Continue to pay attention to feedback from users

Oct 13, 2025 by wbrum.org 1 views

Introduction

In today's digital age, the role of digital libraries has become increasingly important in providing access to information for students and staff. The University of Medan State University's digital library is one of the key sources of information for its community. In an effort to improve information services, the Nawalib information system was introduced. This study aims to analyze the level of recruitment of the Nawalib information system among librarians and staff at the Digital Library of Medan State University, using the Unified Theory of Acceptance and Use Technology 2 (Utaut 2) model. This research is expected to contribute to the development of digital library at Medan State University and beneficial for subsequent writers and researchers.

Methodology

The targeted population of this study was all 36 librarians and staff at the Digital Library of Medan State University. The sampling technique used was total sampling, where all members of the population were included in the study. The method applied in this study is descriptive, and data collection was carried out through a questionnaire and literature study. Measurement of variables in this study uses a Likert scale, which allows researchers to assess respondents based on their approval level of the statement given.

Results

The results of data processing show that the level of reception of the Nawalib information system in the Digital Library of Medan State University reaches 96.9%. The details of the acceptance are as follows:

Performance Expectancy (Performance Expectation)

100%: The high value of performance expectancy shows that users believe that this system can improve their performance. This can be caused by the features offered by Nawalib that meet their information needs efficiently.

Effort Expectancy (Ekspektasi Usaha)

95.3%: The high value of effort expectancy indicates that users feel the process of using nawalib is not too difficult. This is an important factor in the acceptance of technology, because the difficulty of use can be a barrier to adoption.

Social Influence (Faktor Sosial)

95.7%: The high value of social influence shows that users feel supported by their coworkers and the surrounding environment. This is a significant factor in the acceptance of technology, as social support can increase the likelihood of adoption.

Facilitating Conditions (Kondisi yang Memfasilitasi)

97.9%: The high value of facilitating conditions shows that the available infrastructure and resources support the use of nawalib well. This is very important so that the system can be accessed easily by librarians and staff.

Hedonic Motivation (Motivasi Hedonis)

97.1%: The high value of hedonic motivation shows that users feel happy and satisfied when using this system. This is an important factor in the acceptance of technology, as user satisfaction can increase the likelihood of adoption.

Price Value (Nilai Biaya)

97.2%: The high value of price value indicates that users feel that investment time and business are proportional to the benefits obtained. This is an important factor in the acceptance of technology, as users are more likely to adopt technology if they feel that the benefits outweigh the costs.

Habit (Kebiasaan)

94.3%: Although the habit value is lower than the other variables, it still shows a positive trend. This indicates that users are developing a habit of using the nawalib system, which can increase the likelihood of adoption.

Conclusion

The results of this study show that the Nawalib information system is well received by librarians and staff at the Digital Library of Medan State University. The high values of performance expectancy, effort expectancy, social influence, facilitating conditions, hedonic motivation, price value, and habit indicate that users are satisfied with the system and are likely to continue using it. The results of this study can be a foundation for further development of information systems in the Digital Library of Medan State University, as well as providing insights for research related to other information technology adoption.

Recommendations

Based on the results of this study, the following recommendations are made:

Continue to pay attention to feedback from users: To increase features and ease of access to information systems, it is essential to continue to pay attention to feedback from users. This can help to identify areas for improvement and increase user satisfaction.
Develop a habit of using the system: To increase the likelihood of adoption, it is essential to develop a habit of using the system. This can be achieved by providing regular training and support to users.
Provide infrastructure and resources: To support the use of nawalib, it is essential to provide infrastructure and resources that are conducive to its use. This can include providing high-speed internet, training, and support to users.
Monitor and evaluate the system: To ensure that the system is meeting its intended goals, it is essential to monitor and evaluate its performance regularly. This can help to identify areas for improvement and increase user satisfaction.

By following these recommendations, the Digital Library of Medan State University can continue to improve its information services and increase user satisfaction.

Q: What is the purpose of this study?

A: The purpose of this study is to analyze the level of recruitment of the Nawalib information system among librarians and staff at the Digital Library of Medan State University, using the Unified Theory of Acceptance and Use Technology 2 (Utaut 2) model.

Q: What is the Unified Theory of Acceptance and Use Technology 2 (Utaut 2) model?

A: The Unified Theory of Acceptance and Use Technology 2 (Utaut 2) model is a theoretical framework that explains the factors that influence the acceptance and use of technology. It includes seven constructs: performance expectancy, effort expectancy, social influence, facilitating conditions, hedonic motivation, price value, and habit.

Q: What are the results of this study?

A: The results of this study show that the level of reception of the Nawalib information system in the Digital Library of Medan State University reaches 96.9%. The details of the acceptance are as follows:

Performance Expectancy: 100%
Effort Expectancy: 95.3%
Social Influence: 95.7%
Facilitating Conditions: 97.9%
Hedonic Motivation: 97.1%
Price Value: 97.2%
Habit: 94.3%

Q: What do the results mean?

A: The results indicate that users are satisfied with the Nawalib information system and are likely to continue using it. The high values of performance expectancy, effort expectancy, social influence, facilitating conditions, hedonic motivation, price value, and habit suggest that users believe that the system can improve their performance, is easy to use, is supported by their coworkers and the surrounding environment, has the necessary infrastructure and resources, is enjoyable to use, provides good value for the investment, and is a habit for them.

Q: What are the implications of this study?

A: The implications of this study are that the Nawalib information system is well received by librarians and staff at the Digital Library of Medan State University. The results of this study can be a foundation for further development of information systems in the Digital Library of Medan State University, as well as providing insights for research related to other information technology adoption.

Q: What are the recommendations of this study?

A: The recommendations of this study are:

Continue to pay attention to feedback from users
Develop a habit of using the system
Provide infrastructure and resources
Monitor and evaluate the system

Q: Why is this study important?

A: This study is important because it provides insights into the acceptance and use of technology in a digital library setting. The results of this study can be used to inform the development of information systems in other digital libraries and to improve the user experience.

Q: What are the limitations of this study?

A: The limitations of this study are:

The study was conducted in a single digital library setting
The sample size was relatively small
The study only examined the acceptance and use of the Nawalib information system and did not examine other information systems.

Q: What are the future directions of this study?

A: The future directions of this study are:

Conducting a larger-scale study to examine the acceptance and use of the Nawalib information system in other digital libraries
Examining the acceptance and use of other information systems in digital libraries
Developing a more comprehensive model of the factors that influence the acceptance and use of technology in digital libraries.