Continuously improve communication skills

Oct 13, 2025 by wbrum.org 86 views

The Level of Patient Satisfaction with the Patient's Doctor's Communication at the Hospital Hospital Outpatient Polyclinic H. Adam Malik Medan

Introduction

The relationship between a doctor and a patient is one of the key factors in providing quality health services. This reflects a very important attitude of professionalism in carrying out their profession. In the context of health services, effective communication is the basis for ensuring patients receive optimal treatment processes. Good communication not only involves an explanation of the treatment objectives, but also discussions about the treatment process that involves other health professionals. In the end, the level of patient satisfaction with this interaction can affect the results of the treatment that will be lived by the patient. Effective communication is crucial in healthcare, as it can lead to better health outcomes, increased patient compliance, and improved patient satisfaction.

Research Purposes

This study aims to identify the level of patient satisfaction with doctor's professional behavior, especially in the aspect of doctor-patient communication. By knowing the patient's perception, it is hoped that the improvement steps can be found that need to be taken by medical personnel to improve the quality of service. Understanding patient satisfaction is essential in healthcare, as it can help identify areas for improvement and provide valuable insights for healthcare providers.

Research Methods

This study uses analytical methods with cross-sectional design conducted at the General Hospital of Adam Malik Hajj Medan. Primary data is collected through a questionnaire filled by respondents. The sample in this study consisted of 100 people selected using Consecutive Sampling techniques based on the predetermined inclusion and exclusion criteria. Furthermore, the data collected was analyzed using SPSS statistical software to produce accurate information. The use of analytical methods and cross-sectional design allows for a comprehensive understanding of patient satisfaction with doctor-patient communication.

Research Result

The results showed that the General Hospital of Adam Malik Hajj Medan had a fairly good level of patient satisfaction. As many as 67% (67 people) patients are satisfied with doctor's communication, while 33% (33 people) are very satisfied. This shows that most patients feel the positive impact of their interactions with doctors, which in turn can contribute to the success of treatment. The high level of patient satisfaction is a positive indicator of the quality of healthcare services provided by the hospital.

Analysis and Discussion

The high level of patient satisfaction in communication with doctors at the Adam Malik Hospital Medan Medan reflects the importance of communication skills in medical practice. Patients who feel understood and get clear information about their conditions tend to be more confident in undergoing treatment. In this context, doctors not only function as health care providers, but also as good listeners, who are able to create mutual trust relationships with patients. Effective communication is a key factor in building trust between doctors and patients.

This is in line with the theory of health communication which states that effective communication can increase patient compliance with treatment and improve overall health outcomes. Therefore, training in communication skills for doctors needs to be improved in order to provide better services. Improving communication skills is essential for healthcare providers to provide high-quality care.

Conclusion

The level of patient satisfaction with doctor's communication at the Outpatient Polyclinic H. Adam Malik Hospital Medan shows positive results. Most patients are satisfied and very satisfied with their interactions with doctors. Improving doctor's communication skills is not only beneficial for patients, but can also affect the success of overall treatment. Thus, it is important for hospitals to continue to improve the quality of communication in health services to achieve higher patient satisfaction. Continuously improving communication skills is crucial for healthcare providers to provide high-quality care and achieve better health outcomes.

Recommendations

Based on the findings of this study, the following recommendations are made:

Continuously improve communication skills for healthcare providers through training and education programs.
Encourage open communication between doctors and patients to build trust and improve patient satisfaction.
Use effective communication strategies to increase patient compliance with treatment and improve overall health outcomes.
Monitor and evaluate patient satisfaction regularly to identify areas for improvement.

By implementing these recommendations, healthcare providers can improve patient satisfaction and provide high-quality care.

Limitations of the Study

This study has several limitations, including:

Small sample size: The sample size of 100 patients may not be representative of the larger population.
Cross-sectional design: The study uses a cross-sectional design, which may not capture the dynamic nature of patient satisfaction.
Self-reported data: The data collected through questionnaires may be subject to bias and limitations.

Future Research Directions

Future research should aim to:

Investigate the relationship between communication skills and patient satisfaction in different healthcare settings.
Develop and evaluate effective communication strategies for healthcare providers.
Explore the impact of cultural and linguistic factors on patient satisfaction and communication.

By addressing these research gaps, healthcare providers can improve patient satisfaction and provide high-quality care.

References

Health Communication Theory: A comprehensive review of the theory of health communication and its application in healthcare settings.
Patient Satisfaction: A review of the literature on patient satisfaction and its relationship with healthcare outcomes.
Communication Skills: A review of the literature on communication skills and their importance in healthcare settings.

By understanding the level of patient satisfaction with doctor-patient communication, healthcare providers can identify areas for improvement and provide high-quality care.
Frequently Asked Questions (FAQs) about Patient Satisfaction with Doctor-Patient Communication

Q: What is patient satisfaction with doctor-patient communication?

A: Patient satisfaction with doctor-patient communication refers to the level of satisfaction patients experience with the communication they receive from their healthcare providers. This includes the clarity, accuracy, and timeliness of information provided, as well as the level of empathy and understanding shown by healthcare providers.

Q: Why is patient satisfaction with doctor-patient communication important?

A: Patient satisfaction with doctor-patient communication is important because it can affect patient outcomes, adherence to treatment plans, and overall healthcare experience. When patients feel understood and informed, they are more likely to follow treatment recommendations and experience better health outcomes.

Q: What are some common barriers to effective doctor-patient communication?

A: Common barriers to effective doctor-patient communication include:

Language barriers
Cultural differences
Limited time for consultations
Lack of empathy or understanding from healthcare providers
Technical or medical jargon

Q: How can healthcare providers improve patient satisfaction with doctor-patient communication?

A: Healthcare providers can improve patient satisfaction with doctor-patient communication by:

Using clear and simple language
Asking open-ended questions to encourage patient participation
Listening actively and empathetically
Providing written information and resources
Encouraging patient questions and concerns

Q: What are some effective communication strategies for healthcare providers?

A: Effective communication strategies for healthcare providers include:

Using a patient-centered approach
Encouraging patient participation and decision-making
Providing clear and concise information
Using visual aids and technology to enhance communication
Following up with patients to ensure understanding and address concerns

Q: How can patients improve their communication with healthcare providers?

A: Patients can improve their communication with healthcare providers by:

Preparing questions and concerns in advance
Asking for clarification or repetition of information
Using a patient advocate or support person
Keeping a record of medical information and appointments
Seeking a second opinion or consultation

Q: What are some resources available to support patient communication with healthcare providers?

A: Resources available to support patient communication with healthcare providers include:

Patient education materials and websites
Healthcare provider communication training programs
Patient advocacy groups and support services
Language access services and interpreters
Technology-based communication tools and platforms

Q: How can healthcare organizations support patient satisfaction with doctor-patient communication?

A: Healthcare organizations can support patient satisfaction with doctor-patient communication by:

Providing training and education for healthcare providers on effective communication
Implementing patient-centered care models and policies
Encouraging patient participation and feedback
Using technology and data to track and improve communication
Fostering a culture of empathy and understanding among healthcare providers

Q: What are some future directions for research on patient satisfaction with doctor-patient communication?

A: Future directions for research on patient satisfaction with doctor-patient communication include:

Investigating the impact of cultural and linguistic factors on patient satisfaction
Developing and evaluating effective communication strategies for diverse patient populations
Exploring the role of technology in enhancing patient communication
Investigating the relationship between patient satisfaction and healthcare outcomes
Developing and testing patient-centered care models and interventions.