Analysis of Response Results

Oct 13, 2025 by wbrum.org 6 views

Introduction

The National Health Insurance System (SJSN) was stipulated in Law No. 40 of 2004 with the aim of providing access to health services to all Indonesian people in stages. From 2014 to 2019, every citizen has the right to get health costs borne by the government. In North Sumatra Province, the National Health Insurance Program (JKN) has been implemented, including in the city of Medan. Until May 2016, the number of BPJS Health participants in Medan reached 1,732,085 people.

The implementation of the BPJS Health program still faces various challenges, despite several years having passed since its implementation. Many reports say that the services provided to BPJS participants have not been fully satisfying and often even become a burden for them. This is caused by the flow of health services that are complicated and tiered. One of the hospitals that played a role in providing health services for BPJS participants was Santa Elisabeth Hospital in Medan.

Research Methodology

The response of BPJS Health participants to the services provided can be seen from the three main variables: perception, attitude, and participation. Each participant will give a different response to health services, depending on their experience and expectations. This study aims to find out how the response of BPJS Health participants to services at Santa Elisabeth Hospital Medan. The research method used is descriptive, which presents a comprehensive picture of the participants' responses.

This study involved 63 participants who became respondents, with data collection techniques through observations and questionnaires. The data obtained is then analyzed descriptively, where the frequency and percentage are arranged in the form of a single table, and are explained quantitatively. Likert scale is also used to measure the three variables.

Data Analysis

The results of the analysis show that overall, the response of BPJS Health participants to services at Santa Elisabeth Hospital Medan is positive, with an average value of 0.70. The details of the results show the perception value of 0.86, attitude 0.85, and participation 0.40. This indicates that participants have a good perception and attitude towards the services provided, even though their participation is relatively lower.

Analysis of Response Results

The results of this study underline the importance of understanding the participants' views on the health services they receive. High perception value shows that participants are satisfied with the quality of services provided by the hospital. This can be related to factors such as the professionalism of medical personnel, adequate facilities, and the speed of service.

The positive attitude of participants also reflects their trust in the BPJS system and the ability of hospitals to meet their health needs. However, lower participation values indicate that there is space to increase participant involvement in the service process. Maybe participants feel less involved in decision making or lack of clear information about their rights and obligations as BPJS participants.

Conclusion

In this context, Santa Elisabeth Medan Hospital needs to consider increasing communication efforts with participants, so that they better understand the services available and how to actively participate. By doing this, it is expected to create a better experience for participants and encourage them to be more active in maintaining their own health.

By continuing to improve the quality of services and strengthen the communication and involvement of participants, it is hoped that the BPJS Health program can run more effectively and meet community expectations.

Recommendations

Based on the findings of this study, the following recommendations are made:

Improving Communication Efforts: Santa Elisabeth Medan Hospital should increase communication efforts with participants to better understand their needs and expectations.
Increasing Participant Involvement: The hospital should encourage participants to be more active in decision making and provide clear information about their rights and obligations as BPJS participants.
Continuing Quality Improvement: The hospital should continue to improve the quality of services provided to participants, including the professionalism of medical personnel, adequate facilities, and the speed of service.

By implementing these recommendations, it is hoped that the BPJS Health program can run more effectively and meet community expectations.

Limitations of the Study

This study has several limitations, including:

Small Sample Size: The study involved only 63 participants, which may not be representative of the larger population of BPJS Health participants in Medan.
Limited Data Collection Methods: The study used only observations and questionnaires as data collection methods, which may not provide a comprehensive picture of the participants' responses.
Limited Analysis: The study only analyzed the data descriptively, which may not provide a deeper understanding of the participants' responses.

Despite these limitations, this study provides valuable insights into the response of BPJS Health participants to services at Santa Elisabeth Hospital Medan.

Future Research Directions

Future research should build on the findings of this study and explore the following research directions:

Comparative Study: A comparative study between different hospitals in Medan could provide a more comprehensive understanding of the response of BPJS Health participants to services.
Longitudinal Study: A longitudinal study could provide a more in-depth understanding of the changes in the response of BPJS Health participants to services over time.
Qualitative Study: A qualitative study could provide a more nuanced understanding of the participants' responses and the factors that influence their perceptions, attitudes, and participation.

By exploring these research directions, future studies can provide a more comprehensive understanding of the response of BPJS Health participants to services and inform the development of more effective health programs.

Q: What is the National Health Insurance System (SJSN) and how does it work?

A: The National Health Insurance System (SJSN) is a government program that provides access to health services to all Indonesian people in stages. It was stipulated in Law No. 40 of 2004 and has been implemented in North Sumatra Province, including in the city of Medan.

Q: What is the role of Santa Elisabeth Hospital in providing health services to BPJS participants?

A: Santa Elisabeth Hospital is one of the hospitals that plays a role in providing health services to BPJS participants in Medan. The hospital provides a range of services, including medical treatment, surgery, and other health services.

Q: What are the three main variables that determine the response of BPJS Health participants to services at Santa Elisabeth Hospital Medan?

A: The three main variables that determine the response of BPJS Health participants to services at Santa Elisabeth Hospital Medan are perception, attitude, and participation. Perception refers to the participants' satisfaction with the quality of services provided by the hospital. Attitude refers to the participants' trust in the BPJS system and the ability of hospitals to meet their health needs. Participation refers to the participants' involvement in the service process.

Q: What are the results of the analysis of the response of BPJS Health participants to services at Santa Elisabeth Hospital Medan?

A: The results of the analysis show that overall, the response of BPJS Health participants to services at Santa Elisabeth Hospital Medan is positive, with an average value of 0.70. The details of the results show the perception value of 0.86, attitude 0.85, and participation 0.40.

Q: What are the implications of the results of the analysis for the implementation of the BPJS Health program?

A: The results of the analysis indicate that participants have a good perception and attitude towards the services provided, even though their participation is relatively lower. This suggests that the hospital should continue to improve the quality of services provided to participants and strengthen the communication and involvement of participants.

Q: What are the recommendations for improving the response of BPJS Health participants to services at Santa Elisabeth Hospital Medan?

A: The recommendations include improving communication efforts with participants, increasing participant involvement in decision making, and providing clear information about their rights and obligations as BPJS participants.

Q: What are the limitations of the study?

A: The study has several limitations, including a small sample size, limited data collection methods, and limited analysis.

Q: What are the future research directions?

A: Future research should build on the findings of this study and explore the following research directions: comparative study, longitudinal study, and qualitative study.

Q: What are the implications of the study for the development of more effective health programs?

A: The study provides valuable insights into the response of BPJS Health participants to services at Santa Elisabeth Hospital Medan and can inform the development of more effective health programs. By continuing to improve the quality of services and strengthening the communication and involvement of participants, it is hoped that the BPJS Health program can run more effectively and meet community expectations.