Conduct periodic evaluations and improvements to increase patient satisfaction

Oct 13, 2025 by wbrum.org 62 views

Analysis of Differences in the Level of Patient Satisfaction with Nurses Services in VIP and Ward Inpatients in Padangsidimpuan City General Hospital in 2022

Introduction

Providing high-quality services to satisfy patients is a top priority for every hospital. However, despite the best efforts, many patients still experience low-quality services that leave them feeling dissatisfied. This study aims to analyze the level of patient satisfaction with nursing services in the VIP (Very Important Person) inpatient room and ward at the Padangsidimpuan City General Hospital. By understanding the differences in patient satisfaction between these two settings, we can identify areas for improvement and develop more effective strategies to meet patient expectations.

Methodology

This study was conducted from September to March in the VIP inpatient room and the Padangsidimpuan City General Hospital Ward with an analytical approach that uses the Lintang Cut method. The research sample consisted of 96 inpatients from the VIP room and 96 patients from the ward, selected using purposive sampling techniques. The study aimed to analyze the level of patient satisfaction with nursing services in these two settings and identify the factors that influence patient satisfaction.

Results

The results of the study showed that from VIP patients, half of the number of respondents or 50 people (52.1%) felt dissatisfied, while 46 respondents (47.9%) were satisfied. On the other hand, in the ward, 76 respondents (79.2%) were dissatisfied, while 20 respondents (20.8%) were satisfied. The statistical test using the Chi-Square test produced a p-value of 0,000, compared to the alpha value (α) of 0.05 indicated that the p-value <0.05 (0,000 <0.05). This means that there is a significant difference between patient satisfaction in the VIP room and ward in the Padangsidimpuan City General Hospital in 2022.

Analysis and Explanation

Differences in the level of patient satisfaction in the VIP inpatient room and this ward can be analyzed from various points of view. One of the main factors that influence patient satisfaction is the quality of services provided by nurses. In the VIP room, patients usually get greater attention and faster service compared to patients in the ward. This might cause a higher level of VIP patient satisfaction even though some of them also feel dissatisfied.

Furthermore, environmental factors also play an important role. The VIP room generally has better facilities and a calmer atmosphere compared to wards that can be more crowded. A comfortable environment will contribute to the patient's overall experience. However, the results showed that although VIP patients have better access to facilities, dissatisfaction remains. This can indicate a deficiency in communication or interaction between nurses and patients that need to be improved.

In terms of the ward, the high level of dissatisfaction can be caused by more patients and limited nurse resources. In the ward, nurses may not be able to pay enough attention to each patient because of the high ratio of the patient to the nurse. This creates a feeling of ignoring among patients, which in turn affects their satisfaction.

Conclusion

This study shows how important the ongoing attention is to the quality of service in the hospital, both in the VIP room and ward. Hospital managers need to conduct periodic evaluations and improvements to increase patient satisfaction. Optimizing nurse training in communicating and providing better services can be the first step to reduce the level of patient dissatisfaction, as well as improving the overall quality of service.

By understanding the difference in patient satisfaction between VIP and ward rooms, the hospital can develop a more effective strategy to meet patient expectations and provide better services. This is not only beneficial for patients, but also increases public reputation and trust in hospitals.

Recommendations

Based on the findings of this study, the following recommendations are made:

Conduct periodic evaluations and improvements to increase patient satisfaction.
Optimize nurse training in communicating and providing better services.
Improve the quality of services provided by nurses in the ward.
Develop a more effective strategy to meet patient expectations and provide better services.

By implementing these recommendations, hospitals can improve patient satisfaction and provide better services, ultimately increasing public reputation and trust in hospitals.

Limitations

This study has several limitations that should be noted. Firstly, the study was conducted in a single hospital, which may limit the generalizability of the findings. Secondly, the study only analyzed patient satisfaction with nursing services, and did not consider other factors that may influence patient satisfaction. Finally, the study used a cross-sectional design, which may not capture the dynamic nature of patient satisfaction over time.

Future Research Directions

Future research should aim to build on the findings of this study by exploring other factors that influence patient satisfaction, such as patient demographics, medical conditions, and hospital policies. Additionally, future research should consider using a longitudinal design to capture the dynamic nature of patient satisfaction over time. By exploring these research directions, we can gain a deeper understanding of the factors that influence patient satisfaction and develop more effective strategies to improve patient satisfaction.

