Creating a Harmonious Work Environment

Oct 13, 2025 by wbrum.org 81 views

The Impact of Organizational Citizenship Behavior (OCB) on Employee Job Satisfaction at PT. PP. London Sumatra Indonesia Tbk Medan

Introduction

Organizational Citizenship Behavior (OCB) refers to the voluntary actions taken by employees that are not explicitly required by their job description, but have a positive impact on the organization. In today's fast-paced and competitive business environment, understanding the factors that contribute to employee job satisfaction is crucial for organizations to achieve success. This study aims to explore the effect of OCB on employee job satisfaction at PT. PP. London Sumatra Indonesia Tbk in Medan, a leading company in the industry.

The Importance of Organizational Citizenship Behavior (OCB)

OCB is a critical aspect of an organization's success, as it contributes to a positive work environment, increased employee motivation, and improved job satisfaction. Employees who exhibit OCB behavior tend to be more engaged, motivated, and committed to their work, which can lead to increased productivity and better performance. In this study, we will examine the relationship between OCB and employee job satisfaction, and explore the potential factors that influence this relationship.

Methodology

This study employed a quantitative approach with an associative design. The research population consisted of all employees working at the office of PT. PP. London Sumatra Indonesia Tbk Medan, totaling 109 people. Using the Slovin formula, 52 samples were randomly selected through a sampling technique. The analysis methods used included validity, reliability, t-test, classical assumption tests, simple linear regression analysis, and coefficient of determination (R²).

Results

The results of this study showed a significant positive influence between OCB (independent variable) and employee job satisfaction (dependent variable). The t-test results indicated a T-count of 7,197, which was greater than the T-table of 2,00856, and a significance value of 0,000, which was smaller than 0.05. This suggests that OCB contributes significantly to employee job satisfaction.

Furthermore, the analysis of the coefficient of determination (R²) showed a value of 0.509, indicating that 50.9% of employee job satisfaction can be influenced by OCB. The remaining 49.1% is influenced by other variables not included in this study.

Additional Analysis and Explanation

The influence of OCB on employee job satisfaction can be explained through several aspects.

Creating a Harmonious Work Environment

OCB can create a more harmonious and collaborative work environment. When employees show OCB behavior, such as helping colleagues and contributing voluntarily, this creates a positive work atmosphere, which in turn increases their satisfaction with work.

Increasing Employee Intrinsic Motivation

OCB can increase employee intrinsic motivation. Employees involved in OCB behavior tend to feel more valued and have a sense of ownership of the organization, which can increase their job motivation and satisfaction.

Effective Leadership

High OCB behavior is often related to effective leadership. Leaders who support OCB create an organizational culture that encourages employees to do more than just their duties. Thus, the positive relationship between OCB and job satisfaction also reflects the quality of leadership in the organization.

Conclusion

In conclusion, increasing OCB among employees of PT. PP. London Sumatra Indonesia Tbk can be an effective strategy to increase job satisfaction. Organizations need to pay more attention to the development of work culture that supports this behavior, both through training, appreciation, and fair performance appraisal. Thus, not only employees benefit, but the organization will also feel a positive impact on performance and productivity.

Recommendations

Based on the findings of this study, the following recommendations are made:

Organizations should prioritize the development of a work culture that supports OCB behavior.
Leaders should create an organizational culture that encourages employees to do more than just their duties.
Employees should be recognized and rewarded for their OCB behavior.
Training and development programs should be implemented to enhance employee skills and knowledge.

Limitations of the Study

This study has several limitations, including:

The sample size was relatively small, which may limit the generalizability of the findings.
The study only examined the relationship between OCB and employee job satisfaction, and did not explore other potential factors that may influence this relationship.
The study was conducted in a single organization, which may limit the generalizability of the findings to other organizations.

Future Research Directions

Future research should aim to:

Examine the relationship between OCB and other outcomes, such as employee engagement and organizational performance.
Investigate the factors that influence OCB behavior, such as leadership style and organizational culture.
Develop and test interventions aimed at increasing OCB behavior and improving employee job satisfaction.

By understanding the impact of OCB on employee job satisfaction, organizations can develop strategies to improve employee engagement, motivation, and productivity, ultimately leading to improved organizational performance and success.
Frequently Asked Questions (FAQs) about Organizational Citizenship Behavior (OCB) and Employee Job Satisfaction

Q: What is Organizational Citizenship Behavior (OCB)?

A: Organizational Citizenship Behavior (OCB) refers to the voluntary actions taken by employees that are not explicitly required by their job description, but have a positive impact on the organization.

Q: Why is OCB important for organizations?

A: OCB is important for organizations because it contributes to a positive work environment, increased employee motivation, and improved job satisfaction. Employees who exhibit OCB behavior tend to be more engaged, motivated, and committed to their work, which can lead to increased productivity and better performance.

Q: What are some examples of OCB behavior?

A: Some examples of OCB behavior include:

Helping colleagues with their work
Volunteering for additional tasks or projects
Participating in company-sponsored events or activities
Providing feedback or suggestions for improving the organization
Being a positive and supportive team member

Q: How can organizations encourage OCB behavior?

A: Organizations can encourage OCB behavior by:

Creating a positive and supportive work environment
Recognizing and rewarding employees for their OCB behavior
Providing opportunities for employees to develop new skills and knowledge
Encouraging open communication and feedback
Leading by example and demonstrating OCB behavior themselves

Q: What is the relationship between OCB and employee job satisfaction?

A: The results of this study showed a significant positive influence between OCB (independent variable) and employee job satisfaction (dependent variable). The t-test results indicated a T-count of 7,197, which was greater than the T-table of 2,00856, and a significance value of 0,000, which was smaller than 0.05. This suggests that OCB contributes significantly to employee job satisfaction.

Q: What are some potential factors that influence the relationship between OCB and employee job satisfaction?

A: Some potential factors that influence the relationship between OCB and employee job satisfaction include:

Leadership style and organizational culture
Employee motivation and engagement
Job design and work environment
Organizational performance and success

Q: How can organizations measure OCB behavior?

A: Organizations can measure OCB behavior by:

Conducting surveys or questionnaires to assess employee attitudes and behaviors
Collecting data on employee performance and productivity
Analyzing employee feedback and suggestions
Conducting regular employee evaluations and performance reviews

Q: What are some potential challenges to implementing OCB behavior in an organization?

A: Some potential challenges to implementing OCB behavior in an organization include:

Resistance to change from employees or management
Limited resources or budget to support OCB initiatives
Difficulty in measuring and evaluating OCB behavior
Conflicting priorities or goals within the organization

Q: How can organizations overcome these challenges and implement OCB behavior effectively?

A: Organizations can overcome these challenges and implement OCB behavior effectively by:

Communicating the importance and benefits of OCB behavior to employees and management
Providing training and development opportunities to support OCB behavior
Recognizing and rewarding employees for their OCB behavior
Leading by example and demonstrating OCB behavior themselves
Continuously evaluating and improving OCB initiatives and programs.