Challenges in Guaranteeing Safety and Comfort

Oct 13, 2025 by wbrum.org 35 views

Introduction

The toll road, which is designed to facilitate the trip and cut the travel time, in fact is not always free from problems. The incident of traffic accidents, infrastructure damage, until the throwing of the stone becomes a scourge that haunts toll road users. PT. Jasa Marga (Persero) Tbk, as a toll road manager, has an obligation to ensure the safety and comfort of toll road users, who incidentally are their consumers. This research aims to analyze the legal responsibility of toll road management, especially PT. Jasa Marga (Persero) Tbk, in the case of toll consumer losses due to traffic accidents.

Background

PT. Jasa Marga (Persero) Tbk, is under the supervision of the Toll Road Regulatory Agency (BPJT) based on Law Number 38 of 2004 and Government Regulation Number 15 of 2005 concerning Toll Roads. As a manager, PT. Jasa Marga (Persero) Tbk is responsible for meeting the Minimum Service Standards (SPM) stipulated in the Minister of Public Works Regulation Number 16 of 2014. Article 87 Government Regulation Number 15 of 2005 regulates compensation for toll road users who suffer losses. PT. Jasa Marga (Persero) Tbk is obliged to provide compensation in accordance with the amount of losses suffered by road users, but with certain requirements.

Methodology

This research combines the normative and empirical law approach, with descriptive nature. Primary and secondary data are collected through field studies, literature studies, and interviews. Data analysis is carried out using qualitative methods.

Challenges in Guaranteeing Safety and Comfort

Toll road management faces various challenges in realizing security and comfort for users. Several factors that need to be considered:

Road Conditions

Poor road conditions, such as asphalt damage, faded road markings, and lack of lighting, can increase the risk of accidents.

Road User Behavior

High speed, traffic violations, and lack of awareness of road users are also a major cause of accidents.

External Factors

Natural disasters, such as floods and landslides, can also interfere with toll road operations and endanger road users.

Law Enforcement and Responsibility

PT. Jasa Marga (Persero) Tbk has a large legal responsibility in ensuring the safety of toll road users. Some important aspects that need to be considered:

Maintenance and Maintenance Obligations

PT. Jasa Marga (Persero) Tbk is required to carry out regular maintenance and maintenance of toll roads to prevent damage and accidents.

Enforcement of Traffic Rules

PT. Jasa Marga (Persero) Tbk is responsible for enforcing traffic rules on the toll road, including by cracking down on violators.

Responsibility for Accidents

PT. Jasa Marga (Persero) Tbk can be prosecuted if there is an accident on the toll road due to their negligence in carrying out their duties.

Compensation Mechanism

The compensation mechanism for toll road users who suffered losses due to accidents are regulated in statutory regulations. However, the process of claims and disbursement of compensation often takes a long time and complicated. Important for:

Increasing Transparency and Accountability

PT. Jasa Marga (Persero) Tbk must increase transparency in the process of claiming compensation and increasing accountability for road users.

Facilitate the Claim Procedure

Claims of compensation procedures need to be simplified so that it is more easily accessible and understood by road users.

Establish a Dispute Resolution Mechanism

Fair and transparent dispute resolution mechanisms need to be applied to resolve disputes between road users and toll road managers.

Conclusion

PT. Jasa Marga (Persero) Tbk has a great legal responsibility to ensure the safety and comfort of toll road users. In addition to meeting minimum service standards, they must also continue to improve security and comfort by carrying out routine maintenance, upholding traffic rules, and providing fair compensation to road users who suffer losses due to accidents. This research is expected to provide recommendations for PT. Jasa Marga (Persero) Tbk to continue to improve toll road management, so that it can provide safe, comfortable and fair services for all road users.

Recommendations

Based on the findings of this research, the following recommendations are made:

PT. Jasa Marga (Persero) Tbk should increase transparency in the process of claiming compensation and increasing accountability for road users.
Claims of compensation procedures need to be simplified so that it is more easily accessible and understood by road users.
Fair and transparent dispute resolution mechanisms need to be applied to resolve disputes between road users and toll road managers.
PT. Jasa Marga (Persero) Tbk should continue to improve security and comfort by carrying out routine maintenance, upholding traffic rules, and providing fair compensation to road users who suffer losses due to accidents.

Limitations

This research has several limitations, including:

The research only focuses on the Medan-Belawan-Tanjung Morawa toll road section.
The research only analyzes the legal responsibility of PT. Jasa Marga (Persero) Tbk in the case of toll consumer losses due to traffic accidents.
The research does not consider other factors that may affect the safety and comfort of toll road users.

