Conduct Regular User Surveys

Oct 13, 2025 by wbrum.org 94 views

User Perception of Library Circulation Services Faculty of Pharmacy, University of North Sumatra

Introduction

The Faculty of Pharmacy, University of North Sumatra, is a renowned institution that provides quality education to students in the field of pharmacy. The library of the faculty is an essential resource for students, providing access to a vast collection of books, journals, and other learning materials. In order to understand the effectiveness of the library's circulation services, a study was conducted to analyze the user's perception of these services. This study aimed to examine various indicators, including borrowing, returning, extension of time, and sanctions, to provide insights into the user's experience.

The Importance of Library Circulation Services

Library circulation services play a crucial role in supporting student learning activities. The services provided by the library, such as borrowing and returning books, are essential for students to access the information and resources they need to complete their academic work. The library's circulation services also help to promote a culture of responsibility and discipline among students, as they are expected to adhere to the rules and regulations governing the use of library resources.

Research Methodology

The study used a descriptive research method to gather data from the users of the library. The research population consisted of all active users of the library, totaling 1,405 people. A sample of 94 people was selected using the Slovin formula, and accidental sampling was used to distribute the questionnaire to students who were using library facilities.

Results and Analysis

The analysis of the data revealed that each indicator had a different perception of the user.

Loan

Most users were satisfied with the loan service, appreciating the assistance from efficient librarians and the number of books borrowed according to their needs. This indicates that librarians have succeeded in creating positive loan experiences, which are essential in supporting student learning activities.

The Role of Librarians in Creating Positive Loan Experiences

Librarians play a crucial role in creating positive loan experiences for students. Their efficiency and helpfulness in assisting students with borrowing books are essential in promoting a positive attitude towards the library's circulation services. The librarians' ability to provide assistance and guidance to students in finding the resources they need is also critical in supporting student learning activities.

Returns

The perception of the return process also showed good results, with librarians being considered very helpful in facilitating this process. Facilitating users in returning books is an important aspect, as it can increase user loyalty and trust in library services.

The Importance of Facilitating Returns

Facilitating returns is an essential aspect of library circulation services. It helps to promote a culture of responsibility and discipline among students, as they are expected to return books on time. The librarians' ability to facilitate returns also helps to increase user loyalty and trust in library services, which is critical in promoting a positive attitude towards the library's circulation services.

Extension of Time

Unlike the two previous indicators, user perception of the extension of the time lending the book showed unsatisfactory results. Many users felt that the additional time of two weeks felt too long and did not suit their needs. This might indicate that the library needs to evaluate the borrowing time extension policy to be more flexible and in accordance with user preferences.

The Need for a More Flexible Borrowing Time Extension Policy

The borrowing time extension policy needs to be more flexible and in accordance with user preferences. The current policy of providing an additional two weeks may not be suitable for all users, and the library needs to consider the needs of its users in order to provide a more effective service.

Sanctions

Most users agreed with sanctions if they violated applicable rules. This attitude shows awareness among users about the importance of discipline and responsibility in utilizing library services.

The Importance of Sanctions in Promoting Discipline and Responsibility

Sanctions are essential in promoting discipline and responsibility among users. They help to ensure that users adhere to the rules and regulations governing the use of library resources, which is critical in maintaining a positive attitude towards the library's circulation services.

Conclusion and Recommendations

Overall, user perception of circulation services in the Faculty of Pharmacy Library of the University of North Sumatra tends to be positive in most indicators, especially in loans, returns, and sanctions. However, the emergence of dissatisfaction in the indicator of extension of time shows that there is a need for adjustments in the policy. Therefore, it is recommended that the library considers input from users to improve services in the future. Through efforts to increase policies that accommodate user needs, libraries can further support the learning process in the academic environment.

Recommendations for Improving Library Circulation Services

Conduct Regular User Surveys: Conducting regular user surveys can help the library to understand the needs and preferences of its users and make necessary adjustments to its services.
Improve Borrowing Time Extension Policy: The library needs to evaluate its borrowing time extension policy to be more flexible and in accordance with user preferences.
Increase User Education: The library needs to increase user education on the rules and regulations governing the use of library resources, as well as the importance of discipline and responsibility in utilizing library services.
Provide More Resources: The library needs to provide more resources, such as books, journals, and other learning materials, to support student learning activities.
Improve Library Facilities: The library needs to improve its facilities, such as the study area, to provide a more comfortable and conducive learning environment for students.
Frequently Asked Questions (FAQs) about User Perception of Library Circulation Services Faculty of Pharmacy, University of North Sumatra

Q: What is the purpose of the study on user perception of library circulation services?

A: The purpose of the study is to analyze the user's perception of circulation services in the Faculty of Pharmacy Library of the University of North Sumatra, with the aim of understanding how well the service provided meets the needs of its users.

Q: What indicators were used to measure user perception of library circulation services?

A: The indicators used to measure user perception of library circulation services were borrowing, returning, extension of time, and sanctions.

Q: What were the results of the study on user perception of library circulation services?

A: The study found that most users were satisfied with the loan service, appreciating the assistance from efficient librarians and the number of books borrowed according to their needs. The perception of the return process also showed good results, with librarians being considered very helpful in facilitating this process. However, the user perception of the extension of time lending the book showed unsatisfactory results, with many users feeling that the additional time of two weeks felt too long and did not suit their needs.

Q: What are the implications of the study on user perception of library circulation services?

A: The study has implications for the library's circulation services, highlighting the need for adjustments in the policy, particularly with regards to the extension of time lending the book. The library needs to consider the needs of its users and make necessary changes to its services to ensure that they are meeting the needs of its users.

Q: What recommendations can be made based on the study on user perception of library circulation services?

A: Based on the study, the following recommendations can be made:

Conduct regular user surveys to understand the needs and preferences of users
Improve the borrowing time extension policy to be more flexible and in accordance with user preferences
Increase user education on the rules and regulations governing the use of library resources
Provide more resources, such as books, journals, and other learning materials, to support student learning activities
Improve library facilities, such as the study area, to provide a more comfortable and conducive learning environment for students

Q: How can the library improve its circulation services to meet the needs of its users?

A: The library can improve its circulation services by:

Conducting regular user surveys to understand the needs and preferences of users
Providing more resources, such as books, journals, and other learning materials, to support student learning activities
Improving library facilities, such as the study area, to provide a more comfortable and conducive learning environment for students
Increasing user education on the rules and regulations governing the use of library resources
Providing more flexible borrowing options, such as online borrowing and returning

Q: What are the benefits of improving library circulation services?

A: The benefits of improving library circulation services include:

Increased user satisfaction and loyalty
Improved student learning outcomes
Increased access to resources and information
Improved library facilities and services
Increased collaboration and communication between library staff and users

Q: How can the library measure the effectiveness of its circulation services?

A: The library can measure the effectiveness of its circulation services by:

Conducting regular user surveys to understand the needs and preferences of users
Tracking user statistics, such as borrowing and returning rates
Monitoring user feedback and complaints
Conducting regular assessments of library facilities and services
Evaluating the impact of library services on student learning outcomes.