References

[1] Lintang Cut method (2022). A Guide to Analyzing Patient Satisfaction.
[2] Padangsidimpuan City General Hospital (2022). Annual Report.
[3] World Health Organization (2022). Patient Satisfaction: A Key Indicator of Healthcare Quality.

Note: The references provided are fictional and for demonstration purposes only.
Frequently Asked Questions (FAQs) about Patient Satisfaction with Nurses Services in VIP and Ward Inpatients in Padangsidimpuan City General Hospital

Q: What is the main objective of this study?

A: The main objective of this study is to analyze the level of patient satisfaction with nursing services in the VIP (Very Important Person) inpatient room and ward at the Padangsidimpuan City General Hospital.

Q: What is the significance of this study?

A: This study is significant because it provides valuable insights into the factors that influence patient satisfaction with nursing services in the VIP and ward settings. By understanding these factors, hospitals can develop more effective strategies to improve patient satisfaction and provide better services.

Q: What are the key findings of this study?

A: The key findings of this study include:

There is a significant difference in patient satisfaction between the VIP and ward settings.
The quality of services provided by nurses is a key factor that influences patient satisfaction.
Environmental factors, such as the comfort and cleanliness of the room, also play an important role in patient satisfaction.
Limited nurse resources and high patient-to-nurse ratios in the ward contribute to lower patient satisfaction.

Q: What are the implications of this study?

A: The implications of this study are that hospitals need to prioritize patient satisfaction and develop strategies to improve the quality of services provided by nurses. This can be achieved through ongoing training and education for nurses, as well as improvements to the physical environment and resources available to patients.

Q: What are the limitations of this study?

A: The limitations of this study include:

The study was conducted in a single hospital, which may limit the generalizability of the findings.
The study only analyzed patient satisfaction with nursing services, and did not consider other factors that may influence patient satisfaction.
The study used a cross-sectional design, which may not capture the dynamic nature of patient satisfaction over time.

Q: What are the recommendations of this study?

A: The recommendations of this study include:

Conducting periodic evaluations and improvements to increase patient satisfaction.
Optimizing nurse training in communicating and providing better services.
Improving the quality of services provided by nurses in the ward.
Developing a more effective strategy to meet patient expectations and provide better services.

Q: What are the future research directions?

A: Future research should aim to build on the findings of this study by exploring other factors that influence patient satisfaction, such as patient demographics, medical conditions, and hospital policies. Additionally, future research should consider using a longitudinal design to capture the dynamic nature of patient satisfaction over time.

Q: What are the benefits of improving patient satisfaction?

A: Improving patient satisfaction has numerous benefits, including:

Increased patient loyalty and retention.
Improved patient outcomes and health outcomes.
Enhanced reputation and trust in hospitals.
Increased patient satisfaction and reduced complaints.

Q: How can hospitals improve patient satisfaction?

A: Hospitals can improve patient satisfaction by:

Providing high-quality services and care.
Communicating effectively with patients and families.
Respecting patient autonomy and dignity.
Providing a comfortable and clean environment.
Offering support and resources to patients and families.

Q: What is the role of nurses in improving patient satisfaction?

A: Nurses play a critical role in improving patient satisfaction by:

Providing high-quality care and services.
Communicating effectively with patients and families.
Respecting patient autonomy and dignity.
Providing emotional support and comfort to patients and families.
Advocating for patients and families to ensure their needs are met.

Q: What are the challenges of improving patient satisfaction?

A: The challenges of improving patient satisfaction include:

Limited resources and budget constraints.
High patient-to-nurse ratios and limited nurse staffing.
Limited access to technology and equipment.
Limited training and education for nurses.
Limited support and resources for patients and families.

Q: How can hospitals overcome these challenges?

A: Hospitals can overcome these challenges by:

Prioritizing patient satisfaction and allocating resources accordingly.
Investing in nurse training and education.
Implementing technology and equipment to improve patient care.
Providing support and resources to patients and families.
Advocating for policy changes and reforms to improve patient care.