Future Research

Future research should consider the following:

Conducting a comprehensive study on the safety and comfort of toll road users in Indonesia.
Analyzing the legal responsibility of other toll road managers in Indonesia.
Considering other factors that may affect the safety and comfort of toll road users, such as road user behavior and external factors.

Conclusion

In conclusion, this research highlights the importance of ensuring the safety and comfort of toll road users. PT. Jasa Marga (Persero) Tbk has a great legal responsibility to ensure the safety and comfort of toll road users. In addition to meeting minimum service standards, they must also continue to improve security and comfort by carrying out routine maintenance, upholding traffic rules, and providing fair compensation to road users who suffer losses due to accidents. This research is expected to provide recommendations for PT. Jasa Marga (Persero) Tbk to continue to improve toll road management, so that it can provide safe, comfortable and fair services for all road users.

Q: What is the legal responsibility of PT. Jasa Marga (Persero) Tbk in ensuring the safety and comfort of toll road users?

A: PT. Jasa Marga (Persero) Tbk has a great legal responsibility to ensure the safety and comfort of toll road users. They must meet the Minimum Service Standards (SPM) stipulated in the Minister of Public Works Regulation Number 16 of 2014 and provide fair compensation to road users who suffer losses due to accidents.

Q: What are the challenges in guaranteeing safety and comfort for toll road users?

A: Several factors that need to be considered, including poor road conditions, high speed, traffic violations, lack of awareness of road users, and external factors such as natural disasters.

Q: What is the compensation mechanism for toll road users who suffered losses due to accidents?

A: The compensation mechanism is regulated in statutory regulations, but the process of claims and disbursement of compensation often takes a long time and complicated.

Q: What are the recommendations for PT. Jasa Marga (Persero) Tbk to improve toll road management?

A: PT. Jasa Marga (Persero) Tbk should increase transparency in the process of claiming compensation and increasing accountability for road users, simplify claims of compensation procedures, and establish a fair and transparent dispute resolution mechanism.

Q: What are the limitations of this research?

A: The research only focuses on the Medan-Belawan-Tanjung Morawa toll road section, only analyzes the legal responsibility of PT. Jasa Marga (Persero) Tbk in the case of toll consumer losses due to traffic accidents, and does not consider other factors that may affect the safety and comfort of toll road users.

Q: What are the future research directions?

A: Conducting a comprehensive study on the safety and comfort of toll road users in Indonesia, analyzing the legal responsibility of other toll road managers in Indonesia, and considering other factors that may affect the safety and comfort of toll road users.

Q: What is the importance of ensuring the safety and comfort of toll road users?

A: Ensuring the safety and comfort of toll road users is crucial to prevent accidents and losses, and to provide fair services for all road users.

Q: What are the implications of this research for PT. Jasa Marga (Persero) Tbk and other toll road managers?

A: PT. Jasa Marga (Persero) Tbk and other toll road managers must take responsibility for ensuring the safety and comfort of toll road users, and provide fair compensation to road users who suffer losses due to accidents.

Q: What are the policy implications of this research?

A: The research highlights the need for policy reforms to improve the safety and comfort of toll road users, and to provide fair compensation to road users who suffer losses due to accidents.

Q: What are the future policy directions?

A: Developing policies to improve the safety and comfort of toll road users, providing fair compensation to road users who suffer losses due to accidents, and establishing a fair and transparent dispute resolution mechanism.

Q: What are the recommendations for future research?

Q: What are the implications of this research for the government and other stakeholders?

A: The research highlights the need for the government and other stakeholders to take responsibility for ensuring the safety and comfort of toll road users, and to provide fair compensation to road users who suffer losses due to accidents.

Q: What are the future directions for the government and other stakeholders?

Q: What are the recommendations for the government and other stakeholders?

A: The government and other stakeholders should take responsibility for ensuring the safety and comfort of toll road users, and provide fair compensation to road users who suffer losses due to accidents.

Q: What are the implications of this research for the public?

A: The research highlights the need for the public to be aware of the importance of ensuring the safety and comfort of toll road users, and to demand fair compensation from toll road managers and the government.

Q: What are the future directions for the public?

A: The public should be aware of the importance of ensuring the safety and comfort of toll road users, and demand fair compensation from toll road managers and the government.

Q: What are the recommendations for the public?

A: The public should demand fair compensation from toll road managers and the government, and be aware of the importance of ensuring the safety and comfort of toll road users.