Advantages of the LINE Application

Oct 13, 2025 by wbrum.org 79 views

Introduction

In today's digital age, libraries are constantly seeking innovative ways to improve their services and meet the evolving needs of their users. The Sari Mutiara Indonesia University Library (USM) is no exception, as it strives to provide efficient and practical reference services to its users. One such initiative is the development of a LINE application as a virtual instant messaging reference service. This study aims to present a comprehensive overview of the development process and the benefits of this innovative approach.

Background

The USM library has been providing reference services to its users for many years, but the traditional methods of communication have limitations. The library staff often face challenges in responding to user queries in a timely manner, especially during peak hours. Moreover, users may not always have the opportunity to visit the library in person, which can hinder their access to information. In response to these challenges, the library decided to develop a LINE application as a virtual instant messaging reference service.

Methodology

The authors of this study employed a qualitative descriptive method with a waterfall development model approach. This method was chosen because it prioritizes systematic stages in application development, ranging from needs analysis, design, to testing and launching products. The data collected through interviews involved one library staff handling reference services and two users from the USM library. The interviews aimed to gather insights into the user needs and preferences, as well as the feasibility of the LINE application as a reference service.

Results

The results of the study showed that the steps for developing virtual reference services in USM libraries include analysis of user needs, code design, testing, to final products. Analysis shows that important features needed by users include OPAC (Online Public Access Catalog), ASK A Librarian, and E-Journal Access. The OPAC feature allows users to search for books and other collections online, while the ASK A Librarian feature provides direct communication channels between users and librarians to get help in information search.

Advantages of the LINE Application

The application of the LINE application as a reference service offers several advantages. First, Line is an application that is already familiar among students and library users, so it is expected to increase the level of user adoption. Second, the instant messaging feature on Line allows users to ask questions anytime and anywhere, thus supporting access to more flexible information. This is of course in line with modern trends that demand speed and ease of obtaining information.

Integration with Existing Systems

In addition, the integration between the line application and the existing system in the library is also an important aspect. By connecting features in line with a library database, users can easily access the information needed without having to come directly to the library location. This is an effective solution, especially in times where physical access may be limited.

Innovation and Adaptability

In this context, the development of LINE application as a virtual reference service in the USM-Indonesia library not only improves the quality of service, but also brings innovation in the way the library interacts with its users. By utilizing existing technology, the library can answer the challenges of the times and meet the needs of users in this digital age.

Conclusion

Overall, this research shows that by integrating information technology in library services, USM-Indonesia library will not only increase service efficiency, but can also expand its reference service range, provide better access to its users, and ultimately support the library's vision as a center adaptive and responsive information to the needs of the academic community.

Recommendations

Based on the findings of this study, the following recommendations are made:

The USM library should continue to develop and improve the LINE application as a virtual instant messaging reference service.
The library should conduct regular user surveys to gather feedback and insights into the effectiveness of the LINE application.
The library should consider integrating other features and services into the LINE application, such as online tutorials and research guides.
The library should provide training and support to library staff on the use of the LINE application and its features.

Limitations

This study has several limitations, including:

The study was conducted in a single library setting, and the results may not be generalizable to other libraries.
The study relied on a small sample size of users and library staff.
The study did not explore the technical aspects of the LINE application development.

Future Research Directions

Future research should focus on:

Conducting a larger-scale study to gather more comprehensive data on the effectiveness of the LINE application.
Exploring the technical aspects of the LINE application development.
Investigating the potential for integrating other features and services into the LINE application.
Conducting user surveys to gather feedback and insights into the effectiveness of the LINE application.

Conclusion

In conclusion, the development of a LINE application as a virtual instant messaging reference service in the USM-Indonesia library is a significant innovation in the way the library interacts with its users. The study shows that the LINE application can improve the quality of service, increase user adoption, and provide better access to information. The recommendations made in this study aim to support the continued development and improvement of the LINE application.

Introduction

In our previous article, we discussed the development of a LINE application as a virtual instant messaging reference service in the USM-Indonesia library. This innovative approach aims to improve the quality of service, increase user adoption, and provide better access to information. In this Q&A article, we will address some of the frequently asked questions about the development of the LINE application.

Q: What is the purpose of developing a LINE application as a virtual instant messaging reference service?

A: The purpose of developing a LINE application as a virtual instant messaging reference service is to improve the quality of service, increase user adoption, and provide better access to information. The LINE application aims to provide a convenient and efficient way for users to access library resources and services.

Q: How does the LINE application work?

A: The LINE application works by allowing users to send messages to the library staff, who will respond to their queries in a timely manner. The application also provides features such as OPAC (Online Public Access Catalog), ASK A Librarian, and E-Journal Access, which allow users to search for books and other collections online, ask questions to librarians, and access e-journals.

Q: What are the benefits of using the LINE application?

A: The benefits of using the LINE application include:

Convenience: Users can access library resources and services from anywhere and at any time.
Efficiency: The LINE application allows users to send messages to the library staff, who will respond to their queries in a timely manner.
Flexibility: The LINE application provides features such as OPAC, ASK A Librarian, and E-Journal Access, which allow users to search for books and other collections online, ask questions to librarians, and access e-journals.

Q: How does the LINE application integrate with the existing system in the library?

A: The LINE application integrates with the existing system in the library by connecting features in line with a library database. This allows users to easily access the information needed without having to come directly to the library location.

Q: What are the technical requirements for using the LINE application?

A: The technical requirements for using the LINE application include:

A smartphone or tablet with internet access
The LINE application installed on the device
A valid library card or username and password

Q: How can users access the LINE application?

A: Users can access the LINE application by downloading and installing the LINE application on their smartphone or tablet. They can then search for the USM-Indonesia library's official LINE account and send a message to initiate a conversation.

Q: What kind of support is available for users who are having trouble using the LINE application?

A: Users who are having trouble using the LINE application can contact the library staff for assistance. The library staff will provide support and guidance to help users resolve any issues they may be experiencing.

Q: Can the LINE application be used for other purposes besides reference services?

A: Yes, the LINE application can be used for other purposes besides reference services. The library can use the LINE application to promote library events, provide research guides, and offer other services to users.

Conclusion

In conclusion, the development of a LINE application as a virtual instant messaging reference service in the USM-Indonesia library is a significant innovation in the way the library interacts with its users. The LINE application provides a convenient and efficient way for users to access library resources and services, and it has the potential to improve the quality of service, increase user adoption, and provide better access to information.