satisfaction. Finally, the hospital should engage with the community to improve their response to the services provided by the hospital.

Q: What are the limitations of the study?

A: The study has several limitations, including:

Sample size: The sample size of this study is limited, which may not be representative of the entire hospital population.
Data collection: The data collection method used in this study may not be comprehensive, which may lead to biases in the findings.

Q: What are the future research directions?

A: Future research should focus on:

Improving infrastructure and facilities: Further research should be conducted to identify the most effective ways to improve infrastructure and facilities in the hospital.
Training and human resource development: Further research should be conducted to identify the most effective ways to provide training and human resource development to employees.
Community engagement: Further research should be conducted to identify the most effective ways to engage with the community and improve their response to the services provided by the hospital.