Create a satisfying work environment

Oct 13, 2025 by wbrum.org 17 views

The Influence of Job Satisfaction, Worker Involvement, and Organizational Culture on the Performance of Mikie Holiday Hotel Berastagi Employees

Introduction

In the rapidly evolving hospitality industry in Indonesia, the management of Human Resources (HR) plays a crucial role in determining the success and sustainability of a hotel. With the increasing competition in the tourism sector, hotels must focus on creating a work environment that fosters job satisfaction, worker involvement, and a positive organizational culture. This study aims to explore the influence of these factors on employee performance at the Berastagi Hotel Mikie Holiday, a leading hotel in the region.

The Importance of Job Satisfaction

Job satisfaction is a critical factor that can significantly impact employee motivation, productivity, and loyalty. Employees who are satisfied with their working conditions, salaries, environment, and relationships between colleagues tend to have a high spirit in carrying out their duties. A satisfied employee is more likely to be committed to their work and the company, leading to better performance. On the other hand, job dissatisfaction can lead to low morale, absenteeism, and turnover, ultimately affecting the hotel's performance.

The Role of Worker Involvement

Worker involvement is another crucial factor that can influence employee performance. When employees feel involved in decision-making and have a sense of ownership of the company, they tend to display better performance. Worker involvement reflects how much an employee is committed to their work and the company. It is essential for hotel management to create opportunities for employees to participate in decision-making processes, provide feedback, and recognize their contributions.

The Impact of Organizational Culture

Organizational culture is a climate that affects employee behavior and can encourage better performance. A positive organizational culture can foster a sense of belonging, teamwork, and collaboration among employees. However, in this study, organizational culture was found to have a positive influence, although not significant. This suggests that other factors may be more dominating in influencing employee performance in this hotel.

The Significance of Employee Performance

Employee performance is a critical indicator of a hotel's success and sustainability. When employees are satisfied, involved, and have a positive organizational culture, they are more likely to deliver high-quality service, meet customer expectations, and contribute to the hotel's growth and development. In a competitive hospitality industry, employees are not just resources, but assets that must be considered and invested in.

Conclusion

This study provides important insights for the management of Mikie Holiday Hotel Berastagi to focus more on creating a satisfying work environment and building better employee involvement. Strategies in developing organizational culture that support and pay attention to employee needs also need to be implemented to improve overall performance. By investing in job satisfaction and employee involvement, hotels can expect a return in the form of better performance, which in turn has a positive impact on the sustainability and growth of the company in the future.

Recommendations

Based on the findings of this study, the following recommendations are made:

Create a satisfying work environment: Hotel management should focus on creating a work environment that fosters job satisfaction, including providing competitive salaries, benefits, and opportunities for growth and development.
Build better employee involvement: Hotel management should create opportunities for employees to participate in decision-making processes, provide feedback, and recognize their contributions.
Develop a positive organizational culture: Hotel management should focus on creating a positive organizational culture that fosters a sense of belonging, teamwork, and collaboration among employees.
Invest in employee development: Hotel management should invest in employee development programs that provide training, coaching, and mentoring to enhance employee skills and performance.

Limitations of the Study

This study has several limitations, including:

Sample size: The sample size of 97 respondents may not be representative of the entire population of employees at the Berastagi Hotel Mikie Holiday.
Data collection method: The data collection method used in this study may not be comprehensive, and other factors may be influencing employee performance.
Time frame: The study was conducted over a specific time frame, and the findings may not be generalizable to other time periods.

Future Research Directions

Future research should focus on exploring the following research directions:

Investigating the impact of job satisfaction on employee performance: Further research should investigate the impact of job satisfaction on employee performance, including the role of factors such as salary, benefits, and working conditions.
Examining the relationship between worker involvement and employee performance: Further research should examine the relationship between worker involvement and employee performance, including the role of factors such as decision-making, feedback, and recognition.
Developing a comprehensive model of employee performance: Further research should develop a comprehensive model of employee performance that takes into account multiple factors, including job satisfaction, worker involvement, and organizational culture.

Conclusion

In conclusion, this study provides important insights into the influence of job satisfaction, worker involvement, and organizational culture on employee performance at the Berastagi Hotel Mikie Holiday. The findings suggest that hotel management should focus on creating a satisfying work environment, building better employee involvement, and developing a positive organizational culture to improve overall performance. By investing in employee satisfaction and involvement, hotels can expect a return in the form of better performance, which in turn has a positive impact on the sustainability and growth of the company in the future.
Frequently Asked Questions (FAQs) about the Influence of Job Satisfaction, Worker Involvement, and Organizational Culture on Employee Performance

Q: What is the significance of job satisfaction in employee performance?

A: Job satisfaction is a critical factor that can significantly impact employee motivation, productivity, and loyalty. Employees who are satisfied with their working conditions, salaries, environment, and relationships between colleagues tend to have a high spirit in carrying out their duties.

Q: How does worker involvement influence employee performance?

A: Worker involvement is another crucial factor that can influence employee performance. When employees feel involved in decision-making and have a sense of ownership of the company, they tend to display better performance. Worker involvement reflects how much an employee is committed to their work and the company.

Q: What is the role of organizational culture in employee performance?

A: Organizational culture is a climate that affects employee behavior and can encourage better performance. A positive organizational culture can foster a sense of belonging, teamwork, and collaboration among employees.

Q: How can hotel management create a satisfying work environment?

A: Hotel management can create a satisfying work environment by providing competitive salaries, benefits, and opportunities for growth and development. They can also focus on creating a positive work environment that fosters job satisfaction, including providing a comfortable and safe working space.

Q: How can hotel management build better employee involvement?

A: Hotel management can build better employee involvement by creating opportunities for employees to participate in decision-making processes, provide feedback, and recognize their contributions. They can also establish a system of open communication and encourage employees to share their ideas and suggestions.

Q: What are the benefits of investing in employee satisfaction and involvement?

A: Investing in employee satisfaction and involvement can lead to several benefits, including improved employee performance, increased productivity, and reduced turnover rates. It can also lead to improved customer satisfaction and loyalty, which can ultimately impact the hotel's revenue and growth.

Q: How can hotel management measure the impact of job satisfaction, worker involvement, and organizational culture on employee performance?

A: Hotel management can measure the impact of job satisfaction, worker involvement, and organizational culture on employee performance by conducting regular surveys, focus groups, and performance evaluations. They can also use metrics such as employee turnover rates, customer satisfaction ratings, and revenue growth to assess the impact of these factors.

Q: What are the limitations of this study?

A: This study has several limitations, including a sample size of 97 respondents, which may not be representative of the entire population of employees at the Berastagi Hotel Mikie Holiday. The data collection method used in this study may also not be comprehensive, and other factors may be influencing employee performance.

Q: What are the future research directions for this study?

A: Future research should focus on exploring the following research directions:

Investigating the impact of job satisfaction on employee performance: Further research should investigate the impact of job satisfaction on employee performance, including the role of factors such as salary, benefits, and working conditions.
Examining the relationship between worker involvement and employee performance: Further research should examine the relationship between worker involvement and employee performance, including the role of factors such as decision-making, feedback, and recognition.
Developing a comprehensive model of employee performance: Further research should develop a comprehensive model of employee performance that takes into account multiple factors, including job satisfaction, worker involvement, and organizational culture.

Q: What are the implications of this study for hotel management?

A: The findings of this study suggest that hotel management should focus on creating a satisfying work environment, building better employee involvement, and developing a positive organizational culture to improve overall performance. By investing in employee satisfaction and involvement, hotels can expect a return in the form of better performance, which in turn has a positive impact on the sustainability and growth of the company in the future.